Is there an Wyng outage?

Wyng status: Systems Active

Last checked: 5 minutes ago

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Wyng outages and incidents

Outage and incident data over the last 30 days for Wyng.

There have been 1 outages or incidents for Wyng in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Wyng

Outlogger tracks the status of these components for Xero:

Corporate Website Active
Experiences Active
Content API Active
Profiles API Active
MailChimp Integration Active
Oracle Responsys Integration Active
Salesforce Marketing Cloud Integration Active
Webhook Integration Active
Content Management Active
Experience Management Active
Login Active
Metrics Active
Profiles Management Active
Support Center Active
Instagram Content Stream Active
AWS cloudFront Active
AWS ec2-us-east-1 Active
AWS ec2-us-west-2 Active
AWS elasticache-us-east-1 Active
AWS elasticsearch-us-east-1 Active
AWS elb-us-east-1 Active
AWS kinesis-us-east-1 Active
AWS lambda-us-east-1 Active
AWS rds-us-east-1 Active
AWS route53 Active
AWS s3-us-standard Active
GitHub Active
Keen IO Compute API Active
Keen IO Datasets Active
Keen IO S3 Streaming Active
Keen IO Stream API Active
ObjectRocket Active
Component Status
Corporate Website Active
Experiences Active
Active
Content API Active
Profiles API Active
Active
MailChimp Integration Active
Oracle Responsys Integration Active
Salesforce Marketing Cloud Integration Active
Webhook Integration Active
Active
Content Management Active
Experience Management Active
Login Active
Metrics Active
Profiles Management Active
Support Center Active
Active
Instagram Content Stream Active
Active
AWS cloudFront Active
AWS ec2-us-east-1 Active
AWS ec2-us-west-2 Active
AWS elasticache-us-east-1 Active
AWS elasticsearch-us-east-1 Active
AWS elb-us-east-1 Active
AWS kinesis-us-east-1 Active
AWS lambda-us-east-1 Active
AWS rds-us-east-1 Active
AWS route53 Active
AWS s3-us-standard Active
GitHub Active
Keen IO Compute API Active
Keen IO Datasets Active
Keen IO S3 Streaming Active
Keen IO Stream API Active
ObjectRocket Active

Latest Wyng outages and incidents.

View the latest incidents for Wyng and check for official updates:

Updates:

  • Time: July 6, 2018, 6:58 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 6, 2018, 6:57 p.m.
    Status: Identified
    Update: The issue has been resolved. A production release caused a change to one of our API endpoints, that affected existing content galleries. Ingestion and content management features were not affected. That change has been reverted, and API has been restored to normal operation.
  • Time: July 6, 2018, 6:32 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: July 6, 2018, 5:37 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: July 6, 2018, 5:32 p.m.
    Status: Investigating
    Update: Due to an issue with the API, Content Galleries may be slow or not load at all. We are investigating.

Updates:

  • Time: July 6, 2018, 6:58 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 6, 2018, 6:57 p.m.
    Status: Identified
    Update: The issue has been resolved. A production release caused a change to one of our API endpoints, that affected existing content galleries. Ingestion and content management features were not affected. That change has been reverted, and API has been restored to normal operation.
  • Time: July 6, 2018, 6:32 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: July 6, 2018, 5:37 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: July 6, 2018, 5:32 p.m.
    Status: Investigating
    Update: Due to an issue with the API, Content Galleries may be slow or not load at all. We are investigating.

Updates:

  • Time: April 24, 2018, 12:58 p.m.
    Status: Resolved
    Update: The issue is resolved.
  • Time: April 24, 2018, 12:54 p.m.
    Status: Monitoring
    Update: AWS posted the following update on the issue: 5:49 AM PDT We have identified the cause for an elevation in DNS resolution errors using third party DNS resolvers 8.8.8.8 / 8.8.4.4 and are working towards resolution. DNS resolution using other third-party DNS resolvers or DNS resolution from within EC2 instances using the default EC2 resolvers continues to work normally.
  • Time: April 24, 2018, 12:51 p.m.
    Status: Identified
    Update: Wyng platform and campaigns may not be accessible to some users, due to an DNS related problem that Amazon Web Services (AWS) is having right now. We partner with AWS to host our servers. This is affecting many AWS clients. Here is the detail posted by AWS on http://status.aws.amazon.com/: 5:19 AM PDT We are investigating reports of problems resolving some DNS records hosted on Route53 using the third party DNS resolvers 8.8.8.8 and 8.8.4.4 . DNS resolution using other third-party DNS resolvers or DNS resolution from within EC2 instances using the default EC2 resolvers are not affected at this time.

Updates:

  • Time: April 24, 2018, 12:58 p.m.
    Status: Resolved
    Update: The issue is resolved.
  • Time: April 24, 2018, 12:54 p.m.
    Status: Monitoring
    Update: AWS posted the following update on the issue: 5:49 AM PDT We have identified the cause for an elevation in DNS resolution errors using third party DNS resolvers 8.8.8.8 / 8.8.4.4 and are working towards resolution. DNS resolution using other third-party DNS resolvers or DNS resolution from within EC2 instances using the default EC2 resolvers continues to work normally.
  • Time: April 24, 2018, 12:51 p.m.
    Status: Identified
    Update: Wyng platform and campaigns may not be accessible to some users, due to an DNS related problem that Amazon Web Services (AWS) is having right now. We partner with AWS to host our servers. This is affecting many AWS clients. Here is the detail posted by AWS on http://status.aws.amazon.com/: 5:19 AM PDT We are investigating reports of problems resolving some DNS records hosted on Route53 using the third party DNS resolvers 8.8.8.8 and 8.8.4.4 . DNS resolution using other third-party DNS resolvers or DNS resolution from within EC2 instances using the default EC2 resolvers are not affected at this time.

Updates:

  • Time: April 16, 2018, 6:09 p.m.
    Status: Resolved
    Update: Referring to the previous outage this morning. The root cause was `pip` — the python package manager used by the entire python community, released a new version (10.0.0) that includes a serious breaking change. The submission-service servers automatically upgraded (because we configured it to use latest) earlier this morning, and stopped working afterwards. The fix was locking down the pip version to last stable version, instead of using the latest. For details: https://github.com/pypa/pip/issues/5247 https://github.com/pypa/pip/issues/4805 We are also working on some improvements to prevent this type of issue affecting us again in the future.
  • Time: April 16, 2018, 12:51 p.m.
    Status: Monitoring
    Update: The fix to the root issue was released, previously unavailable services are restored.
  • Time: April 16, 2018, 12:03 p.m.
    Status: Identified
    Update: Drag and drop campaigns with a Form, Photo or Video Upload component is not loading. We have identified the root cause and working on a fix.

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Frequently Asked Questions - Wyng

Is there a Wyng outage?
The current status of Wyng is: Systems Active
Where can I find the official status page of Wyng?
The official status page for Wyng is here
How can I get notified if Wyng is down or experiencing an outage?
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