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Is there an Odeza outage?

Odeza status: Systems Active

Last checked: 1 week, 4 days ago

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Odeza outages and incidents

Outage and incident data over the last 30 days for Odeza.

There have been 0 outages or incidents for Odeza in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Odeza

Outlogger tracks the status of these components for Xero:

Chatbot Service Active
Live Chat Service Active
HL7 Transmission and Processing Active
Reporting Services Active
User Authentication Active
EHR Direct-SMS Service Active
Inbound Message Service Active
Outbound Message Service Active
Component Status
Active
Chatbot Service Active
Live Chat Service Active
Active
HL7 Transmission and Processing Active
Reporting Services Active
User Authentication Active
Active
EHR Direct-SMS Service Active
Inbound Message Service Active
Outbound Message Service Active

Latest Odeza outages and incidents.

View the latest incidents for Odeza and check for official updates:

Updates:

  • Time: Jan. 23, 2023, 10:12 p.m.
    Status: Postmortem
    Update: Twilio API downtime caused elays in Odeza recveing inbound messages from patients. minimal impact on most workflows with the excpetion of virtual waiting. 108 patients experienced messaging dleays of up to 53 minutes
  • Time: Jan. 23, 2023, 10:12 p.m.
    Status: Resolved
    Update: Our upstream provider, Twilio, is currently experiencing an issue which is affecting our ability to send and receive messages. See https://status.twilio.com/ for more details. We will resolve this incident once we have received confirmation the issue has been resolved from our upstream provider.

Updates:

  • Time: Jan. 23, 2023, 10:12 p.m.
    Status: Postmortem
    Update: Twilio API downtime caused elays in Odeza recveing inbound messages from patients. minimal impact on most workflows with the excpetion of virtual waiting. 108 patients experienced messaging dleays of up to 53 minutes
  • Time: Jan. 23, 2023, 10:12 p.m.
    Status: Resolved
    Update: Our upstream provider, Twilio, is currently experiencing an issue which is affecting our ability to send and receive messages. See https://status.twilio.com/ for more details. We will resolve this incident once we have received confirmation the issue has been resolved from our upstream provider.

Updates:

  • Time: Jan. 23, 2023, 10:10 p.m.
    Status: Resolved
    Update: Atrium experienced a VPN outage related to an Atrium network migration. This was unrelated to the Odeza system. The VPN outage prevented our systems from being able to send and receive HL7 messages. Once Atrium successfully restored the VPN connection (5:30PM EST last night), there were 330K HL7 messages that needed to be processed.

Updates:

  • Time: Jan. 23, 2023, 10:10 p.m.
    Status: Resolved
    Update: Atrium experienced a VPN outage related to an Atrium network migration. This was unrelated to the Odeza system. The VPN outage prevented our systems from being able to send and receive HL7 messages. Once Atrium successfully restored the VPN connection (5:30PM EST last night), there were 330K HL7 messages that needed to be processed.

Updates:

  • Time: Jan. 23, 2023, 10:08 p.m.
    Status: Postmortem
    Update: Odeza reporting query too large
  • Time: Jan. 23, 2023, 10:07 p.m.
    Status: Resolved
    Update: We have identified delays in message delivery, and are actively investigating. Messages are currently queued and will be sent once we resolve the issue. We will send an additional update in **NEXT_UPDATE** minutes.

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Frequently Asked Questions - Odeza

Is there a Odeza outage?
The current status of Odeza is: Systems Active
Where can I find the official status page of Odeza?
The official status page for Odeza is here
How can I get notified if Odeza is down or experiencing an outage?
To get notified of any status changes to Odeza, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Odeza every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here