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Is there an Odeza outage?

Odeza status: Systems Active

Last checked: 1 week, 1 day ago

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Odeza outages and incidents

Outage and incident data over the last 30 days for Odeza.

There have been 0 outages or incidents for Odeza in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Odeza

Outlogger tracks the status of these components for Xero:

Chatbot Service Active
Live Chat Service Active
HL7 Transmission and Processing Active
Reporting Services Active
User Authentication Active
EHR Direct-SMS Service Active
Inbound Message Service Active
Outbound Message Service Active
Component Status
Active
Chatbot Service Active
Live Chat Service Active
Active
HL7 Transmission and Processing Active
Reporting Services Active
User Authentication Active
Active
EHR Direct-SMS Service Active
Inbound Message Service Active
Outbound Message Service Active

Latest Odeza outages and incidents.

View the latest incidents for Odeza and check for official updates:

Updates:

  • Time: March 13, 2023, 4:41 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 13, 2023, 4:37 p.m.
    Status: Investigating
    Update: Our upstream provider, auth0, is currently experiencing an issue which is affecting our ability to authenticate user logins. See status.auth0.com for more details. We will resolve this incident once we have received confirmation the issue has been resolved from our upstream provider. Next update to be provided at noon central time.

Updates:

  • Time: Jan. 25, 2023, 6:13 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 25, 2023, 5:11 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Jan. 25, 2023, 5:10 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Jan. 25, 2023, 5:06 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Jan. 25, 2023, 5:05 p.m.
    Status: Investigating
    Update: We are currently experiencing a service disruption. Our engineering team is working to identify the root cause and implement a solution. We will send an additional update in 60 minutes.

Updates:

  • Time: Jan. 25, 2023, 6:13 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 25, 2023, 5:11 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Jan. 25, 2023, 5:10 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Jan. 25, 2023, 5:06 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Jan. 25, 2023, 5:05 p.m.
    Status: Investigating
    Update: We are currently experiencing a service disruption. Our engineering team is working to identify the root cause and implement a solution. We will send an additional update in 60 minutes.

Updates:

  • Time: Jan. 23, 2023, 10:23 p.m.
    Status: Postmortem
    Update: There were temporary, intermittent networking issues in our AWS environment that prevented some web application sessions from accessing the realtime chat metrics.
  • Time: Jan. 23, 2023, 10:23 p.m.
    Status: Postmortem
    Update: There were temporary, intermittent networking issues in our AWS environment that prevented some web application sessions from accessing the realtime chat metrics.
  • Time: Jan. 23, 2023, 10:23 p.m.
    Status: Resolved
    Update: We are currently experiencing a service disruption to our Odeza Chat application Our engineering team is working to identify the root cause and implement a solution. All chat agents may be affected, and chat consumers may be unable to send messages. We will send an additional update in **NEXT_UPDATE_TIME** minutes.

Updates:

  • Time: Jan. 23, 2023, 10:22 p.m.
    Status: Postmortem
    Update: Solutions impacted: Appointment Reminder, Scheduling Confirmation, Waitlist/Backfill and Care Gap follow up Messages sent for appointments with multiple providers and a resource provider included the resource provider name in place of the provider name.   Odeza has corrected this issue with a code change to update the provider name mapping  on 5/25 at 6:09pm EST
  • Time: Jan. 23, 2023, 10:21 p.m.
    Status: Resolved
    Update: Appointment reminders were being sent with the incorrect provider names

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Frequently Asked Questions - Odeza

Is there a Odeza outage?
The current status of Odeza is: Systems Active
Where can I find the official status page of Odeza?
The official status page for Odeza is here
How can I get notified if Odeza is down or experiencing an outage?
To get notified of any status changes to Odeza, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Odeza every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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