Is there an Wyng outage?

Wyng status: Systems Active

Last checked: 9 minutes ago

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Wyng outages and incidents

Outage and incident data over the last 30 days for Wyng.

There have been 1 outages or incidents for Wyng in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Wyng

Outlogger tracks the status of these components for Xero:

Corporate Website Active
Experiences Active
Content API Active
Profiles API Active
MailChimp Integration Active
Oracle Responsys Integration Active
Salesforce Marketing Cloud Integration Active
Webhook Integration Active
Content Management Active
Experience Management Active
Login Active
Metrics Active
Profiles Management Active
Support Center Active
Instagram Content Stream Active
AWS cloudFront Active
AWS ec2-us-east-1 Active
AWS ec2-us-west-2 Active
AWS elasticache-us-east-1 Active
AWS elasticsearch-us-east-1 Active
AWS elb-us-east-1 Active
AWS kinesis-us-east-1 Active
AWS lambda-us-east-1 Active
AWS rds-us-east-1 Active
AWS route53 Active
AWS s3-us-standard Active
GitHub Active
Keen IO Compute API Active
Keen IO Datasets Active
Keen IO S3 Streaming Active
Keen IO Stream API Active
ObjectRocket Active
Component Status
Corporate Website Active
Experiences Active
Active
Content API Active
Profiles API Active
Active
MailChimp Integration Active
Oracle Responsys Integration Active
Salesforce Marketing Cloud Integration Active
Webhook Integration Active
Active
Content Management Active
Experience Management Active
Login Active
Metrics Active
Profiles Management Active
Support Center Active
Active
Instagram Content Stream Active
Active
AWS cloudFront Active
AWS ec2-us-east-1 Active
AWS ec2-us-west-2 Active
AWS elasticache-us-east-1 Active
AWS elasticsearch-us-east-1 Active
AWS elb-us-east-1 Active
AWS kinesis-us-east-1 Active
AWS lambda-us-east-1 Active
AWS rds-us-east-1 Active
AWS route53 Active
AWS s3-us-standard Active
GitHub Active
Keen IO Compute API Active
Keen IO Datasets Active
Keen IO S3 Streaming Active
Keen IO Stream API Active
ObjectRocket Active

Latest Wyng outages and incidents.

View the latest incidents for Wyng and check for official updates:

Updates:

  • Time: Oct. 15, 2018, 4:30 p.m.
    Status: Resolved
    Update: The platform performance is back to normal.
  • Time: Oct. 15, 2018, 3:52 p.m.
    Status: Investigating
    Update: We are investigating performance issue with loading certain pages within the platform. Live campaigns are not affected.

Updates:

  • Time: Sept. 20, 2018, 7:57 p.m.
    Status: Resolved
    Update: A permanent fix has been deployed earlier today, and so far platform has been working normally. Some improvements will be released in the near future to prevent similar issues from happening again.
  • Time: Sept. 20, 2018, 3:40 p.m.
    Status: Monitoring
    Update: Performance has returned to normal. We are continuing to monitor.
  • Time: Sept. 20, 2018, 3:09 p.m.
    Status: Monitoring
    Update: We are seeing some reports of degraded performance and are working with our data center partner to monitor, and consider further action.
  • Time: Sept. 20, 2018, 2:35 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Sept. 20, 2018, 2:31 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Sept. 20, 2018, 2:12 p.m.
    Status: Investigating
    Update: We have isolated the cause to a performance issue with a database cluster managed by our data center partner. We are continuing to pursue it. Clients may experience trouble logging in, and slow performance when logged in. Campaigns may also load slowly, or in some cases not load at all.
  • Time: Sept. 20, 2018, 1:48 p.m.
    Status: Investigating
    Update: Some users are experiencing slow response when using the Wyng platform. We are investigating.

Updates:

  • Time: Sept. 20, 2018, 7:57 p.m.
    Status: Resolved
    Update: A permanent fix has been deployed earlier today, and so far platform has been working normally. Some improvements will be released in the near future to prevent similar issues from happening again.
  • Time: Sept. 20, 2018, 3:40 p.m.
    Status: Monitoring
    Update: Performance has returned to normal. We are continuing to monitor.
  • Time: Sept. 20, 2018, 3:09 p.m.
    Status: Monitoring
    Update: We are seeing some reports of degraded performance and are working with our data center partner to monitor, and consider further action.
  • Time: Sept. 20, 2018, 2:35 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Sept. 20, 2018, 2:31 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Sept. 20, 2018, 2:12 p.m.
    Status: Investigating
    Update: We have isolated the cause to a performance issue with a database cluster managed by our data center partner. We are continuing to pursue it. Clients may experience trouble logging in, and slow performance when logged in. Campaigns may also load slowly, or in some cases not load at all.
  • Time: Sept. 20, 2018, 1:48 p.m.
    Status: Investigating
    Update: Some users are experiencing slow response when using the Wyng platform. We are investigating.

Updates:

  • Time: Aug. 15, 2018, 8:12 p.m.
    Status: Resolved
    Update: Twitter content ingestion resumed working.
  • Time: Aug. 15, 2018, 8:12 p.m.
    Status: Resolved
    Update: Twitter content ingestion resumed working.
  • Time: Aug. 15, 2018, 6:51 p.m.
    Status: Identified
    Update: Twitter content ingestion is currently not working, and the root cause is identified.
  • Time: Aug. 15, 2018, 6:51 p.m.
    Status: Identified
    Update: Twitter content ingestion is currently not working, and the root cause is identified.

Updates:

  • Time: July 12, 2018, 3:40 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 12, 2018, 3:40 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 12, 2018, 12:40 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: July 12, 2018, 12:40 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: July 11, 2018, 6:39 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: July 11, 2018, 6:39 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: July 11, 2018, 5:38 p.m.
    Status: Investigating
    Update: Some clients are experiencing degraded performance and slow load times for campaign dashboard, content management, and campaigns. We are actively investigating.
  • Time: July 11, 2018, 5:38 p.m.
    Status: Investigating
    Update: Some clients are experiencing degraded performance and slow load times for campaign dashboard, content management, and campaigns. We are actively investigating.

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Frequently Asked Questions - Wyng

Is there a Wyng outage?
The current status of Wyng is: Systems Active
Where can I find the official status page of Wyng?
The official status page for Wyng is here
How can I get notified if Wyng is down or experiencing an outage?
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