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Is there an PaymentWorks outage?

PaymentWorks status: Systems Active

Last checked: 5 minutes ago

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PaymentWorks outages and incidents

Outage and incident data over the last 30 days for PaymentWorks.

There have been 3 outages or incidents for PaymentWorks in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for PaymentWorks

Outlogger tracks the status of these components for Xero:

API Active
Homepage Active
Payments Uploads and Processing Active
SFTP Active
Vendor Data Uploads and Processing Active
Vendor Onboarding and Approvals Active
Web App Active
Multi-Factor Authentication Active
Single Sign-On Active
Knowledge Base Active
Support Ticketing System Active
Component Status
API Active
Homepage Active
Payments Uploads and Processing Active
SFTP Active
Vendor Data Uploads and Processing Active
Vendor Onboarding and Approvals Active
Web App Active
Active
Multi-Factor Authentication Active
Single Sign-On Active
Active
Knowledge Base Active
Support Ticketing System Active

Latest PaymentWorks outages and incidents.

View the latest incidents for PaymentWorks and check for official updates:

Updates:

  • Time: Nov. 14, 2024, 11:32 p.m.
    Status: Resolved
    Update: Good Evening, We are happy to confirm that the issue impacting the download of new vendor request export CSV files has been fully resolved. All systems are now operating normally, and users should experience no further issues with this functionality. Thank you for your patience and support as we worked to restore service. Kind Regards, PaymentWorks
  • Time: Nov. 14, 2024, 10:39 p.m.
    Status: Monitoring
    Update: Good Evening, We are pleased to inform you that our team has released a fix for the issue preventing some users from downloading the new vendor request export CSV file. This functionality should now be restored, and you can access the file without redirection issues. Our team will continue to monitor the system closely. Thank you for your patience and understanding throughout this process. Kind Regards, PaymentWorks
  • Time: Nov. 14, 2024, 10:30 p.m.
    Status: Identified
    Update: Good Afternoon, We have identified the root cause of the issue preventing some users from downloading the new vendor request export CSV file. Our team is currently implementing a fix to resolve this problem as quickly as possible. We will provide further updates once the fix is in place and functionality is fully restored. Thank you for your continued patience and understanding. Kind Regards, PaymentWorks
  • Time: Nov. 14, 2024, 8:37 p.m.
    Status: Investigating
    Update: Good Afternoon, Our team is aware that select customers are unable to download the new vendor request export CSV file. After clicking the provided link, users are redirected to the PaymentWorks homepage, and the download does not complete as expected. Next Steps: We are actively investigating this issue and are working to identify the root cause. Updates will be provided as soon as we have additional information to share. Thank you for your patience as we work to resolve this issue. Kind Regards, PaymentWorks

Updates:

  • Time: Nov. 13, 2024, 3:39 p.m.
    Status: Resolved
    Update: Hello, We recently experienced an incident where the PaymentWorks application was inaccessible for some users. Our team identified the root cause and worked quickly to restore full access. We apologize for any disruption this may have caused and appreciate your patience as we worked to resolve the issue quickly. Need Assistance? If you’re still experiencing issues, please reach out to our support team. We’re here to help and ensure your experience with PaymentWorks is as seamless as possible. You can create a ticket by visiting https://help.paymentworks.com/contactsupport Thank you for your understanding, PaymentWorks Support

Updates:

  • Time: Nov. 4, 2024, 5:42 p.m.
    Status: Resolved
    Update: Update: Community PaymentWorks Pages Issue Resolved We’re happy to share that the issue affecting our community.paymentworks pages has been resolved. The problem was due to an expired SSL certificate, which has now been renewed to restore secure access. We sincerely appreciate your patience while we worked to fix this. Your experience is important to us, and we're committed to preventing similar disruptions in the future. If you have any lingering concerns or questions, please don’t hesitate to reach out to our support team. Thank you for your understanding and continued support!
  • Time: Nov. 4, 2024, 1:36 p.m.
    Status: Identified
    Update: We are currently experiencing an issue affecting our community.paymentworks pages, where customers typically access our Knowledge Base and create support tickets. You may see an error message stating, "Your connection is not private." Our team is actively working to resolve this issue. In the meantime, for any questions or assistance with the PaymentWorks application, please reach out to our support team directly by visiting: https://help.paymentworks.com/contactsupport. We apologize for the inconvenience and appreciate your patience.

Updates:

  • Time: Nov. 1, 2024, 6:55 p.m.
    Status: Resolved
    Update: We are happy to report that we have fixed the issue by reverting our email domain back to [email protected]. As we continue to navigate the growing pains and variables of our new system, we sincerely apologize for any inconvenience this may have caused while trying to communicate with our Support team. If you continue to experience any issues, please don’t hesitate to reach out. Thank you for your patience and understanding. PaymentWorks Support
  • Time: Nov. 1, 2024, 6:28 p.m.
    Status: Identified
    Update: Hello, We are aware that some customer replies to support tickets may be bouncing back due to an email configuration issue. Our team is actively working with our platform provider to resolve this as quickly as possible. Thank you for your patience and understanding. PaymentWorks Support

Updates:

  • Time: Oct. 25, 2024, 12:11 p.m.
    Status: Resolved
    Update: We’re happy to report that the issue with the Reports page has been resolved. Thank you for your patience as we worked on this. If you’re still experiencing any issues with the Reports page, please don’t hesitate to reach out to PaymentWorks Support. Thank you for your patience and partnership. Happy Friday!
  • Time: Oct. 25, 2024, 12:07 p.m.
    Status: Monitoring
    Update: Teams have released a fix, and we will monitor it to ensure the issue is resolved in the sandbox and production environments.
  • Time: Oct. 25, 2024, 11:56 a.m.
    Status: Identified
    Update: The issue behind the Reporting Page has been identified, and a fix is being implemented!
  • Time: Oct. 25, 2024, 11:40 a.m.
    Status: Investigating
    Update: We’re currently having an issue with the Reports page in our reporting feature. The Dashboards page is still available, so you can continue using it while we work on restoring full access to the Reports page as quickly as possible. Thank you for your understanding and patience, and we’re sorry for any inconvenience.

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Frequently Asked Questions - PaymentWorks

Is there a PaymentWorks outage?
The current status of PaymentWorks is: Systems Active
Where can I find the official status page of PaymentWorks?
The official status page for PaymentWorks is here
How can I get notified if PaymentWorks is down or experiencing an outage?
To get notified of any status changes to PaymentWorks, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of PaymentWorks every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does PaymentWorks do?
Efficient and secure onboarding software for digital suppliers, streamlining the manual process of vendor management.

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