Is there an Wyng outage?

Wyng status: Systems Active

Last checked: 2 minutes ago

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Wyng outages and incidents

Outage and incident data over the last 30 days for Wyng.

There have been 1 outages or incidents for Wyng in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Wyng

Outlogger tracks the status of these components for Xero:

Corporate Website Active
Experiences Active
Content API Active
Profiles API Active
MailChimp Integration Active
Oracle Responsys Integration Active
Salesforce Marketing Cloud Integration Active
Webhook Integration Active
Content Management Active
Experience Management Active
Login Active
Metrics Active
Profiles Management Active
Support Center Active
Instagram Content Stream Active
AWS cloudFront Active
AWS ec2-us-east-1 Active
AWS ec2-us-west-2 Active
AWS elasticache-us-east-1 Active
AWS elasticsearch-us-east-1 Active
AWS elb-us-east-1 Active
AWS kinesis-us-east-1 Active
AWS lambda-us-east-1 Active
AWS rds-us-east-1 Active
AWS route53 Active
AWS s3-us-standard Active
GitHub Active
Keen IO Compute API Active
Keen IO Datasets Active
Keen IO S3 Streaming Active
Keen IO Stream API Active
ObjectRocket Active
Component Status
Corporate Website Active
Experiences Active
Active
Content API Active
Profiles API Active
Active
MailChimp Integration Active
Oracle Responsys Integration Active
Salesforce Marketing Cloud Integration Active
Webhook Integration Active
Active
Content Management Active
Experience Management Active
Login Active
Metrics Active
Profiles Management Active
Support Center Active
Active
Instagram Content Stream Active
Active
AWS cloudFront Active
AWS ec2-us-east-1 Active
AWS ec2-us-west-2 Active
AWS elasticache-us-east-1 Active
AWS elasticsearch-us-east-1 Active
AWS elb-us-east-1 Active
AWS kinesis-us-east-1 Active
AWS lambda-us-east-1 Active
AWS rds-us-east-1 Active
AWS route53 Active
AWS s3-us-standard Active
GitHub Active
Keen IO Compute API Active
Keen IO Datasets Active
Keen IO S3 Streaming Active
Keen IO Stream API Active
ObjectRocket Active

Latest Wyng outages and incidents.

View the latest incidents for Wyng and check for official updates:

Updates:

  • Time: May 11, 2021, 10:13 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 11, 2021, 9:24 p.m.
    Status: Monitoring
    Update: Login and all platform functions have recovered and are operating normally. We are continuing to investigate root cause. We will provide any further updates in this same incident report.
  • Time: May 11, 2021, 9:01 p.m.
    Status: Monitoring
    Update: Login and other affected services are recovering. Users may continue to have intermittent issues. We are still isolating root cause.
  • Time: May 11, 2021, 8:54 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: May 11, 2021, 8:40 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: May 11, 2021, 7:34 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: May 11, 2021, 7:33 p.m.
    Status: Investigating
    Update: Platform login and dashboard are currently down. Published campaigns are operating normally.

Updates:

  • Time: May 11, 2021, 10:13 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 11, 2021, 9:24 p.m.
    Status: Monitoring
    Update: Login and all platform functions have recovered and are operating normally. We are continuing to investigate root cause. We will provide any further updates in this same incident report.
  • Time: May 11, 2021, 9:01 p.m.
    Status: Monitoring
    Update: Login and other affected services are recovering. Users may continue to have intermittent issues. We are still isolating root cause.
  • Time: May 11, 2021, 8:54 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: May 11, 2021, 8:40 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: May 11, 2021, 7:34 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: May 11, 2021, 7:33 p.m.
    Status: Investigating
    Update: Platform login and dashboard are currently down. Published campaigns are operating normally.

