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Is there an Parachute Health outage?

Parachute Health status: Systems Active

Last checked: 6 minutes ago

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Parachute Health outages and incidents

Outage and incident data over the last 30 days for Parachute Health.

There have been 0 outages or incidents for Parachute Health in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Parachute Health

Outlogger tracks the status of these components for Xero:

Platform Active
Component Status
Platform Active

Latest Parachute Health outages and incidents.

View the latest incidents for Parachute Health and check for official updates:

Updates:

  • Time: Aug. 30, 2024, 10:47 p.m.
    Status: Resolved
    Update: The system has recovered from this outage, and all attempted outbound faxes will be resent.
  • Time: Aug. 30, 2024, 6:09 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Aug. 30, 2024, 6:09 p.m.
    Status: Identified
    Update: Due to an unexpected outage with a third-party platform, our system is currently experiencing intermittent delays in sending and receiving faxed documentation.

Updates:

  • Time: Aug. 2, 2024, 7:30 p.m.
    Status: Resolved
    Update: Customers reported intermittent connectivity to the website. Issue was identified to be a missing database index which caused request queueing on the application servers. Index was added and platform stabilized.

Updates:

  • Time: July 1, 2023, 5:23 p.m.
    Status: Resolved
    Update: We have addressed the root cause of this incident and are seeing delivery rates to Verizon in line with normal rates and other carriers. We have resent SMS signature requests for outstanding orders to clinicians who may not have received them during this incident. Service levels have returned to normal across the Parachute platform, and we are actively monitoring. Please reach out to [email protected] if you have any questions.
  • Time: July 1, 2023, 5:23 p.m.
    Status: Resolved
    Update: We have addressed the root cause of this incident and are seeing delivery rates to Verizon in line with normal rates and other carriers. We have resent SMS signature requests for outstanding orders to clinicians who may not have received them during this incident. Service levels have returned to normal across the Parachute platform, and we are actively monitoring. Please reach out to [email protected] if you have any questions.
  • Time: June 30, 2023, 10:04 p.m.
    Status: Investigating
    Update: We are experiencing a high rate of SMS delivery failure to Verizon customers. We are in the process of investigating the root cause of the issue, as well as alternative mechanisms for sending SMS messages to Verizon customers. If you need to reach clinicians digitally in our platform, we recommend using alternative signature request methods where possible.
  • Time: June 30, 2023, 10:04 p.m.
    Status: Investigating
    Update: We are experiencing a high rate of SMS delivery failure to Verizon customers. We are in the process of investigating the root cause of the issue, as well as alternative mechanisms for sending SMS messages to Verizon customers. If you need to reach clinicians digitally in our platform, we recommend using alternative signature request methods where possible.

Updates:

  • Time: Jan. 27, 2022, 7:55 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 27, 2022, 7:50 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Jan. 27, 2022, 5:57 p.m.
    Status: Identified
    Update: Some customers are experiencing slowness and intermittent error messages across the application. Our developers are aware of the problem and are working on it urgently.

Updates:

  • Time: Jan. 27, 2022, 7:55 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 27, 2022, 7:50 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Jan. 27, 2022, 5:57 p.m.
    Status: Identified
    Update: Some customers are experiencing slowness and intermittent error messages across the application. Our developers are aware of the problem and are working on it urgently.

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Frequently Asked Questions - Parachute Health

Is there a Parachute Health outage?
The current status of Parachute Health is: Systems Active
Where can I find the official status page of Parachute Health?
The official status page for Parachute Health is here
How can I get notified if Parachute Health is down or experiencing an outage?
To get notified of any status changes to Parachute Health, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Parachute Health every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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