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Is there an Orderful outage?

Orderful status: Systems Active

Last checked: 7 minutes ago

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Orderful outages and incidents

Outage and incident data over the last 30 days for Orderful.

There have been 0 outages or incidents for Orderful in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Orderful

Outlogger tracks the status of these components for Xero:

API Active
Mailjet Email Content Active
Trading Partner Delivery Services Active
Rules Engine Active
Transaction Validation Active
UI Active
Component Status
API Active
Mailjet Email Content Active
Active
Trading Partner Delivery Services Active
Active
Rules Engine Active
Transaction Validation Active
UI Active

Latest Orderful outages and incidents.

View the latest incidents for Orderful and check for official updates:

Updates:

  • Time: Nov. 16, 2021, 12:04 a.m.
    Status: Resolved
    Update: The vendor has confirmed resolution and the incident is now resolved. Transactions are flowing through the platform without any errors. Please email [email protected] if you are experiencing failures or have any questions.
  • Time: Nov. 16, 2021, 12:02 a.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Nov. 15, 2021, 9:52 p.m.
    Status: Identified
    Update: One of the third-party vendors (Loren Data) is experiencing an outage which is resulting in failed transactions for a subset of customers using EC VAN connection in the Orderful platform. Orderful team is working closely with the vendor to resolve the issue and we'll keep the status page updated during the incident.
  • Time: Nov. 15, 2021, 9:51 p.m.
    Status: Investigating
    Update: One of the third-party vendors (Loren Data) is experiencing an outage which is resulting in failed transactions for a subset of customers using EC VAN connection in the Orderful platform. Orderful team is working closely with the vendor to resolve the issue and we'll keep the status page updated during the incident.

Updates:

  • Time: Sept. 1, 2021, 1:14 a.m.
    Status: Resolved
    Update: The incident is now resolved and all our services are fully operational. Please reach out to [email protected] if you are still experiencing degraded service.
  • Time: Aug. 31, 2021, 11:27 p.m.
    Status: Monitoring
    Update: Update: AWS has confirmed incident resolution. We are seeing improvements in connectivity and all our services have been restored to a healthy state. We are amid reprocessing failed transactions at the moment. We'll send a final resolution update once all the failed transaction have been re-processed
  • Time: Aug. 31, 2021, 8:11 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Aug. 31, 2021, 7:43 p.m.
    Status: Identified
    Update: We are continuing to work with vendor on fixing the issue.
  • Time: Aug. 31, 2021, 6:58 p.m.
    Status: Identified
    Update: Identified: Beginning at approximately 11:25 am, pst the Orderful platform began experiencing connectivity issues due to an outage with Amazon Web Services. We are actively monitoring and will provide updates every 30 minutes. AWS status page can also be viewed here: https://status.aws.amazon.com/

Updates:

  • Time: Sept. 1, 2021, 1:14 a.m.
    Status: Resolved
    Update: The incident is now resolved and all our services are fully operational. Please reach out to [email protected] if you are still experiencing degraded service.
  • Time: Aug. 31, 2021, 11:27 p.m.
    Status: Monitoring
    Update: Update: AWS has confirmed incident resolution. We are seeing improvements in connectivity and all our services have been restored to a healthy state. We are amid reprocessing failed transactions at the moment. We'll send a final resolution update once all the failed transaction have been re-processed
  • Time: Aug. 31, 2021, 8:11 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Aug. 31, 2021, 7:43 p.m.
    Status: Identified
    Update: We are continuing to work with vendor on fixing the issue.
  • Time: Aug. 31, 2021, 6:58 p.m.
    Status: Identified
    Update: Identified: Beginning at approximately 11:25 am, pst the Orderful platform began experiencing connectivity issues due to an outage with Amazon Web Services. We are actively monitoring and will provide updates every 30 minutes. AWS status page can also be viewed here: https://status.aws.amazon.com/

Updates:

  • Time: June 24, 2021, 5:16 p.m.
    Status: Resolved
    Update: The issue has been resolved. All failed transactions have been reprocessed. Please contact [email protected] if you are still facing any issues or if you have any questions.
  • Time: June 24, 2021, 5:16 p.m.
    Status: Resolved
    Update: The issue has been resolved. All failed transactions have been reprocessed. Please contact [email protected] if you are still facing any issues or if you have any questions.
  • Time: June 24, 2021, 3:43 p.m.
    Status: Investigating
    Update: Root cause found and fixed. New transactions are processing correctly. We are now beginning to reprocess failed transactions
  • Time: June 24, 2021, 3:42 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: June 24, 2021, 3:42 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: June 24, 2021, 3:42 p.m.
    Status: Investigating
    Update: We are experiencing an issue across all transactions involving failed deliveries

Updates:

  • Time: April 20, 2021, 11:19 p.m.
    Status: Resolved
    Update: The system has been stable for over two hours. Closing as resolved.
  • Time: April 20, 2021, 8:46 p.m.
    Status: Monitoring
    Update: Service from Auth0 has been restored and stable for an hour, hopeful restoration in permanent. We will continue to monitor it before resolving the issue. Marking service as operational for the time being.
  • Time: April 20, 2021, 8:11 p.m.
    Status: Identified
    Update: Service has been restored with degredated performance
  • Time: April 20, 2021, 6:25 p.m.
    Status: Identified
    Update: Issue has become worse. Partner service is aware and treating it as an "all hands on deck" issue. Will continue to monitor.
  • Time: April 20, 2021, 5:03 p.m.
    Status: Identified
    Update: Errors have stopped, logins rename slow. Downgrading to degredation.
  • Time: April 20, 2021, 4:58 p.m.
    Status: Identified
    Update: The issue has been identified with a partner service. We are working with them to resolve the issue.
  • Time: April 20, 2021, 4:57 p.m.
    Status: Investigating
    Update: We are seeing partial errors with our UI authentication service. It is preventing some users from logging into the UI and others are seeing slow log in times. Transaction Processing and API integrations in general are unaffected,

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Frequently Asked Questions - Orderful

Is there a Orderful outage?
The current status of Orderful is: Systems Active
Where can I find the official status page of Orderful?
The official status page for Orderful is here
How can I get notified if Orderful is down or experiencing an outage?
To get notified of any status changes to Orderful, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Orderful every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Orderful do?
This service allows users to efficiently manage and resolve EDI trading partner relationships and transactions in real-time.