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Is there an Odeza outage?

Odeza status: Systems Active

Last checked: 1 week, 4 days ago

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Odeza outages and incidents

Outage and incident data over the last 30 days for Odeza.

There have been 0 outages or incidents for Odeza in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Odeza

Outlogger tracks the status of these components for Xero:

Chatbot Service Active
Live Chat Service Active
HL7 Transmission and Processing Active
Reporting Services Active
User Authentication Active
EHR Direct-SMS Service Active
Inbound Message Service Active
Outbound Message Service Active
Component Status
Active
Chatbot Service Active
Live Chat Service Active
Active
HL7 Transmission and Processing Active
Reporting Services Active
User Authentication Active
Active
EHR Direct-SMS Service Active
Inbound Message Service Active
Outbound Message Service Active

Latest Odeza outages and incidents.

View the latest incidents for Odeza and check for official updates:

Updates:

  • Time: Jan. 23, 2023, 10:22 p.m.
    Status: Postmortem
    Update: Solutions impacted: Appointment Reminder, Scheduling Confirmation, Waitlist/Backfill and Care Gap follow up Messages sent for appointments with multiple providers and a resource provider included the resource provider name in place of the provider name.   Odeza has corrected this issue with a code change to update the provider name mapping  on 5/25 at 6:09pm EST
  • Time: Jan. 23, 2023, 10:21 p.m.
    Status: Resolved
    Update: Appointment reminders were being sent with the incorrect provider names

Updates:

  • Time: Jan. 23, 2023, 10:17 p.m.
    Status: Postmortem
    Update: The failover allowed us to continue to receive messages from clients, but we were not processing the messages.  We restarted the Mirth channels to restart processing.
  • Time: Jan. 23, 2023, 10:17 p.m.
    Status: Resolved
    Update: The Mirth database cluster had a failover

Updates:

  • Time: Jan. 23, 2023, 10:17 p.m.
    Status: Postmortem
    Update: The failover allowed us to continue to receive messages from clients, but we were not processing the messages.  We restarted the Mirth channels to restart processing.
  • Time: Jan. 23, 2023, 10:17 p.m.
    Status: Resolved
    Update: The Mirth database cluster had a failover

Updates:

  • Time: Jan. 23, 2023, 10:13 p.m.
    Status: Postmortem
    Update: Client reported chat drilldown not working, Tom also noticed chat data was not populating on 3/31 and mentioned this to the CS team via a jira comment on 4/1
  • Time: Jan. 23, 2023, 10:13 p.m.
    Status: Resolved
    Update: We are currently experiencing a service disruption to our Odeza Chat application Our engineering team is working to identify the root cause and implement a solution. All chat agents may be affected, and chat consumers may be unable to send messages. We will send an additional update in **NEXT_UPDATE_TIME** minutes.

Updates:

  • Time: Jan. 23, 2023, 10:13 p.m.
    Status: Postmortem
    Update: Client reported chat drilldown not working, Tom also noticed chat data was not populating on 3/31 and mentioned this to the CS team via a jira comment on 4/1
  • Time: Jan. 23, 2023, 10:13 p.m.
    Status: Resolved
    Update: We are currently experiencing a service disruption to our Odeza Chat application Our engineering team is working to identify the root cause and implement a solution. All chat agents may be affected, and chat consumers may be unable to send messages. We will send an additional update in **NEXT_UPDATE_TIME** minutes.

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Frequently Asked Questions - Odeza

Is there a Odeza outage?
The current status of Odeza is: Systems Active
Where can I find the official status page of Odeza?
The official status page for Odeza is here
How can I get notified if Odeza is down or experiencing an outage?
To get notified of any status changes to Odeza, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Odeza every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here