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Is there an Granicus System outage?

Granicus System status: Systems Active

Last checked: a minute ago

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Granicus System outages and incidents

Outage and incident data over the last 30 days for Granicus System.

There have been 5 outages or incidents for Granicus System in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Granicus System

Outlogger tracks the status of these components for Xero:

govDelivery Communications Cloud - Stage Active
Targeted Messaging Service (TMS) - Stage Active
Component Status
Active
govDelivery Communications Cloud - Stage Active
Targeted Messaging Service (TMS) - Stage Active

Latest Granicus System outages and incidents.

View the latest incidents for Granicus System and check for official updates:

Updates:

  • Time: March 7, 2024, 10:32 a.m.
    Status: Resolved
    Update: This incident has now been fully resolved. We apologise for any inconvenience caused and thank you for your patience whilst we've worked to resolve this issue.
  • Time: March 5, 2024, 10:35 a.m.
    Status: Monitoring
    Update: A permanent fix has now been applied to fully resolve the issue with delayed emails on govService. Granicus Engineering teams are now monitoring. Due to the volume of emails that require processing, it is likely that some short delays will be seen throughout the course of the day. Our teams will provide further updates once we are satisfied that the permanent fix has fully resolved this issue.
  • Time: March 5, 2024, 9:58 a.m.
    Status: Monitoring
    Update: A permanent fix has now been applied to fully resolve the issue with delayed emails on govService. Granicus Engineering teams are now monitoring. Our teams will provide further updates once we are satisfied that the permanent fix has fully resolved this issue.
  • Time: March 4, 2024, 4:10 p.m.
    Status: Monitoring
    Update: Granicus Engineering teams are monitoring the resolution of this issue following identifying the cause a short time ago with delayed emails in GovService Firmstep. Due to the volume of emails that require processing, it is expected that these shall be processed throughout the course of the day. Our teams will provide further updates until we have the issue fully resolved.
  • Time: March 4, 2024, 11:50 a.m.
    Status: Identified
    Update: Granicus Engineering team have identified the issue causing emails to be delayed. They are now working to resolve this. Due to the volume of emails that require processing, it is expected that these shall be processed throughout the course of the day. Our teams will provide further updates until we have the issue fully resolved.
  • Time: March 4, 2024, 11:27 a.m.
    Status: Investigating
    Update: Granicus Engineering teams are currently investigating an issue with delayed email sending in govService Firmstep. Our teams are working on this issue as a priority and further updates will be provided as soon as possible.

Updates:

  • Time: March 1, 2024, 10:43 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 1, 2024, 6:05 a.m.
    Status: Investigating
    Update: We are continuing to monitor the situation and will provide an update once we have fully resolved the issue.
  • Time: March 1, 2024, 3:57 a.m.
    Status: Investigating
    Update: We believe the issue has been resolved, however, the Granicus Engineering team will continue to monitor the situation until full resolution. Thank you for your continued patience.
  • Time: March 1, 2024, 1:39 a.m.
    Status: Investigating
    Update: Granicus Engineers are currently investigating an intermittent small-scale issue where some public-facing customer sites may be showing a 404 page not found or a 500 server error. Site Admin users may be experiencing routing errors with the legacy user interface (UI) loading instead of the new UI. We will continue to provide updates as more information comes to hand. Thank you, Granicus Support

Updates:

  • Time: March 19, 2024, 5:57 p.m.
    Status: Resolved
    Update: The govAccess Vision teams have completed the scheduled security enhancements. If you encounter any issues or if you have questions, please contact the Granicus Support team through https://support.granicus.com. Thank you.
  • Time: March 7, 2024, 10:45 p.m.
    Status: Monitoring
    Update: Granicus will implement security enhancements in the govAccess Vision environment on Tuesday, March 12, 2024. No downtime is expected for these enhancements. If you encounter any issues or if you have questions, please contact the Granicus Support team through https://support.granicus.com. Thank you.
  • Time: Feb. 15, 2024, 7:17 p.m.
    Status: Monitoring
    Update: Granicus will implement security enhancements in the govAccess Vision environment on Tuesday, February 20, 2024. No downtime is expected for these enhancements. If you encounter any issues or if you have questions, please contact the Granicus Support team through https://support.granicus.com. Thank you.
  • Time: Feb. 6, 2024, 4:04 p.m.
    Status: Monitoring
    Update: Granicus is working to implement security enhancements in the govAccess Vision environment. No downtime is expected for these enhancements. If you encounter any issues or if you have questions, please contact the Granicus Support team through https://support.granicus.com. Thank you.

Updates:

  • Time: March 27, 2024, 10:43 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 9, 2024, 6:50 p.m.
    Status: Identified
    Update: The Analytics Dashboard is now displaying performance data collected by Google Analytics. Granicus Engineers are continuing to work on restoring the ability to export this data from MediaManager. Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.
  • Time: Nov. 15, 2023, 4:07 p.m.
    Status: Identified
    Update: The Reports tab in MediaManager contains reports about the performance of your Granicus content. Data for these reports is gathered by leveraging Google Analytics' data systems and capturing all of the relevant viewership activity. As a result of changes made by Google and how their web analytics data is collected, the Analytics Dashboard is not currently displaying performance data collected after July, 2023. Granicus Engineers are working on this issue as priority with a tentative fix date of Q1 2024. We apologize for any inconvenience caused by this issue. Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Updates:

  • Time: March 27, 2024, 10:43 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 26, 2023, 4:28 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: March 16, 2023, 7:28 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Feb. 8, 2023, 8:39 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Feb. 8, 2023, 7:42 p.m.
    Status: Identified
    Update: Twitter has very recently announced that it will no longer provide free access to its API. Unfortunately, we, along with scores of software and service providers around the globe, were provided very little notice of this change and the impacts it could have on our customers and users. Thus far, further details from Twitter have been very limited, and therefore we are still determining the correct path forward. Given this current state, we do expect disruption to integrations with Twitter across several of our products, as is being experienced by other software companies Our product team is monitoring the situation with Twitter API changes and will update customers as new information becomes available via our support portal at http://support.granicus.com If you have questions about your specific product(s) from Granicus, please visit our Support portal at https://support.granicus.com as we will be posting updates there.

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Frequently Asked Questions - Granicus System

Is there a Granicus System outage?
The current status of Granicus System is: Systems Active
Where can I find the official status page of Granicus System?
The official status page for Granicus System is here
How can I get notified if Granicus System is down or experiencing an outage?
To get notified of any status changes to Granicus System, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Granicus System every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Granicus System do?
A cloud-based platform for digital civic engagement that links 250 million individuals with over 5,500 government entities.

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