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Is there an Patientco outage?

Patientco status: Systems Active

Last checked: 4 minutes ago

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Patientco outages and incidents

Outage and incident data over the last 30 days for Patientco.

There have been 2 outages or incidents for Patientco in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Patientco

Outlogger tracks the status of these components for Xero:

Automated Phone System (IVR) Active
Integrated Payments Active
Patient Wallet Active
Provider Portal Active
Integrated Credit Card Processing Active
Integrated eCheck Processing Active
Integrated EMV Hardware Payments Active
Credit Card Processing Active
eCheck Processing Active
EMV Hardware Active
Component Status
Automated Phone System (IVR) Active
Integrated Payments Active
Patient Wallet Active
Provider Portal Active
Active
Integrated Credit Card Processing Active
Integrated eCheck Processing Active
Integrated EMV Hardware Payments Active
Active
Credit Card Processing Active
eCheck Processing Active
EMV Hardware Active

Latest Patientco outages and incidents.

View the latest incidents for Patientco and check for official updates:

Updates:

  • Time: Nov. 6, 2024, 8:01 p.m.
    Status: Resolved
    Update: Our upstream vendor has corrected the issue that was causing some Pax terminals to lose connectivity. Devices are functioning as intended. If your device is still showing offline, please restart it.
  • Time: Nov. 6, 2024, 4:37 p.m.
    Status: Investigating
    Update: We are investigating reports of issues with one of our Third Party vendors which could impact payment processing on Pax devices for some locations. We have not identified any payment failures at this time but are actively working to mitigate any potential issues and will provide an update once it becomes available.
  • Time: Nov. 6, 2024, 4:36 p.m.
    Status: Investigating
    Update: We are investigating reports of issues with one of our Third Party vendors which could impact payment processing on Pax devices for some locations. We have not identified any payment failures at this time but are actively working to mitigate any potential issues and will provide an update once it becomes available.
  • Time: Nov. 6, 2024, 4:33 p.m.
    Status: Investigating
    Update: We are investigating an issue with our Pax terminals. Payments are processing but Pax devices themselves might intermittently go offline unexpectedly. Payments and Ingenico Lane and Telium devices are not impacted.
  • Time: Nov. 6, 2024, 3:42 p.m.
    Status: Investigating
    Update: We are seeing an issue with a downstream vendor that is causing issues with payments taken on Pax devices. Pax devices might also show "Disconnected" error message intermittently. Payment on Lane and Telium devices do not seem to be impacted. PatientWallet and Web Entry payments are not impacted.
  • Time: Nov. 6, 2024, 3:33 p.m.
    Status: Investigating
    Update: We are seeing an issue with a downstream vendor that is causing issues with payments taken on Pax devices. Payment on Lane and Telium devices do not seem to be impacted. PatientWallet and Web Entry payments are not impacted.
  • Time: Nov. 6, 2024, 3:22 p.m.
    Status: Investigating
    Update: We are aware of intermittent issues with credit card terminal payments declining. PatientWallet and Web Entry payments are not impacted.

Updates:

  • Time: Oct. 22, 2024, 10:21 p.m.
    Status: Resolved
    Update: We have resolved this issue with eCheck payments. All payments are processing normally.
  • Time: Oct. 22, 2024, 8:20 p.m.
    Status: Identified
    Update: We are seeing an increase in declined eCheck payments and are working to resolve the issue.
  • Time: Oct. 22, 2024, 5:28 p.m.
    Status: Monitoring
    Update: We have worked with our vendor to identify what was causing the error and have taken steps to mitigate the error. We are now seeing eCheck transactions process normally.
  • Time: Oct. 22, 2024, 4:55 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with our upstream vendor that is causing an increase in declined eCheck payments. Declined payments will show an E8728 error message. Credit Card payments are not impacted.
  • Time: Oct. 22, 2024, 4:05 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with our upstream vendor that is causing an increase in declined eCheck payments. Declined payments will show an E8728 error message. Credit Card payments are not impacted.
  • Time: Oct. 22, 2024, 3:41 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with our upstream vendor that is causing an increase in declined eCheck payments. Declined payments will show an E8728 error message. Credit Card payments are not impacted.

Updates:

  • Time: Sept. 27, 2024, 2:55 a.m.
    Status: Resolved
    Update: Our upstream vendor has confirmed they have mitigated the issue leading to increased declines. We can confirm payments are processing as expected.
  • Time: Sept. 27, 2024, 2:51 a.m.
    Status: Investigating
    Update: We are investigating an issue with an upstream vendor that is leading to an increase in declined payments. At this time, it appears to only be impacting terminal payments. We will provide additional updates as they become available.

Updates:

  • Time: Sept. 12, 2024, 10:03 p.m.
    Status: Resolved
    Update: This is a Waystar Proactive Alert to notify you of a resolution to an outage that may impact your account. Reason for Notice: Maintenance has been completed. All transactions should process as expected. Action Required by Client: None. We apologize for any inconvenience this has caused in your daily workflow. If you have additional questions please open a case in Waystar's Support and Training Center.
  • Time: Sept. 12, 2024, 9:48 p.m.
    Status: Identified
    Update: This is a Waystar Proactive Alert to notify you of an outage or Waystar defect that may impact your account. Reason for Notice: Waystar is doing proactive maintenance that will prevent some Payment transactions from processing. This specific incident is primarily impacting clients that are using using HL7 messages. Action Taken by Waystar: This outage due to maintenance should last approximately 20 to 30 minutes. We will notify you when the system is back up and running normally. Action Required by Client: None at this time. We apologize for any inconvenience this has caused in your daily workflow. You may follow this page for updates. If you have additional questions please open a case in Waystar's Support and Training Center.

Updates:

  • Time: Aug. 30, 2024, 1:30 p.m.
    Status: Resolved
    Update: We identified the cause of the slow navigation and loading screens appearing. We have mitigated the issue.
  • Time: Aug. 30, 2024, 1:10 p.m.
    Status: Monitoring
    Update: We identified the cause of the slow navigation and loading screens appearing. We have mitigated the issue, and will continue to monitor. There may be residual slowness, but this should clear shortly.
  • Time: Aug. 30, 2024, 1:04 p.m.
    Status: Investigating
    Update: We are aware that some users might see the "Loading" Screen appear for longer than anticipated or slowness while navigating. We are working to fix this issue.

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Frequently Asked Questions - Patientco

Is there a Patientco outage?
The current status of Patientco is: Systems Active
Where can I find the official status page of Patientco?
The official status page for Patientco is here
How can I get notified if Patientco is down or experiencing an outage?
To get notified of any status changes to Patientco, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Patientco every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Patientco do?
Waystar's Patient Payments + Portal solution streamlines the patient payment process, making it easier for patients to pay and healthcare teams to collect. Request a demo to learn more.

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