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Is there an OTOY outage?

OTOY status: Systems Active

Last checked: 9 minutes ago

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OTOY outages and incidents

Outage and incident data over the last 30 days for OTOY.

There have been 0 outages or incidents for OTOY in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for OTOY

Outlogger tracks the status of these components for Xero:

OctaneRender Cloud Active
OTOY Account System Active
Websites Active
OctaneLive API Active
OctaneLive Gateway Active
au-sydney-1 Active
ie-dublin-1 Active
jp-tokyo-1 Active
sg-singapore-1 Active
us-ashburn-1 Active
us-losangeles-1 Active
us-portland-1 Active
us-sanjose-1 Active
Component Status
OctaneRender Cloud Active
OTOY Account System Active
Websites Active
Active
OctaneLive API Active
OctaneLive Gateway Active
Active
au-sydney-1 Active
ie-dublin-1 Active
jp-tokyo-1 Active
sg-singapore-1 Active
us-ashburn-1 Active
us-losangeles-1 Active
us-portland-1 Active
us-sanjose-1 Active

Latest OTOY outages and incidents.

View the latest incidents for OTOY and check for official updates:

Updates:

  • Time: Aug. 30, 2024, 1:34 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 30, 2024, 1:34 a.m.
    Status: Investigating
    Update: The issue has been identified and resolved.
  • Time: Aug. 29, 2024, 9:15 p.m.
    Status: Investigating
    Update: We are currently experiencing issues with email delivery and are investigating the cause. Emails such as ORC and RNDR status updates, account information or password resets may not be sent at present.

Updates:

  • Time: June 6, 2023, 4:38 a.m.
    Status: Resolved
    Update: We have not identified any AliPay payment issues encountered after we re-enabled AliPay payment processing. If you encounter any payment issues, please contact our support team at [email protected]
  • Time: June 6, 2023, 2:14 a.m.
    Status: Monitoring
    Update: We have confirmed with our payment provider that the issue on their end has been resolved, and have re-enabled AliPay payment processing. We are continuing to monitor AliPay payments, and we recommend that you report any further issues using AliPay to our support team at [email protected]
  • Time: June 1, 2023, 7:59 a.m.
    Status: Identified
    Update: We have confirmed that there is an ongoing API outage with our payment processor, it is not yet known when this issue will be resolved on their end.
  • Time: June 1, 2023, 7:34 a.m.
    Status: Investigating
    Update: We are currently investigating an issue with AliPay payment processing, and have temporarily disabled this payment method. At this time we believe this issue to be on our Payment Providers end, we will update this page as soon as we have further information.

Updates:

  • Time: Sept. 20, 2022, 10:44 a.m.
    Status: Resolved
    Update: Monitoring has confirmed that the mitigation measures have been effective, and all requests are now succeeding. We will continue to monitor for any further issues, however if you continue to experience issues please contact us at [email protected]
  • Time: Sept. 20, 2022, 10:06 a.m.
    Status: Monitoring
    Update: We have identified a performance issue related to our primary licensing database and have implemented mitigation steps to resolve the issue. We are continuing to monitor for any further issues.
  • Time: Sept. 20, 2022, 9:54 a.m.
    Status: Identified
    Update: There has been a significant increase in the number of failed requests, however at this time roughly 80% of requests are still being processed successfully. We are continuing to investigate.
  • Time: Sept. 20, 2022, 9:47 a.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: Sept. 8, 2022, 3:18 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 8, 2022, 2:47 a.m.
    Status: Monitoring
    Update: We have received no further reports of DNS issues in the last 30 minutes, however we are continuing to monitor our support tickets for further instances of this issue.
  • Time: Sept. 8, 2022, 1:59 a.m.
    Status: Monitoring
    Update: A recent change to our DNS records has resulted in an increase of DNS resolution issues for the octanerender.com domain, you may need to flush your DNS cache to clear the invalid records. (On Windows: "ipconfig /flushdns") Alternatively, you may need to update your DNS server to `1.1.1.1` if your DNS provider has continued to cache the stale DNS records past the configured TTL.

Updates:

  • Time: Sept. 1, 2022, 8:26 p.m.
    Status: Resolved
    Update: This incident has been resolved. If you are still experiencing issues with OctaneRender activation, please clear your DNS cache and try again. If issues persist, please contact [email protected]
  • Time: Sept. 1, 2022, 8:10 p.m.
    Status: Monitoring
    Update: We have identified no further issues at this time.
  • Time: Sept. 1, 2022, 7:45 p.m.
    Status: Monitoring
    Update: We have resolved the issue with the load-balancer, and are continuing to monitor for any further issues. If you are still experiencing issues with OctaneRender activation, please clear your DNS cache and try again. If issues persist, please contact [email protected]
  • Time: Sept. 1, 2022, 7:25 p.m.
    Status: Identified
    Update: An issue with the load-balancer for octanerender.com has been identified and we have taken steps to mitigate the impact. Please note that some macOS builds of OctaneRender may continue to be unavailable while we troubleshoot this issue. If you are still experiencing issues with OctaneRender activation, please clear your DNS cache and try again.

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Frequently Asked Questions - OTOY

Is there a OTOY outage?
The current status of OTOY is: Systems Active
Where can I find the official status page of OTOY?
The official status page for OTOY is here
How can I get notified if OTOY is down or experiencing an outage?
To get notified of any status changes to OTOY, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of OTOY every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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