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Is there an Granicus System outage?

Granicus System status: Systems Active

Last checked: 5 minutes ago

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Granicus System outages and incidents

Outage and incident data over the last 30 days for Granicus System.

There have been 5 outages or incidents for Granicus System in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Granicus System

Outlogger tracks the status of these components for Xero:

govDelivery Communications Cloud - Stage Active
Component Status
Active
govDelivery Communications Cloud - Stage Active

Latest Granicus System outages and incidents.

View the latest incidents for Granicus System and check for official updates:

Updates:

  • Time: Sept. 25, 2024, 4:38 p.m.
    Status: Resolved
    Update: Granicus Engineering teams have identified and resolved the issue impacting the ability to generate, update, and publish agenda packets. We apologize for any inconvenience this service issue may have caused and thank you for your patience. Product: govMeetings Novus Agenda If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com. Thank you, Granicus Customer Support
  • Time: Sept. 24, 2024, 11:24 p.m.
    Status: Monitoring
    Update: A fix has been implemented for the issue with Novus Agenda that is impacting the ability to generate, update, and publish agendas. Our teams are monitoring the results. Product: govMeetings Novus Agenda Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support
  • Time: Sept. 24, 2024, 9:31 p.m.
    Status: Identified
    Update: A hotfix will be deployed soon for the issue with Novus Agenda that is impacting the ability to generate, update, and publish agenda packets. Product: govMeetings Novus Agenda. Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support
  • Time: Sept. 24, 2024, 5:22 p.m.
    Status: Identified
    Update: Granicus engineering teams have identified the issue with Novus Agenda packet generation and will provide an update once we have implemented a fix. Our teams are working on this issue as priority. Product: govMeetings Novus Agenda Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support
  • Time: Sept. 24, 2024, 5:21 p.m.
    Status: Investigating
    Update: Granicus engineering teams have identified the issue with Novus Agenda packet generation and will provide an update once we have implemented a fix. Our teams are working on this issue as priority. Product: govMeetings Novus Agenda Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support
  • Time: Sept. 24, 2024, 4:12 a.m.
    Status: Investigating
    Update: We are continuing to investigate the issue and will provide an update once we have identified and implemented a fix. Thank you for your continued patience. Granicus Customer Support
  • Time: Sept. 23, 2024, 7:27 p.m.
    Status: Investigating
    Update: Granicus Engineering teams are continuing to investigate an issue with Novus Agenda that is impacting the ability to generate, update, and publish agenda packets. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govMeetings Novus Agenda Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support
  • Time: Sept. 23, 2024, 3:54 p.m.
    Status: Investigating
    Update: Granicus Engineering teams are currently investigating an issue with Novus Agenda that is impacting the ability to generate, update, and publish agendas. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govMeetings Novus Agenda Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

Updates:

  • Time: Sept. 24, 2024, 5:18 p.m.
    Status: Resolved
    Update: Granicus Engineering teams have resolved the issue impacting Host Compliance connectivity. We apologize for any inconvenience this service issue may have caused and thank you for your patience. Product: govService - Host Compliance If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com. Thank you, Granicus Customer Support
  • Time: Sept. 18, 2024, 5:35 p.m.
    Status: Monitoring
    Update: Granicus Engineering teams are currently optimizing the Host Compliance application as a result of the recent connection issues. Whilst our teams are working through this, customers may experience temporary degradation whilst connecting to the Host Compliance application. Additionally, we have paused some background jobs which are our site crawlers. This may result in some temporary delays presenting that data. We apologize for the inconvenience and we thank you for your patience whilst our teams work through this. We will continue to provide updates on this until we have the issue fully resolved. Product: govService Host Compliance Thank you, Granicus Customer Support
  • Time: Sept. 18, 2024, 11:37 a.m.
    Status: Monitoring
    Update: Granicus Engineering teams have resolved the issue affecting some customers whilst connecting to the Host Compliance application. Our teams will continue to monitor the situation. Product: govService Host Compliance Thank you, Granicus Customer Support
  • Time: Sept. 18, 2024, 10:49 a.m.
    Status: Investigating
    Update: Granicus Engineering teams have noticed an issue that is affecting some customers when they access certain sections of the application. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govService Host Compliance Thank you, Granicus Customer Support
  • Time: Sept. 17, 2024, 6:56 p.m.
    Status: Monitoring
    Update: Granicus Engineering teams have resolved the issue affecting some customers whilst connecting to the Host Compliance application. Our teams will continue to monitor the situation. Product: govService Host Compliance Thank you, Granicus Customer Support
  • Time: Sept. 17, 2024, 6:12 p.m.
    Status: Investigating
    Update: Granicus Engineering teams are currently investigating an issue affecting some customers connecting to the Host Compliance application. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govService - Host Compliance Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

Updates:

  • Time: Sept. 17, 2024, 8:36 a.m.
    Status: Resolved
    Update: This incident has now been resolved. Customers will see a slight delay in emails being processed. However, this backlog will clear in the coming hours. We apologise for any inconvenience this has caused.
  • Time: Sept. 17, 2024, 8:21 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Sept. 17, 2024, 8:06 a.m.
    Status: Investigating
    Update: We are currently investigating an issue related to Integrations failing on the Platform. Further updates shall be provided in due course.

Updates:

  • Time: Sept. 16, 2024, 10:38 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 16, 2024, 7:25 p.m.
    Status: Monitoring
    Update: We have identified the cause of the issue, applied changes to our production environment and our monitoring progress.
  • Time: Sept. 16, 2024, 5:55 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Sept. 16, 2024, 4:52 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Sept. 16, 2024, 3:25 p.m.
    Status: Investigating
    Update: Customers may be experiencing issues uploading / accessing videos. Recording meetings is not impacted.

Updates:

  • Time: Sept. 13, 2024, 2:45 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 13, 2024, 11:34 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Sept. 13, 2024, 10:20 a.m.
    Status: Identified
    Update: We have identified the cause and are currently applying a fix. A further update shall be posted in due course.
  • Time: Sept. 13, 2024, 10:10 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Sept. 13, 2024, 8:49 a.m.
    Status: Investigating
    Update: We are currently aware of and investigating an issue where Escalation Integrations are failing for some customers with an error "NoStageError". Updates will continue to be posted in due course.

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Frequently Asked Questions - Granicus System

Is there a Granicus System outage?
The current status of Granicus System is: Systems Active
Where can I find the official status page of Granicus System?
The official status page for Granicus System is here
How can I get notified if Granicus System is down or experiencing an outage?
To get notified of any status changes to Granicus System, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Granicus System every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Granicus System do?
A cloud-based platform for digital civic engagement that links 250 million individuals with over 5,500 government entities.

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