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Is there an New Relic outage?

New Relic status: Systems Active

Last checked: a minute ago

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New Relic outages and incidents

Outage and incident data over the last 30 days for New Relic.

There have been 3 outages or incidents for New Relic in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for New Relic

Outlogger tracks the status of these components for Xero:

isNewUser Active
APM : Europe Active
Browser : Europe Active
Infrastructure : Europe Active
Logs : Europe Active
Mobile : Europe Active
NRQL : Europe Active
Serverless : Europe Active
Synthetics : Europe Active
APM : US Active
Browser : US Active
Infrastructure : US Active
Logs : US Active
Mobile : US Active
NRQL : US Active
Serverless : US Active
Synthetics : US Active
APM Agent : Europe Active
Browser Agent : Europe Active
Event API : Europe Active
Incident Intelligence API : Europe Active
Infrastructure Agent : Europe Active
Log API : Europe Active
Metric API : Europe Active
Mobile Agent : Europe Active
OTLP API : Europe Active
Synthetics : Europe Active
Trace API : Europe Active
APM Agent : US Active
Browser Agent : US Active
Event API : US Active
Incident Intelligence API : US Active
Infrastructure Agent : US Active
Log API : US Active
Metric API : US Active
Mobile Agent : US Active
OTLP API : US Active
Synthetics : US Active
Trace API : US Active
Alerts : Europe Active
APM : Europe Active
Auto-Telemetry with Pixie : Europe Active
AWS Lambda Integration : Europe Active
Browser : Europe Active
Dashboards : Europe Active
Incident Intelligence : Europe Active
Infrastructure : Europe Active
Infrastructure Integrations : Europe Active
Logs : Europe Active
Lookout : Europe Active
Mobile : Europe Active
Open Instrumentation : Europe Active
Proactive Detection : Europe Active
Serverless : Europe Active
Synthetics : Europe Active
Alerts : US Active
APM : US Active
Auto-Telemetry with Pixie : US Active
AWS Lambda Integration : US Active
Browser : US Active
Dashboards : US Active
Incident Intelligence : US Active
Infrastructure Integrations : US Active
Infrastructure : US Active
Logs : US Active
Lookout : US Active
Mobile : US Active
Open Instrumentation : US Active
Proactive Detection : US Active
Serverless : US Active
Synthetics : US Active
Component Status
isNewUser Active
Active
APM : Europe Active
Browser : Europe Active
Infrastructure : Europe Active
Logs : Europe Active
Mobile : Europe Active
NRQL : Europe Active
Serverless : Europe Active
Synthetics : Europe Active
Active
APM : US Active
Browser : US Active
Infrastructure : US Active
Logs : US Active
Mobile : US Active
NRQL : US Active
Serverless : US Active
Synthetics : US Active
Active
APM Agent : Europe Active
Browser Agent : Europe Active
Event API : Europe Active
Incident Intelligence API : Europe Active
Infrastructure Agent : Europe Active
Log API : Europe Active
Metric API : Europe Active
Mobile Agent : Europe Active
OTLP API : Europe Active
Synthetics : Europe Active
Trace API : Europe Active
Active
APM Agent : US Active
Browser Agent : US Active
Event API : US Active
Incident Intelligence API : US Active
Infrastructure Agent : US Active
Log API : US Active
Metric API : US Active
Mobile Agent : US Active
OTLP API : US Active
Synthetics : US Active
Trace API : US Active
Active
Alerts : Europe Active
APM : Europe Active
Auto-Telemetry with Pixie : Europe Active
AWS Lambda Integration : Europe Active
Browser : Europe Active
Dashboards : Europe Active
Incident Intelligence : Europe Active
Infrastructure : Europe Active
Infrastructure Integrations : Europe Active
Logs : Europe Active
Lookout : Europe Active
Mobile : Europe Active
Open Instrumentation : Europe Active
Proactive Detection : Europe Active
Serverless : Europe Active
Synthetics : Europe Active
Active
Alerts : US Active
APM : US Active
Auto-Telemetry with Pixie : US Active
AWS Lambda Integration : US Active
Browser : US Active
Dashboards : US Active
Incident Intelligence : US Active
Infrastructure Integrations : US Active
Infrastructure : US Active
Logs : US Active
Lookout : US Active
Mobile : US Active
Open Instrumentation : US Active
Proactive Detection : US Active
Serverless : US Active
Synthetics : US Active

Latest New Relic outages and incidents.

