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Is there an Orderful outage?

Orderful status: Systems Active

Last checked: 2 minutes ago

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Orderful outages and incidents

Outage and incident data over the last 30 days for Orderful.

There have been 0 outages or incidents for Orderful in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Orderful

Outlogger tracks the status of these components for Xero:

API Active
Mailjet Email Content Active
Trading Partner Delivery Services Active
Rules Engine Active
Transaction Validation Active
UI Active
Component Status
API Active
Mailjet Email Content Active
Active
Trading Partner Delivery Services Active
Active
Rules Engine Active
Transaction Validation Active
UI Active

Latest Orderful outages and incidents.

View the latest incidents for Orderful and check for official updates:

Updates:

  • Time: June 27, 2022, 11:33 p.m.
    Status: Resolved
    Update: Transaction delivery failed for a subset of customers during this time frame. The incident lasted about 15 minutes starting from 3:13 PM to 3:28 PM (pacific time). All failed transactions have been re-processed and successfully delivered. The incident is now resolved and service is back to a healthy state. Please email [email protected] for any further questions.

Updates:

  • Time: June 5, 2022, 4:33 a.m.
    Status: Resolved
    Update: Maintenance Complete.
  • Time: June 5, 2022, 4:18 a.m.
    Status: Monitoring
    Update: Maintenance completed ahead of schedule. Service resumed. Monitoring in progress
  • Time: June 5, 2022, 4:01 a.m.
    Status: Identified
    Update: Maintenance in ahead of schedule. Some services resuming. Finishing validations. Next update in 30 minutes.
  • Time: June 5, 2022, 3:36 a.m.
    Status: Identified
    Update: Maintenance in complete. Running validations. Next update in 30 minutes.
  • Time: June 5, 2022, 3:01 a.m.
    Status: Identified
    Update: Maintenance on schedule. Next update in 30 minutes.
  • Time: June 5, 2022, 2:31 a.m.
    Status: Identified
    Update: Maintenance on schedule. Next update in 30 minutes.
  • Time: June 5, 2022, 2 a.m.
    Status: Identified
    Update: Transaction processing is currently offline as we are performing scheduled maintenance. Error messages may be received. Some functions are queuing and will resume operation when everything is online (e.g. AS2 incoming to Orderful platform). Read more here: https://orderful.zendesk.com/hc/en-us/articles/5821947590679

Updates:

  • Time: June 5, 2022, 4:33 a.m.
    Status: Resolved
    Update: Maintenance Complete.
  • Time: June 5, 2022, 4:18 a.m.
    Status: Monitoring
    Update: Maintenance completed ahead of schedule. Service resumed. Monitoring in progress
  • Time: June 5, 2022, 4:01 a.m.
    Status: Identified
    Update: Maintenance in ahead of schedule. Some services resuming. Finishing validations. Next update in 30 minutes.
  • Time: June 5, 2022, 3:36 a.m.
    Status: Identified
    Update: Maintenance in complete. Running validations. Next update in 30 minutes.
  • Time: June 5, 2022, 3:01 a.m.
    Status: Identified
    Update: Maintenance on schedule. Next update in 30 minutes.
  • Time: June 5, 2022, 2:31 a.m.
    Status: Identified
    Update: Maintenance on schedule. Next update in 30 minutes.
  • Time: June 5, 2022, 2 a.m.
    Status: Identified
    Update: Transaction processing is currently offline as we are performing scheduled maintenance. Error messages may be received. Some functions are queuing and will resume operation when everything is online (e.g. AS2 incoming to Orderful platform). Read more here: https://orderful.zendesk.com/hc/en-us/articles/5821947590679

Updates:

  • Time: June 2, 2022, 8:39 p.m.
    Status: Resolved
    Update: The issue has been resolved. All processing has caught up.
  • Time: June 2, 2022, 8:39 p.m.
    Status: Resolved
    Update: The issue has been resolved. All processing has caught up.
  • Time: June 2, 2022, 8:32 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: June 2, 2022, 8:32 p.m.
    Status: Identified
    Update: The issue has been identified and a resolution is in place. Processing is confirmed to be improved and delay queue is resolving. Monitoring
  • Time: June 2, 2022, 8:32 p.m.
    Status: Identified
    Update: The issue has been identified and a resolution is in place. Processing is confirmed to be improved and delay queue is resolving. Monitoring
  • Time: June 2, 2022, 7:11 p.m.
    Status: Investigating
    Update: A subset of AS2 connections are experiencing degraded services resulting in delayed transmission
  • Time: June 2, 2022, 7:11 p.m.
    Status: Investigating
    Update: A subset of AS2 connections are experiencing degraded services resulting in delayed transmission

Updates:

  • Time: May 4, 2022, 9:01 p.m.
    Status: Resolved
    Update: At 1700 EST, Transaction delivery is no longer delayed. RCA: At the beginning of the transaction delivery delay, there was an influx of transmissions to our legacy communications server. This caused a slight delay in transaction delivery. Resolution actions: Orderful is in the process of upgrading our platform to migrate away from our legacy communications server. Doing so will allow higher throughput and more efficient scalability.
  • Time: May 4, 2022, 8:51 p.m.
    Status: Monitoring
    Update: At around 1600 EST, Orderful recognized that transaction delivery for Legacy As2 and FTP communication channels was delayed. As of this writing, transaction delay is minimal, but we are monitoring the progress of recovery and will provide updates as we have them.

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Frequently Asked Questions - Orderful

Is there a Orderful outage?
The current status of Orderful is: Systems Active
Where can I find the official status page of Orderful?
The official status page for Orderful is here
How can I get notified if Orderful is down or experiencing an outage?
To get notified of any status changes to Orderful, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Orderful every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Orderful do?
This service allows users to efficiently manage and resolve EDI trading partner relationships and transactions in real-time.

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