Is there an Wyng outage?

Wyng status: Systems Active

Last checked: 5 minutes ago

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Wyng outages and incidents

Outage and incident data over the last 30 days for Wyng.

There have been 1 outages or incidents for Wyng in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Wyng

Outlogger tracks the status of these components for Xero:

Corporate Website Active
Experiences Active
Content API Active
Profiles API Active
MailChimp Integration Active
Oracle Responsys Integration Active
Salesforce Marketing Cloud Integration Active
Webhook Integration Active
Content Management Active
Experience Management Active
Login Active
Metrics Active
Profiles Management Active
Support Center Active
Instagram Content Stream Active
AWS cloudFront Active
AWS ec2-us-east-1 Active
AWS ec2-us-west-2 Active
AWS elasticache-us-east-1 Active
AWS elasticsearch-us-east-1 Active
AWS elb-us-east-1 Active
AWS kinesis-us-east-1 Active
AWS lambda-us-east-1 Active
AWS rds-us-east-1 Active
AWS route53 Active
AWS s3-us-standard Active
GitHub Active
Keen IO Compute API Active
Keen IO Datasets Active
Keen IO S3 Streaming Active
Keen IO Stream API Active
ObjectRocket Active
Component Status
Corporate Website Active
Experiences Active
Active
Content API Active
Profiles API Active
Active
MailChimp Integration Active
Oracle Responsys Integration Active
Salesforce Marketing Cloud Integration Active
Webhook Integration Active
Active
Content Management Active
Experience Management Active
Login Active
Metrics Active
Profiles Management Active
Support Center Active
Active
Instagram Content Stream Active
Active
AWS cloudFront Active
AWS ec2-us-east-1 Active
AWS ec2-us-west-2 Active
AWS elasticache-us-east-1 Active
AWS elasticsearch-us-east-1 Active
AWS elb-us-east-1 Active
AWS kinesis-us-east-1 Active
AWS lambda-us-east-1 Active
AWS rds-us-east-1 Active
AWS route53 Active
AWS s3-us-standard Active
GitHub Active
Keen IO Compute API Active
Keen IO Datasets Active
Keen IO S3 Streaming Active
Keen IO Stream API Active
ObjectRocket Active

Latest Wyng outages and incidents.

View the latest incidents for Wyng and check for official updates:

Updates:

  • Time: April 16, 2018, 6:09 p.m.
    Status: Resolved
    Update: Referring to the previous outage this morning. The root cause was `pip` — the python package manager used by the entire python community, released a new version (10.0.0) that includes a serious breaking change. The submission-service servers automatically upgraded (because we configured it to use latest) earlier this morning, and stopped working afterwards. The fix was locking down the pip version to last stable version, instead of using the latest. For details: https://github.com/pypa/pip/issues/5247 https://github.com/pypa/pip/issues/4805 We are also working on some improvements to prevent this type of issue affecting us again in the future.
  • Time: April 16, 2018, 12:51 p.m.
    Status: Monitoring
    Update: The fix to the root issue was released, previously unavailable services are restored.
  • Time: April 16, 2018, 12:03 p.m.
    Status: Identified
    Update: Drag and drop campaigns with a Form, Photo or Video Upload component is not loading. We have identified the root cause and working on a fix.

Updates:

  • Time: April 4, 2018, 11:11 p.m.
    Status: Resolved
    Update: Backfill was complete.
  • Time: April 4, 2018, 10:18 p.m.
    Status: Monitoring
    Update: A backfill has been initiated for content posted within last few hours, and it may take about one hour to finish.
  • Time: April 4, 2018, 9:20 p.m.
    Status: Identified
    Update: We have rolled out a hotfix and Instagram content ingestion resumed working. We are working on backfilling the missed content from past few hours.
  • Time: April 4, 2018, 8:09 p.m.
    Status: Identified
    Update: Due to unexpected Instagram API deprecations https://techcrunch.com/2018/04/04/facebook-instagram-api-shut-down/, instagram content ingestion is not working at this moment. We are actively working on some quick updates to get ingestion back working as soon as possible.

Updates:

  • Time: April 4, 2018, 11:11 p.m.
    Status: Resolved
    Update: Backfill was complete.
  • Time: April 4, 2018, 10:18 p.m.
    Status: Monitoring
    Update: A backfill has been initiated for content posted within last few hours, and it may take about one hour to finish.
  • Time: April 4, 2018, 9:20 p.m.
    Status: Identified
    Update: We have rolled out a hotfix and Instagram content ingestion resumed working. We are working on backfilling the missed content from past few hours.
  • Time: April 4, 2018, 8:09 p.m.
    Status: Identified
    Update: Due to unexpected Instagram API deprecations https://techcrunch.com/2018/04/04/facebook-instagram-api-shut-down/, instagram content ingestion is not working at this moment. We are actively working on some quick updates to get ingestion back working as soon as possible.

Updates:

  • Time: March 27, 2018, 8:50 p.m.
    Status: Resolved
    Update: Content API service has been fully restored. The exact downtime was about 20 mins from 4:21pm to 4:42pm.
  • Time: March 27, 2018, 8:50 p.m.
    Status: Resolved
    Update: Content API service has been fully restored. The exact downtime was about 20 mins from 4:21pm to 4:42pm.
  • Time: March 27, 2018, 8:45 p.m.
    Status: Monitoring
    Update: Content API has recovered from previous outage, and we are monitoring it closely.
  • Time: March 27, 2018, 8:45 p.m.
    Status: Monitoring
    Update: Content API has recovered from previous outage, and we are monitoring it closely.
  • Time: March 27, 2018, 8:28 p.m.
    Status: Investigating
    Update: We are actively investigating.
  • Time: March 27, 2018, 8:28 p.m.
    Status: Investigating
    Update: We are actively investigating.

Updates:

  • Time: Feb. 8, 2018, 3:44 p.m.
    Status: Resolved
    Update: Some campaigns were offline or operating slowly due to a technical problem. The issue was identified at 10:30 AM Eastern time, and was resolved at 10:35 AM Eastern time. All campaigns should be operating normally again.
  • Time: Feb. 8, 2018, 3:44 p.m.
    Status: Resolved
    Update: Some campaigns were offline or operating slowly due to a technical problem. The issue was identified at 10:30 AM Eastern time, and was resolved at 10:35 AM Eastern time. All campaigns should be operating normally again.

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Frequently Asked Questions - Wyng

Is there a Wyng outage?
The current status of Wyng is: Systems Active
Where can I find the official status page of Wyng?
The official status page for Wyng is here
How can I get notified if Wyng is down or experiencing an outage?
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