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Is there an Orderful outage?

Orderful status: Systems Active

Last checked: a minute ago

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Orderful outages and incidents

Outage and incident data over the last 30 days for Orderful.

There have been 0 outages or incidents for Orderful in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Orderful

Outlogger tracks the status of these components for Xero:

API Active
Mailjet Email Content Active
Trading Partner Delivery Services Active
Rules Engine Active
Transaction Validation Active
UI Active
Component Status
API Active
Mailjet Email Content Active
Active
Trading Partner Delivery Services Active
Active
Rules Engine Active
Transaction Validation Active
UI Active

Latest Orderful outages and incidents.

View the latest incidents for Orderful and check for official updates:

Updates:

  • Time: April 22, 2024, 5:43 p.m.
    Status: Resolved
    Update: Issue has been resolved
  • Time: April 22, 2024, 5:01 p.m.
    Status: Monitoring
    Update: The issue has been resolved. We will continue to monitor
  • Time: April 22, 2024, 3:50 p.m.
    Status: Identified
    Update: Transaction processing has been degraded. We have investigated and found the cause. A fix is being implemented.
  • Time: April 22, 2024, 3:50 p.m.
    Status: Identified
    Update: Transaction processing has been degraded. We have investigated and found the cause. A fix is being implemented.

Updates:

  • Time: April 19, 2024, 7:55 p.m.
    Status: Resolved
    Update: Manual reprocessing is complete.
  • Time: April 19, 2024, 7:36 p.m.
    Status: Monitoring
    Update: The fix was implemented and resolved issue within 30 seconds. The majority of transactions were unaffected as they were resolved within the standard retry policy. Approximately 10% of transactions failed and are being manually reprocessed.
  • Time: April 19, 2024, 7:28 p.m.
    Status: Investigating
    Update: Transaction processing has been degraded. We have investigated and found the cause. A fix is being implemented

Updates:

  • Time: April 19, 2024, 7:55 p.m.
    Status: Resolved
    Update: Manual reprocessing is complete.
  • Time: April 19, 2024, 7:36 p.m.
    Status: Monitoring
    Update: The fix was implemented and resolved issue within 30 seconds. The majority of transactions were unaffected as they were resolved within the standard retry policy. Approximately 10% of transactions failed and are being manually reprocessed.
  • Time: April 19, 2024, 7:28 p.m.
    Status: Investigating
    Update: Transaction processing has been degraded. We have investigated and found the cause. A fix is being implemented

Updates:

  • Time: April 3, 2024, 3:28 a.m.
    Status: Resolved
    Update: Stability has been fully restored and observed for almost 30 minutes. This issue is marked as resolved.
  • Time: April 3, 2024, 3:28 a.m.
    Status: Resolved
    Update: Stability has been fully restored and observed for almost 30 minutes. This issue is marked as resolved.
  • Time: April 3, 2024, 2:47 a.m.
    Status: Monitoring
    Update: Transaction are 99% caught up to real-time, estimated to be complete within the next 10 minutes. Next update will be confirmed resolution after a period of sustained real-time delivery.
  • Time: April 3, 2024, 2:47 a.m.
    Status: Monitoring
    Update: Transaction are 99% caught up to real-time, estimated to be complete within the next 10 minutes. Next update will be confirmed resolution after a period of sustained real-time delivery.
  • Time: April 3, 2024, 1:40 a.m.
    Status: Monitoring
    Update: The issue has not gotten worse, we continue to monitor. Catching up is stymied by retry attempts adding more noise but the overall trend is downwards.
  • Time: April 3, 2024, 1:40 a.m.
    Status: Monitoring
    Update: The issue has not gotten worse, we continue to monitor. Catching up is stymied by retry attempts adding more noise but the overall trend is downwards.
  • Time: April 3, 2024, 1:01 a.m.
    Status: Monitoring
    Update: The solution has been implemented and the transaction delays have stopped increasing and are starting to decreased on delayed transactions as the backlog catches up. We will update in 30 minutes with the progress.
  • Time: April 3, 2024, 1:01 a.m.
    Status: Monitoring
    Update: The solution has been implemented and the transaction delays have stopped increasing and are starting to decreased on delayed transactions as the backlog catches up. We will update in 30 minutes with the progress.
  • Time: April 3, 2024, 12:33 a.m.
    Status: Identified
    Update: The issue has been identified and affects trading partner utilizing our legacy connection methods. We are reaching out to deal with our partners to find a resolution. For now transactions are processing successfully with an up to 45 minute delay.
  • Time: April 3, 2024, 12:33 a.m.
    Status: Identified
    Update: The issue has been identified and affects trading partner utilizing our legacy connection methods. We are reaching out to deal with our partners to find a resolution. For now transactions are processing successfully with an up to 45 minute delay.

Updates:

  • Time: March 1, 2024, 2:10 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 29, 2024, 11:34 p.m.
    Status: Monitoring
    Update: All services are back to normal. We're continuing to monitor out of diligence.
  • Time: Feb. 29, 2024, 11:19 p.m.
    Status: Monitoring
    Update: A resolution is in place and approximately 75% of the backlog has been processed. We are continuing to monitor closely.
  • Time: Feb. 29, 2024, 11:02 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Feb. 29, 2024, 11:02 p.m.
    Status: Identified
    Update: The issue has been identified. It is limited to relationships done with trading partners using our legacy AS2 and FTP communication channels. It is resulting in delayed delivery to certain trading partners.

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Frequently Asked Questions - Orderful

Is there a Orderful outage?
The current status of Orderful is: Systems Active
Where can I find the official status page of Orderful?
The official status page for Orderful is here
How can I get notified if Orderful is down or experiencing an outage?
To get notified of any status changes to Orderful, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Orderful every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Orderful do?
This service allows users to efficiently manage and resolve EDI trading partner relationships and transactions in real-time.

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