Is there an Wyng outage?

Wyng status: Systems Active

Last checked: 6 minutes ago

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Wyng outages and incidents

Outage and incident data over the last 30 days for Wyng.

There have been 1 outages or incidents for Wyng in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Wyng

Outlogger tracks the status of these components for Xero:

Corporate Website Active
Experiences Active
Content API Active
Profiles API Active
MailChimp Integration Active
Oracle Responsys Integration Active
Salesforce Marketing Cloud Integration Active
Webhook Integration Active
Content Management Active
Experience Management Active
Login Active
Metrics Active
Profiles Management Active
Support Center Active
Instagram Content Stream Active
AWS cloudFront Active
AWS ec2-us-east-1 Active
AWS ec2-us-west-2 Active
AWS elasticache-us-east-1 Active
AWS elasticsearch-us-east-1 Active
AWS elb-us-east-1 Active
AWS kinesis-us-east-1 Active
AWS lambda-us-east-1 Active
AWS rds-us-east-1 Active
AWS route53 Active
AWS s3-us-standard Active
GitHub Active
Keen IO Compute API Active
Keen IO Datasets Active
Keen IO S3 Streaming Active
Keen IO Stream API Active
ObjectRocket Active
Component Status
Corporate Website Active
Experiences Active
Active
Content API Active
Profiles API Active
Active
MailChimp Integration Active
Oracle Responsys Integration Active
Salesforce Marketing Cloud Integration Active
Webhook Integration Active
Active
Content Management Active
Experience Management Active
Login Active
Metrics Active
Profiles Management Active
Support Center Active
Active
Instagram Content Stream Active
Active
AWS cloudFront Active
AWS ec2-us-east-1 Active
AWS ec2-us-west-2 Active
AWS elasticache-us-east-1 Active
AWS elasticsearch-us-east-1 Active
AWS elb-us-east-1 Active
AWS kinesis-us-east-1 Active
AWS lambda-us-east-1 Active
AWS rds-us-east-1 Active
AWS route53 Active
AWS s3-us-standard Active
GitHub Active
Keen IO Compute API Active
Keen IO Datasets Active
Keen IO S3 Streaming Active
Keen IO Stream API Active
ObjectRocket Active

Latest Wyng outages and incidents.

View the latest incidents for Wyng and check for official updates:

Updates:

  • Time: May 2, 2020, 11:03 a.m.
    Status: Resolved
    Update: The incident has been resolved. We have verified content is restored in a sample of client accounts that reported issues. If you have any further issues, please flag them to support.
  • Time: May 2, 2020, 10:36 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring results. Clients should begin to see all missing content in galleries, and within their content dashboard.
  • Time: May 2, 2020, 1:20 a.m.
    Status: Identified
    Update: We are continuing to work with Amazon on resolution of the issue. They have completed their analysis and have specific recommendations, which we are reviewing and will implement over the next 12-18 hours.
  • Time: May 1, 2020, 8:56 p.m.
    Status: Identified
    Update: We are continuing to work with Amazon Web Services tech support, who manages our ElasticSearch cluster, to resolve the problem.
  • Time: May 1, 2020, 6:37 p.m.
    Status: Identified
    Update: We have verified the issue is due to a replication problem between nodes of our Elastic Search cluster. We are working with Amazon Web Services tech support, who manages that system for us, to resolve the problem. In the interim, some clients may see missing content restored, but that may be intermittent, until the underlying issue is resolved.
  • Time: May 1, 2020, 5:20 p.m.
    Status: Identified
    Update: We are continuing to investigate, but have identified a potential cause in our Elastic Search cluster.
  • Time: May 1, 2020, 3:35 p.m.
    Status: Investigating
    Update: We have verified all the missing content is in our database. The problem is in the API layer. We are continuing to investigate.
  • Time: May 1, 2020, 3:07 p.m.
    Status: Investigating
    Update: Some user generated content is not being displayed in galleries, and in the content management dashboard. This is affecting multiple clients. We are investigating.

Updates:

  • Time: April 7, 2020, 3:23 a.m.
    Status: Resolved
    Update: The root cause was isolated, and this incident has been resolved. .
  • Time: April 7, 2020, 3:23 a.m.
    Status: Resolved
    Update: The root cause was isolated, and this incident has been resolved. .
  • Time: April 7, 2020, 1:24 a.m.
    Status: Investigating
    Update: We are still investigating the root cause of this issue. A work-around has been identified for users who are unable to manage or edit their campaigns. Please reach out to support team if you need assistance, until regular functions are restored.
  • Time: April 7, 2020, 1:24 a.m.
    Status: Investigating
    Update: We are still investigating the root cause of this issue. A work-around has been identified for users who are unable to manage or edit their campaigns. Please reach out to support team if you need assistance, until regular functions are restored.
  • Time: April 6, 2020, 10:48 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: April 6, 2020, 10:48 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: April 6, 2020, 7 p.m.
    Status: Investigating
    Update: Some logged in users may have issues accessing some features in the dashboard, including the Campaigns->Manage tab, and Metrics. We are investigating.
  • Time: April 6, 2020, 7 p.m.
    Status: Investigating
    Update: Some logged in users may have issues accessing some features in the dashboard, including the Campaigns->Manage tab, and Metrics. We are investigating.

