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Is there an Med-Metrix outage?

Med-Metrix status: Under Maintenance

Last checked: 4 minutes ago

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Med-Metrix outages and incidents

Outage and incident data over the last 30 days for Med-Metrix.

There have been 0 outages or incidents for Med-Metrix in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Med-Metrix

Outlogger tracks the status of these components for Xero:

API Endpoints Active
API Servers Active
Database Active
File Storage Active
Queues Active
Clinician Console Active
Content Delivery Network Active
Custom Domains Active
Patient Portal Active
Email Service Active
PatientPal Phone Numbers, Pay-by-Phone Maintenance
Payments Active
Text Messaging Service Active
Change Healtchare Eligibility API Active
Incoming Messages Active
Robototic Process Automation Processes Active
Robot Registry Active
Robots Active
Building Deployments Active
Deploying Updates Active
Error Logging Active
Support Web Messenger Active
Component Status
Active
API Endpoints Active
API Servers Active
Database Active
File Storage Active
Queues Active
Active
Clinician Console Active
Content Delivery Network Active
Custom Domains Active
Patient Portal Active
Maintenance
Email Service Active
PatientPal Phone Numbers, Pay-by-Phone Maintenance
Payments Active
Text Messaging Service Active
Active
Change Healtchare Eligibility API Active
Incoming Messages Active
Robototic Process Automation Processes Active
Robot Registry Active
Robots Active
Active
Building Deployments Active
Deploying Updates Active
Error Logging Active
Support Web Messenger Active

Latest Med-Metrix outages and incidents.

View the latest incidents for Med-Metrix and check for official updates:

Updates:

  • Time: March 15, 2024, 7:20 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 15, 2024, 6:39 p.m.
    Status: Identified
    Update: We have identified the issue and working to resolve the issue for all affected users.
  • Time: March 15, 2024, 6:14 p.m.
    Status: Investigating
    Update: Dashboard is failing to load for some users. We are investigating this issue.

Updates:

  • Time: Jan. 19, 2024, 3:06 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 18, 2024, 9:44 p.m.
    Status: Identified
    Update: New intakes are uploading successfully. We are working to queue all previously completed intakes to be uploaded.
  • Time: Jan. 18, 2024, 5:49 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Jan. 18, 2024, 3:45 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with submitted intakes not uploading automatically to client EMRs.

Updates:

  • Time: Nov. 28, 2023, 9:49 p.m.
    Status: Resolved
    Update: This incident has been resolved. Intakes are queued to be uploaded and may additional time to catch up depending on the integration. Please contact us if you have questions or are experiencing additional service interruptions.
  • Time: Nov. 28, 2023, 9:10 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Nov. 28, 2023, 9:10 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results. All recently completed intakes will be queued to be uploaded to client EMRs.
  • Time: Nov. 28, 2023, 8:04 p.m.
    Status: Identified
    Update: The issue has been identified and we are releasing an update to restore PDF functionality. We will reprocess all completed intakes to ensure completed intake documents are uploaded to client EMRs.
  • Time: Nov. 28, 2023, 6:08 p.m.
    Status: Investigating
    Update: We are investigating an issue with our process for generating PDFs which is currently preventing completed intakes from being downloaded or synced to client EMRs.

Updates:

  • Time: Sept. 29, 2023, 7:02 p.m.
    Status: Resolved
    Update: Both applications are responding to all requests successfully.
  • Time: Sept. 29, 2023, 6:55 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Sept. 29, 2023, 6:48 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Sept. 29, 2023, 6:44 p.m.
    Status: Investigating
    Update: We are currently investigating an issue that is preventing our Console and Patient Portal from loading for all users.

Updates:

  • Time: June 13, 2023, 9:04 p.m.
    Status: Resolved
    Update: All PatientPal services are operating successfully and are restored. We are continuing to monitor all services.
  • Time: June 13, 2023, 8:45 p.m.
    Status: Monitoring
    Update: PatientPal services are now partially available. We are continuing to work towards full recovery.
  • Time: June 13, 2023, 7:35 p.m.
    Status: Identified
    Update: The root cause of the outage has been identified and we are actively working to resolve this issue.
  • Time: June 13, 2023, 7:09 p.m.
    Status: Investigating
    Update: Amazon Web Services is having an outage that is affecting the availability of PatientPal services. We are investigating this issue.

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Frequently Asked Questions - Med-Metrix

Is there a Med-Metrix outage?
The current status of Med-Metrix is: Under Maintenance
Where can I find the official status page of Med-Metrix?
The official status page for Med-Metrix is here
How can I get notified if Med-Metrix is down or experiencing an outage?
To get notified of any status changes to Med-Metrix, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Med-Metrix every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Med-Metrix do?
Med-Metrix streamlines front desk operations from check-in to billing, simplifying processes for staff and enhancing the patient experience.

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