Updates:

  • Time: Nov. 26, 2020, 2:02 p.m.
    Status: Resolved
    Update: All Wyng systems are back to normal operations. The underlying root cause, a failure in AWS Kinesis sub-system, and failures in many dependent AWS sub-systems, has been resolved, and AWS indicates that the issue will not recur due to the actions taken.
  • Time: Nov. 26, 2020, 6:18 a.m.
    Status: Monitoring
    Update: At this time, all Wyng systems are operational. Over the next few hours, a small number of users may experience slower response times; if this occurs, the issue should be temporary, and resolve on its own. Amazon Web Services continues to work to fully restore underlying services, and indicates all systems will be fully restored over the next few hours. We are including for reference the most recent update from https://status.aws.amazon.com/:
  • Time: Nov. 26, 2020, 2:32 a.m.
    Status: Monitoring
    Update: We are continuing to see progress toward recovery, and actively monitoring.
  • Time: Nov. 26, 2020, 1:05 a.m.
    Status: Identified
    Update: Amazon Web Services team has identified the root cause continues to work toward full recovery of the core service failure that is impacting Wyng services. We are actively monitoring, and seeing progress towards recovery. Platform login and dashboards are operating normally, but experiences continue to see sporadic failures, including delays or problems submitting forms. We are including for reference the most recent update from https://status.aws.amazon.com/. 4:42 PM PST: We continue to work towards full recovery of the issue affecting the Kinesis Data Streams API in the US-EAST-1 Region, and are observing steady signs of recovery. We will be throttling APIs as we work on recovery. Impact to Cognito User & Identity Pools was resolved at 2:28 PM PST. Other AWS Services that rely on Kinesis Data Stream APIs have begun observing recovery, and will continue to as we work toward full resolution. We are actively working toward full recovery for all affected services, and will provide updates as we have new information to share. [...]
  • Time: Nov. 25, 2020, 6:20 p.m.
    Status: Identified
    Update: Amazon Web Services is continuing to work towards resolution of the service disruption impacting Wyng and other AWS customers in the US-EAST-1 region. We are re-posting their most recent update here: [09:32 AM PST] The Kinesis Data Streams API is currently impaired in the US-EAST-1 Region. As a result customers are not able to write or read data published to Kinesis streams. CloudWatch metrics and events are also affected, with elevated PutMetricData API error rates and some delayed metrics. While EC2 instances and connectivity remain healthy, some instances are experiencing delayed instance health metrics, but remain in a healthy state. AutoScaling is also experiencing delays in scaling times due to CloudWatch metric delays. The issue is also affecting other services, including ACM, Amplify Console, API Gateway, AppMesh, AppStream2, AppSync, Athena, Batch, CloudFormation, CloudTrail, Cognito, Connect, DynamoDB, EventBridge, Glue, IoT Services, Lambda, LEX, Managed Blockchain, Marketplace, Personalize, RDS, Resource Groups, SageMaker, Support Console, Well Architected, and Workspaces. For further details on each of these services, please see the Personal Health Dashboard. Other services, like S3, remain unaffected by this event. This issue has also affected our ability to post updates to the Service Health Dashboard. We are continuing to work towards resolution.
  • Time: Nov. 25, 2020, 4:07 p.m.
    Status: Identified
    Update: Management dashboard features are working normally.
  • Time: Nov. 25, 2020, 3:37 p.m.
    Status: Identified
    Update: AWS is reporting a disruption of some services in the US-East-1 region. As a result, Wyng customers may experience performance issues or intermittent errors when accessing experiences, submitting forms, or accessing the management dashboard. Content streams may also be impacted.

Updates:

  • Time: Nov. 26, 2020, 2:02 p.m.
    Status: Resolved
    Update: All Wyng systems are back to normal operations. The underlying root cause, a failure in AWS Kinesis sub-system, and failures in many dependent AWS sub-systems, has been resolved, and AWS indicates that the issue will not recur due to the actions taken.
  • Time: Nov. 26, 2020, 6:18 a.m.
    Status: Monitoring
    Update: At this time, all Wyng systems are operational. Over the next few hours, a small number of users may experience slower response times; if this occurs, the issue should be temporary, and resolve on its own. Amazon Web Services continues to work to fully restore underlying services, and indicates all systems will be fully restored over the next few hours. We are including for reference the most recent update from https://status.aws.amazon.com/:
  • Time: Nov. 26, 2020, 2:32 a.m.
    Status: Monitoring
    Update: We are continuing to see progress toward recovery, and actively monitoring.
  • Time: Nov. 26, 2020, 1:05 a.m.
    Status: Identified
    Update: Amazon Web Services team has identified the root cause continues to work toward full recovery of the core service failure that is impacting Wyng services. We are actively monitoring, and seeing progress towards recovery. Platform login and dashboards are operating normally, but experiences continue to see sporadic failures, including delays or problems submitting forms. We are including for reference the most recent update from https://status.aws.amazon.com/. 4:42 PM PST: We continue to work towards full recovery of the issue affecting the Kinesis Data Streams API in the US-EAST-1 Region, and are observing steady signs of recovery. We will be throttling APIs as we work on recovery. Impact to Cognito User & Identity Pools was resolved at 2:28 PM PST. Other AWS Services that rely on Kinesis Data Stream APIs have begun observing recovery, and will continue to as we work toward full resolution. We are actively working toward full recovery for all affected services, and will provide updates as we have new information to share. [...]
  • Time: Nov. 25, 2020, 6:20 p.m.
    Status: Identified
    Update: Amazon Web Services is continuing to work towards resolution of the service disruption impacting Wyng and other AWS customers in the US-EAST-1 region. We are re-posting their most recent update here: [09:32 AM PST] The Kinesis Data Streams API is currently impaired in the US-EAST-1 Region. As a result customers are not able to write or read data published to Kinesis streams. CloudWatch metrics and events are also affected, with elevated PutMetricData API error rates and some delayed metrics. While EC2 instances and connectivity remain healthy, some instances are experiencing delayed instance health metrics, but remain in a healthy state. AutoScaling is also experiencing delays in scaling times due to CloudWatch metric delays. The issue is also affecting other services, including ACM, Amplify Console, API Gateway, AppMesh, AppStream2, AppSync, Athena, Batch, CloudFormation, CloudTrail, Cognito, Connect, DynamoDB, EventBridge, Glue, IoT Services, Lambda, LEX, Managed Blockchain, Marketplace, Personalize, RDS, Resource Groups, SageMaker, Support Console, Well Architected, and Workspaces. For further details on each of these services, please see the Personal Health Dashboard. Other services, like S3, remain unaffected by this event. This issue has also affected our ability to post updates to the Service Health Dashboard. We are continuing to work towards resolution.
  • Time: Nov. 25, 2020, 4:07 p.m.
    Status: Identified
    Update: Management dashboard features are working normally.
  • Time: Nov. 25, 2020, 3:37 p.m.
    Status: Identified
    Update: AWS is reporting a disruption of some services in the US-East-1 region. As a result, Wyng customers may experience performance issues or intermittent errors when accessing experiences, submitting forms, or accessing the management dashboard. Content streams may also be impacted.

Updates:

  • Time: May 2, 2020, 11:03 a.m.
    Status: Resolved
    Update: The incident has been resolved. We have verified content is restored in a sample of client accounts that reported issues. If you have any further issues, please flag them to support.
  • Time: May 2, 2020, 10:36 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring results. Clients should begin to see all missing content in galleries, and within their content dashboard.
  • Time: May 2, 2020, 1:20 a.m.
    Status: Identified
    Update: We are continuing to work with Amazon on resolution of the issue. They have completed their analysis and have specific recommendations, which we are reviewing and will implement over the next 12-18 hours.
  • Time: May 1, 2020, 8:56 p.m.
    Status: Identified
    Update: We are continuing to work with Amazon Web Services tech support, who manages our ElasticSearch cluster, to resolve the problem.
  • Time: May 1, 2020, 6:37 p.m.
    Status: Identified
    Update: We have verified the issue is due to a replication problem between nodes of our Elastic Search cluster. We are working with Amazon Web Services tech support, who manages that system for us, to resolve the problem. In the interim, some clients may see missing content restored, but that may be intermittent, until the underlying issue is resolved.
  • Time: May 1, 2020, 5:20 p.m.
    Status: Identified
    Update: We are continuing to investigate, but have identified a potential cause in our Elastic Search cluster.
  • Time: May 1, 2020, 3:35 p.m.
    Status: Investigating
    Update: We have verified all the missing content is in our database. The problem is in the API layer. We are continuing to investigate.
  • Time: May 1, 2020, 3:07 p.m.
    Status: Investigating
    Update: Some user generated content is not being displayed in galleries, and in the content management dashboard. This is affecting multiple clients. We are investigating.

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Frequently Asked Questions - Wyng

Is there a Wyng outage?
The current status of Wyng is: Systems Active
Where can I find the official status page of Wyng?
The official status page for Wyng is here
How can I get notified if Wyng is down or experiencing an outage?
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