Updates:

  • Time: Feb. 28, 2020, 4:27 p.m.
    Status: Resolved
    Update: Collection of content from Instagram and Twitter, and all content features impacted by this incident, are operating normally. The full backlog of Twitter content has been processed. The backlog of Instagram content is still being processed, and will complete over the next few hours. [EDITED AT 2:30 PM EST: The full backlog of Instagram content has been processed.]
  • Time: Feb. 28, 2020, 12:02 p.m.
    Status: Monitoring
    Update: All Instagram and Twitter content collected during the outage is in our backlog, and being processed. Other affected content features are working normally. We will continue to update on this issue until the backlog processing has completed.
  • Time: Feb. 28, 2020, 5:43 a.m.
    Status: Monitoring
    Update: Systems are recovering, and backlogged content is being processed. We are continuing to monitor.
  • Time: Feb. 28, 2020, 5:40 a.m.
    Status: Identified
    Update: The time intensive part of the resolution process has completed, and processing of backlogged content and new content is recovering. All content moderation features are operating normally. We are reviewing status of all production systems and will provide a further update tomorrow at 7 AM U.S. eastern time.
  • Time: Feb. 27, 2020, 8:04 p.m.
    Status: Identified
    Update: The process to resolve is continuing normally, but will continue to take more time. We are unable to provide an ETA on resolution at this time, but we will post an update later today.
  • Time: Feb. 27, 2020, 5:12 a.m.
    Status: Identified
    Update: The resolution process is proceeded as expected, and will continue to take more time before completion.
  • Time: Feb. 26, 2020, 8:55 p.m.
    Status: Identified
    Update: New Instagram and Twitter content is being collected and queued up. Once the fix is complete, the backlog of queued content will be processed as usual, and visible within your Content Management dashboard.
  • Time: Feb. 26, 2020, 8:49 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Feb. 26, 2020, 8:01 p.m.
    Status: Identified
    Update: A fix is in process, and will require some time to complete. In the interim, all existing content galleries will continue to display data previously collected or tagged. However the following capabilities will not work until the issue is fully resolved: 1. New content ingestion from Instagram, Twitter, or Direct Upload. 2. Adding tags to content. 3. Updating permission to use / rights management. Content moderation, and adding/updating conversion units is working normally.
  • Time: Feb. 26, 2020, 5:42 p.m.
    Status: Identified
    Update: The issue has been identified and we are working on a fix.
  • Time: Feb. 26, 2020, 4:23 p.m.
    Status: Investigating
    Update: Since 10:35 AM US eastern time, new content ingestion from Instagram and Twitter is not working. Some content moderation features may also not be available. Content API queries are working normally. We are currently investigating this issue.

Updates:

  • Time: Feb. 28, 2020, 4:27 p.m.
    Status: Resolved
    Update: Collection of content from Instagram and Twitter, and all content features impacted by this incident, are operating normally. The full backlog of Twitter content has been processed. The backlog of Instagram content is still being processed, and will complete over the next few hours. [EDITED AT 2:30 PM EST: The full backlog of Instagram content has been processed.]
  • Time: Feb. 28, 2020, 12:02 p.m.
    Status: Monitoring
    Update: All Instagram and Twitter content collected during the outage is in our backlog, and being processed. Other affected content features are working normally. We will continue to update on this issue until the backlog processing has completed.
  • Time: Feb. 28, 2020, 5:43 a.m.
    Status: Monitoring
    Update: Systems are recovering, and backlogged content is being processed. We are continuing to monitor.
  • Time: Feb. 28, 2020, 5:40 a.m.
    Status: Identified
    Update: The time intensive part of the resolution process has completed, and processing of backlogged content and new content is recovering. All content moderation features are operating normally. We are reviewing status of all production systems and will provide a further update tomorrow at 7 AM U.S. eastern time.
  • Time: Feb. 27, 2020, 8:04 p.m.
    Status: Identified
    Update: The process to resolve is continuing normally, but will continue to take more time. We are unable to provide an ETA on resolution at this time, but we will post an update later today.
  • Time: Feb. 27, 2020, 5:12 a.m.
    Status: Identified
    Update: The resolution process is proceeded as expected, and will continue to take more time before completion.
  • Time: Feb. 26, 2020, 8:55 p.m.
    Status: Identified
    Update: New Instagram and Twitter content is being collected and queued up. Once the fix is complete, the backlog of queued content will be processed as usual, and visible within your Content Management dashboard.
  • Time: Feb. 26, 2020, 8:49 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Feb. 26, 2020, 8:01 p.m.
    Status: Identified
    Update: A fix is in process, and will require some time to complete. In the interim, all existing content galleries will continue to display data previously collected or tagged. However the following capabilities will not work until the issue is fully resolved: 1. New content ingestion from Instagram, Twitter, or Direct Upload. 2. Adding tags to content. 3. Updating permission to use / rights management. Content moderation, and adding/updating conversion units is working normally.
  • Time: Feb. 26, 2020, 5:42 p.m.
    Status: Identified
    Update: The issue has been identified and we are working on a fix.
  • Time: Feb. 26, 2020, 4:23 p.m.
    Status: Investigating
    Update: Since 10:35 AM US eastern time, new content ingestion from Instagram and Twitter is not working. Some content moderation features may also not be available. Content API queries are working normally. We are currently investigating this issue.

Updates:

  • Time: Feb. 19, 2020, 7:23 p.m.
    Status: Resolved
    Update: Wyng had an outage from 1:27 PM to 1:41 PM U.S. Eastern Time. All experiences were down during that period, and the management portal was also not available. The root cause has been isolated and we do not expect the issue to recur.

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Frequently Asked Questions - Wyng

Is there a Wyng outage?
The current status of Wyng is: Systems Active
Where can I find the official status page of Wyng?
The official status page for Wyng is here
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