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Is there an Odeza outage?

Odeza status: Systems Active

Last checked: 1 week, 4 days ago

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Odeza outages and incidents

Outage and incident data over the last 30 days for Odeza.

There have been 0 outages or incidents for Odeza in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Odeza

Outlogger tracks the status of these components for Xero:

Chatbot Service Active
Live Chat Service Active
HL7 Transmission and Processing Active
Reporting Services Active
User Authentication Active
EHR Direct-SMS Service Active
Inbound Message Service Active
Outbound Message Service Active
Component Status
Active
Chatbot Service Active
Live Chat Service Active
Active
HL7 Transmission and Processing Active
Reporting Services Active
User Authentication Active
Active
EHR Direct-SMS Service Active
Inbound Message Service Active
Outbound Message Service Active

Latest Odeza outages and incidents.

View the latest incidents for Odeza and check for official updates:

Updates:

  • Time: Jan. 23, 2023, 10:08 p.m.
    Status: Postmortem
    Update: Odeza reporting query too large
  • Time: Jan. 23, 2023, 10:07 p.m.
    Status: Resolved
    Update: We have identified delays in message delivery, and are actively investigating. Messages are currently queued and will be sent once we resolve the issue. We will send an additional update in **NEXT_UPDATE** minutes.

Updates:

  • Time: Jan. 23, 2023, 10:01 p.m.
    Status: Postmortem
    Update: A hotfix was pushed early in the am and everything appears to be functioning normally.
  • Time: Jan. 23, 2023, 10:01 p.m.
    Status: Resolved
    Update: We experienced a service disruption to Odeza's Virtual Waiting and Front Desk Texting applications. Our engineering team identified the root cause as an increase in latency from a sudden influx of user requests. The issue was resolved and application capacity was increased.

Updates:

  • Time: Jan. 23, 2023, 10:01 p.m.
    Status: Postmortem
    Update: A hotfix was pushed early in the am and everything appears to be functioning normally.
  • Time: Jan. 23, 2023, 10:01 p.m.
    Status: Resolved
    Update: We experienced a service disruption to Odeza's Virtual Waiting and Front Desk Texting applications. Our engineering team identified the root cause as an increase in latency from a sudden influx of user requests. The issue was resolved and application capacity was increased.

Updates:

  • Time: Dec. 8, 2021, 2:18 a.m.
    Status: Resolved
    Update: Our portal is fully back online as of 7.28 pm CST; AWS services have been restored.
  • Time: Dec. 7, 2021, 11:22 p.m.
    Status: Investigating
    Update: We are experiencing difficulty loading our main page due to an Amazon Web Services (AWS) service disruption. Patients are currently unable to load links hosted by Odeza. This means patients may be unable to access survey review links, or confirm or cancel appointments via email. Once service is fully restored, these links will be usable.

Updates:

  • Time: Dec. 8, 2021, 2:18 a.m.
    Status: Resolved
    Update: Our portal is fully back online as of 7.28 pm CST; AWS services have been restored.
  • Time: Dec. 7, 2021, 11:22 p.m.
    Status: Investigating
    Update: We are experiencing difficulty loading our main page due to an Amazon Web Services (AWS) service disruption. Patients are currently unable to load links hosted by Odeza. This means patients may be unable to access survey review links, or confirm or cancel appointments via email. Once service is fully restored, these links will be usable.

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Frequently Asked Questions - Odeza

Is there a Odeza outage?
The current status of Odeza is: Systems Active
Where can I find the official status page of Odeza?
The official status page for Odeza is here
How can I get notified if Odeza is down or experiencing an outage?
To get notified of any status changes to Odeza, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Odeza every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here