View the latest incidents for New Relic and check for official updates:

Updates:

  • Time: Sept. 27, 2024, 2:20 a.m.
    Status: Resolved
    Update: Between 18:54 UTC on September 26th and 00:14 UTC on September 27th , some customers in the US and EU region using may have experienced intermittent API errors and irregularities rendering the New Relic UI. We resolved this issue and services have returned to normal operations. Data ingest and alert notifications were not impacted.
  • Time: Sept. 27, 2024, 12:32 a.m.
    Status: Investigating
    Update: We are starting to see signs of recovery and teams are continuing to monitor. Some customers in the US and EU region may have experienced intermittent API errors and irregularities rendering the New Relic UI. Data ingest and alert notifications are not impacted at this time.
  • Time: Sept. 26, 2024, 11:07 p.m.
    Status: Investigating
    Update: We are continuing to investigate an issue where some customers in the US region may experience intermittent API errors and irregularities rendering the New Relic UI. Data ingest and alert notifications are not impacted at this time. Please continue to monitor this page for updates.
  • Time: Sept. 26, 2024, 9:57 p.m.
    Status: Investigating
    Update: We are continuing to investigate an issue where some customers in the US region may experience intermittent API errors and irregularities rendering the New Relic UI. Data ingest and alert notifications are not impacted at this time. Please continue to monitor this page for updates.
  • Time: Sept. 26, 2024, 8:50 p.m.
    Status: Investigating
    Update: Some customers in the US region may experience intermittent API errors and irregularities rendering the New Relic UI. Data ingest and alert notifications are not impacted at this time. Please continue to monitor this page for updates.
  • Time: Sept. 26, 2024, 8:06 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Sept. 26, 2024, 7:40 p.m.
    Status: Investigating
    Update: We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

Updates:

  • Time: Sept. 12, 2024, 9:12 p.m.
    Status: Resolved
    Update: We identified and resolved an issue with entity metadata which affected the visibility of some infrastructure entities in the New Relic UI. Data ingest and alert notifications were not impacted. After resolving the issue, we initiated a re-indexing process which has completed for the US and EU region restoring visibility of affected entities.
  • Time: Sept. 12, 2024, 5:50 p.m.
    Status: Monitoring
    Update: As the re-indexing process for the US region nears completion and we continue to see recovery of affected entities, we will provide our next update at 22:00 UTC today, September 12th or upon significant change. Some customers in the US region may experience issues viewing entities related to infrastructure cloud integrations, on-host integrations, and Kubernetes. Data ingest and alert notifications remain unaffected.
  • Time: Sept. 12, 2024, 2:41 p.m.
    Status: Monitoring
    Update: The re-indexing process for the US region is nearly complete and we are seeing recovery of most affected entities. Some customers in the US region may experience issues viewing entities related to infrastructure cloud integrations, on-host integrations, and Kubernetes. Data ingest and alert notifications remain unaffected.
  • Time: Sept. 11, 2024, 10:25 p.m.
    Status: Identified
    Update: The re-indexing process for the US region is still in progress, which will take time to complete. Our teams are investigating opportunities to expedite the process, we will provide our next update at 13:00 UTC on September 12th or upon significant change. Some customers in the US region may experience issues viewing entities related to infrastructure cloud integrations, on-host integrations, and Kubernetes. Visibility of affected entities in the EU region has been restored. Data ingest and alert notifications remain unaffected.
  • Time: Sept. 11, 2024, 5:59 p.m.
    Status: Identified
    Update: The re-indexing process has completed for the EU region and visibility of affected entities has been restored. The re-indexing process for the US region is still in progress, which may take time. Some customers in the US region may experience issues viewing entities related to infrastructure cloud integrations, on-host integrations, and Kubernetes. Data ingest and alert notifications remain unaffected.
  • Time: Sept. 11, 2024, 3:55 p.m.
    Status: Investigating
    Update: Some customers in the US and EU region may experience issues viewing entities related to infrastructure cloud integrations, on-host integrations, and Kubernetes. Data ingest and alert notifications are not impacted. We have initiated a re-indexing process, which may take time and should restore visibility of affected entities as our teams continue their investigation.
  • Time: Sept. 11, 2024, 1:56 p.m.
    Status: Investigating
    Update: We are investigating an issue that may impact infrastructure entities for customers in the US and EU region.
  • Time: Sept. 11, 2024, 1:09 p.m.
    Status: Investigating
    Update: We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

