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Is there an Granicus System outage?

Granicus System status: Systems Active

Last checked: 6 minutes ago

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Granicus System outages and incidents

Outage and incident data over the last 30 days for Granicus System.

There have been 5 outages or incidents for Granicus System in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Granicus System

Outlogger tracks the status of these components for Xero:

govDelivery Communications Cloud - Stage Active
Component Status
Active
govDelivery Communications Cloud - Stage Active

Latest Granicus System outages and incidents.

View the latest incidents for Granicus System and check for official updates:

Updates:

  • Time: Nov. 5, 2024, 10:56 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 5, 2024, 10:33 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Nov. 5, 2024, 10:33 a.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Nov. 5, 2024, 10:22 a.m.
    Status: Investigating
    Update: Our Engineers are currently investigating this issue and carrying out further checks. We apologise for any inconvenience this is causing and thank you for your patience. Further updates shall be provided shortly.
  • Time: Nov. 5, 2024, 9:52 a.m.
    Status: Investigating
    Update: Our Engineers are currently investigating this issue. We apologise for any inconvenience this is causing and thank you for your patience. Further updates shall be provided shortly.
  • Time: Nov. 5, 2024, 9:22 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Nov. 5, 2024, 9:21 a.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: Nov. 14, 2024, 7:24 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 11, 2024, 8:01 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Nov. 4, 2024, 11:28 p.m.
    Status: Identified
    Update: Granicus Engineering teams have identified a workaround to the issue impacting trimming video that was captured with a Granicus encoder. If you encounter any issues with trimming videos, please contact Technical Support immediately. Our teams will continue to provide updates on this issue until it has been fully resolved. Product: govMeetings MediaManager Thank you, Granicus Customer Support
  • Time: Nov. 4, 2024, 8:34 p.m.
    Status: Investigating
    Update: Some users of MediaManager are experiencing an issue while attempting to trim a video that was captured with their Granicus encoder. This issue is currently being investigated and we will provide updates as soon as we have them. In the meantime, if you have issues with the trimming function, please reach out to Granicus support for assistance. Email: [email protected] Support Portal: https://support.granicus.com/s/contactsupport?language=en_US

Updates:

  • Time: Oct. 29, 2024, 1:27 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 29, 2024, 12:48 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Oct. 29, 2024, 12:33 p.m.
    Status: Investigating
    Update: Our Engineers are currently investigating this issue. We shall continue to provide updates as soon as we can and apologise for any inconvenience being caused.
  • Time: Oct. 29, 2024, 12:09 p.m.
    Status: Investigating
    Update: We are currently investigating this issue. Customers will be experiencing access issues and 504 errors. We shall provide updates as soon as we can and apologise for any inconvenience being caused.

Updates:

  • Time: Oct. 29, 2024, 9:13 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 28, 2024, 3:35 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results. We are currently processing emails that held in the platform. It is expected that the backlog shall be cleared within the next 2 hours. We thank you for your patience whilst we've worked to resolve this issue.
  • Time: Oct. 28, 2024, 3:12 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Oct. 28, 2024, 2:50 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Oct. 28, 2024, 1:21 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Oct. 28, 2024, 11:32 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue and will provide further updates in due course. We apologise for the inconvenience this is causing.
  • Time: Oct. 28, 2024, 10:55 a.m.
    Status: Investigating
    Update: We are currently investigating an issue which is causing email to be delayed (sent and received). We apologise for the inconvenience this is causing.

Updates:

  • Time: Oct. 24, 2024, 12:41 a.m.
    Status: Resolved
    Update: Thank you for your patience as we worked to resolve the issue, the incident has now been resolved.
  • Time: Oct. 23, 2024, 11:08 p.m.
    Status: Identified
    Update: <b>Issue Summary & Impact:</b> We are currently experiencing a disruption in service impacting Transactional SMS features for the govDelivery Communications Cloud application. SMS sending is working as expected but subscribers may see a delay in transactional SMS responses. <b>Product:</b> govDelivery Communications Cloud If you have any questions or would like more information about this issue, please contact Support. Thank you, Granicus Customer Support

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Frequently Asked Questions - Granicus System

Is there a Granicus System outage?
The current status of Granicus System is: Systems Active
Where can I find the official status page of Granicus System?
The official status page for Granicus System is here
How can I get notified if Granicus System is down or experiencing an outage?
To get notified of any status changes to Granicus System, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Granicus System every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Granicus System do?
A cloud-based platform for digital civic engagement that links 250 million individuals with over 5,500 government entities.