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Is there an Payrix outage?

Payrix status: Systems Active

Last checked: 7 minutes ago

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Payrix outages and incidents

Outage and incident data over the last 30 days for Payrix.

There have been 0 outages or incidents for Payrix in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Payrix

Outlogger tracks the status of these components for Xero:

AWS Data Lake Active
Discover Active
Production - Alerts Active
Production - API Active
Production - Apple Pay Active
Production - Management Portal Active
VAP Platform Transactions Active
API Active
Management Portal Active
Component Status
AWS Data Lake Active
Discover Active
Production - Alerts Active
Production - API Active
Production - Apple Pay Active
Production - Management Portal Active
VAP Platform Transactions Active
Active
API Active
Management Portal Active

Latest Payrix outages and incidents.

View the latest incidents for Payrix and check for official updates:

Updates:

  • Time: Aug. 16, 2024, 10:20 p.m.
    Status: Resolved
    Update: As indicated earlier today, Payrix has received reports of portal users – both partner and merchants - receiving unexpected password reset emails. You and your merchants should disregard the request to reset your password. We believe bad actors used publicly available information to send these requests. At this time, we have no evidence of account compromise and will communicate as appropriate if that were to change. Please know we have put additional security measures in place to help prevent this from recurring.
  • Time: Aug. 16, 2024, 4:21 p.m.
    Status: Identified
    Update: Payrix has identified that there were password reset attempts by malicious users. We are working to block the source. We have confirmed this is a bot request and no data has been compromised. In the meantime, if users receive an unexpected request to reset their password, please disregard.
  • Time: Aug. 16, 2024, 3:03 p.m.
    Status: Investigating
    Update: Payrix has received reports of portal users receiving unexpected password reset emails. Payrix is looking into why these were sent out.

Updates:

  • Time: Aug. 9, 2024, 6:44 p.m.
    Status: Resolved
    Update: Account balances have been updated as planned. The Payrix Portal is now performing as expected.
  • Time: Aug. 9, 2024, 6:43 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Aug. 8, 2024, 9 p.m.
    Status: Monitoring
    Update: Account balances are updating as planned. There remains no impact on transaction processing or merchant deposits. The Payrix engineering team continues to monitor and will update accordingly as needed.
  • Time: Aug. 8, 2024, 7:34 p.m.
    Status: Identified
    Update: The Payrix engineering team continues to monitor account balance updates and is expediting where possible. There remains no impact on transaction processing or merchant/partner deposits.
  • Time: Aug. 8, 2024, 2:40 p.m.
    Status: Identified
    Update: Currently, account balance updates in the Payrix Portal are experiencing a delay. The Payrix engineering team is actively monitoring and accelerating the updates. There is no impact on transaction processing or merchant/partner deposits.

Updates:

  • Time: July 22, 2024, 6:54 p.m.
    Status: Resolved
    Update: This morning, the Payrix engineering team observed an issue in a database requiring corrective action. While the correction was performed, there was a period between 12:05 PM and 12:13 PM Eastern where a subset of API calls and transactions received a 500 error/rejection. The issue was resolved at 12:13 PM Eastern and there have been no further issues observed. Our engineering and support teams are monitoring the environment closely and do not anticipate any further issues.

Updates:

  • Time: Nov. 14, 2023, 8:15 p.m.
    Status: Resolved
    Update: This incident has been resolved. Root cause is under investigation and will be shared as it becomes available.
  • Time: Nov. 14, 2023, 3:19 p.m.
    Status: Monitoring
    Update: We continue to see transactions processing as expected. Please resubmit any transactions during the impacted time period.
  • Time: Nov. 14, 2023, 2:37 p.m.
    Status: Monitoring
    Update: Transaction failures stopped as of 9:21 AM Eastern time. The team continues to monitor the situation and will report back if any further action is required.
  • Time: Nov. 14, 2023, 2:12 p.m.
    Status: Investigating
    Update: An incident has been identified on the Worldpay VAP platform causing transaction failures. The engineering teams are assembled to triage and resolve as quickly as possible. More to come as it is available.

Updates:

  • Time: Oct. 5, 2023, 4:33 p.m.
    Status: Resolved
    Update: Our team was able to process the payouts from 10/4 as a same day payout today. Any impacted merchant should expect to receive their funds before the end of the business day.
  • Time: Oct. 5, 2023, 2:07 p.m.
    Status: Investigating
    Update: Our team is investigating an issue impacting a subset of merchant payouts intended for today, October 5. There may be a delay in funds being received for electronic commerce payments and we are working to minimize impact and expedite payouts as quickly as possible.

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Frequently Asked Questions - Payrix

Is there a Payrix outage?
The current status of Payrix is: Systems Active
Where can I find the official status page of Payrix?
The official status page for Payrix is here
How can I get notified if Payrix is down or experiencing an outage?
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