Updates:

  • Time: Aug. 3, 2024, 11:44 p.m.
    Status: Resolved
    Update: Between 18:37 UTC and 22:27 UTC on August 3rd, 2024, customers in the US and EU region may have encountered errors when attempting to log in to the New Relic platform. We investigated and resolved an issue with the login service and impacted services have returned to normal operations.
  • Time: Aug. 3, 2024, 11:31 p.m.
    Status: Monitoring
    Update: We're continuing to monitor as services recover and are validating that all affected services have returned to normal operation.
  • Time: Aug. 3, 2024, 11:18 p.m.
    Status: Monitoring
    Update: We are continuing to see recovery for the login service at this time. We're monitoring as services recover and will provide an additional update once we've fully validated that all affected services have returned to normal operation.
  • Time: Aug. 3, 2024, 10:54 p.m.
    Status: Monitoring
    Update: We are continuing to see recovery for the login service at this time. We're monitoring as services recover and will provide an additional update once we've fully validated that all affected services have returned to normal operation.
  • Time: Aug. 3, 2024, 10:28 p.m.
    Status: Monitoring
    Update: We are seeing recovery for the login service at this time. We're monitoring as services recover and will provide an additional update once we've fully validated that all affected services have returned to normal operation.
  • Time: Aug. 3, 2024, 10:03 p.m.
    Status: Monitoring
    Update: We are seeing recovery for the login service at this time. We're monitoring as services recover and will provide an additional update once we've fully validated that all affected services have returned to normal operation.
  • Time: Aug. 3, 2024, 9:24 p.m.
    Status: Identified
    Update: Our teams are working to resolve an issue with login services. Customers in the US and EU regions may experience errors accessing the New Relic UI. Data ingest and alert notifications are not impacted at this time. Please continue to monitor this page for updates.
  • Time: Aug. 3, 2024, 8:43 p.m.
    Status: Identified
    Update: Our teams are working to resolve an issue with login services. Customers in the US and EU regions may experience errors accessing the New Relic UI. Data ingest and alert notifications are not impacted at this time. Please continue to monitor this page for updates.
  • Time: Aug. 3, 2024, 8:15 p.m.
    Status: Investigating
    Update: We are continuing to investigate the issue. No actions are required by customers as we work to resolve this. Please continue to monitor this page for updates.
  • Time: Aug. 3, 2024, 7:46 p.m.
    Status: Investigating
    Update: We are continuing to investigate the issue.
  • Time: Aug. 3, 2024, 7:22 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Aug. 3, 2024, 7:09 p.m.
    Status: Investigating
    Update: We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

Updates:

  • Time: July 31, 2024, 11:29 a.m.
    Status: Resolved
    Update: Between 07:30 UTC and 11:10 UTC on July 31st, some customers in the EU region may have experienced UI Irregularities. We have investigated and resolved this service interruption and impacted services have returned to normal operations.
  • Time: July 31, 2024, 11:12 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: July 31, 2024, 10:21 a.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: July 31, 2024, 9:26 a.m.
    Status: Identified
    Update: We are investigating an issue that may impact the UI for customer accounts in the EU region. Data ingest and alert notifications are not impacted at this time
  • Time: July 31, 2024, 8:55 a.m.
    Status: Investigating
    Update: We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

Updates:

  • Time: July 17, 2024, 10:18 p.m.
    Status: Resolved
    Update: Between 21:30 UTC and 22:12 UTC on July 17th, some customers in the US region may have experienced with browser data availability in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. We have investigated and resolved this service interruption and impacted services have returned to normal operations.
  • Time: July 17, 2024, 9:51 p.m.
    Status: Investigating
    Update: Some customers may be experiencing issues with browser data availability in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. To prevent our customers from receiving a high volume of false alert notifications, alerts are temporarily suppressed for impacted customers.

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Frequently Asked Questions - New Relic

Is there a New Relic outage?
The current status of New Relic is: Systems Active
Where can I find the official status page of New Relic?
The official status page for New Relic is here
How can I get notified if New Relic is down or experiencing an outage?
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What does New Relic do?
New Relic is an all-in-one observability platform for engineers to monitor, debug, and improve their entire stack. Sign up for free, no credit card required.

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