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Is there an UKGHRSD outage?

UKGHRSD status: Systems Active

Last checked: 10 minutes ago

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UKGHRSD outages and incidents

Outage and incident data over the last 30 days for UKGHRSD.

There have been 0 outages or incidents for UKGHRSD in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for UKGHRSD

Outlogger tracks the status of these components for Xero:

Analytics Active
API Active
Robotic Process Automation (RPA) Active
SFTP Active
Staging Active
Third Party Component Active
Document Manager Core Active
Employee Vault Active
eSignature Active
Smart Document Generation Active
Digital Process Manager Active
Knowledge Base Active
Request Manager Active
Component Status
Analytics Active
API Active
Robotic Process Automation (RPA) Active
SFTP Active
Staging Active
Third Party Component Active
Active
Document Manager Core Active
Employee Vault Active
eSignature Active
Smart Document Generation Active
Active
Digital Process Manager Active
Knowledge Base Active
Request Manager Active

Latest UKGHRSD outages and incidents.

View the latest incidents for UKGHRSD and check for official updates:

Updates:

  • Time: Jan. 23, 2024, 9:56 a.m.
    Status: Resolved
    Update: (North American customers hosted on our Toronto servers only) No new errors have been detected since the fix was implemented. This incident is therefore considered resolved. We thank you for your patience and apologize for any inconvenience caused. // (Clients Nord-Américains hébergés sur nos serveurs de Toronto uniquement) Nous n’avons pas constaté de nouvelles erreurs depuis le déploiement du correctif. Cet incident est donc considéré comme résolu. Nous vous remercions pour votre patience et nous vous prions de nous excuser pour la gêne occasionnée.
  • Time: Jan. 22, 2024, 10:59 p.m.
    Status: Monitoring
    Update: (North American customers hosted on our Toronto servers only) Issue with network has been identified and solution has been applied. Request Manager is now accessible and being monitored for status and updates. Estimated resolution time: 22:30pm UTC // (Clients Nord-Américains hébergés sur nos serveurs de Toronto uniquement) Un problème réseau a été identifié et une solution a été appliquée. L'application Request Manager est de nouveau accessible et opérationnelle. Nous continuons à suivre l'évolution de la situation. Temps de résolution estimée: 22:30 UTC
  • Time: Jan. 22, 2024, 6:05 p.m.
    Status: Investigating
    Update: (North American customers hosted on our Toronto servers only) We are currently investigating access issue with Request Manager on our Production Toronto servers. Estimated start time of issue: 13:10 PM UTC. // (Clients Nord-Américains hébergés sur nos serveurs de Toronto uniquement) Nous investiguons actuellement un problème d'accès à l'application Request Manager sur nos serveurs de production de Toronto. Heure estimée de début du problème : 13:10 PM UTC.

Updates:

  • Time: Jan. 22, 2024, 1:55 p.m.
    Status: Resolved
    Update: A maintenance operation on our infrastructure has caused an unexpected unavailability of our applications. All applications were unavailable between 08:39 and 13:25 UTC for our North American customers hosted on our Atlanta servers. // Une maintenance de notre infrastructure a provoqué une indisponibilité inattendue de nos applications. L'ensemble des applications étaient indisponibles entre 08:39 et 13:25 UTC pour nos clients nord-américain hébergés sur nos serveurs d'Atlanta

Updates:

  • Time: Jan. 22, 2024, 8:33 a.m.
    Status: Resolved
    Update: (Staging environment on our European servers only) The source of the problem has been identified and corrected. The data in the statistical tools is back up to date since Friday, January 19th 17:45 UTC. This incident is now considered as resolved. We apologize for the inconvenience. // (Environnement staging de nos serveurs européens uniquement) La source du problème a été identifiée et corrigée. Les données des outils statistiques sont à nouveau à jour depuis le vendredi 19 janvier 17:45 UTC. Cet incident est désormais considéré comme résolu. Nous vous présentons nos excuses pour la gêne occasionnée.
  • Time: Jan. 19, 2024, 10:52 a.m.
    Status: Investigating
    Update: (Staging environment on our European servers only) We have noticed that our statistics tools are no longer returning updated data since Wednesday, December 13, 2023. Investigations are underway to determine the cause and correct the problem. // (Environnement staging de nos serveurs européens uniquement) Nous constatons que nos outils de statistiques renvoient des données qui ne sont plus actualisées depuis le mercredi 13 décembre 2023. Des investigations sont en cours afin d'en déterminer la cause et de corriger ce problème.

Updates:

  • Time: Jan. 18, 2024, 6:32 a.m.
    Status: Resolved
    Update: (European servers only) All delayed requests have been processed since 2023-01-17 17:11 UTC. Our applications have since returned to normal operation. This incident is therefore considered resolved. We thank you for your patience and apologize for the inconvenience. // (Serveurs européens uniquement) Toutes les tâches retardées ont été traités depuis le 2023-01-17 17:11 UTC. Nos applications sont revenues à un fonctionnement normal depuis. Cet incident est donc considéré comme résolu. Nous vous remercions pour votre patience et nous vous prions de nous excuser pour la gêne occasionnée.
  • Time: Jan. 17, 2024, 2:55 p.m.
    Status: Monitoring
    Update: (European servers only) We identified degraded performances since 2024-01-16 13:00 UTC on following features of Document Manager: - Daily scheduled Employee Vault email invitations - Mass mailing validation - Export requests (documents, signatures, employees, organizations) A remediation action was performed today at 14:30 UTC. We are now processing the backlog of delayed requests. // (Serveurs européens uniquement) Nous avons identifié des performances dégradées depuis le 2024-01-16 13:00 UTC sur les fonctionnalités suivantes de Document Manager : - Invitations automatiques quotidiennes par email au coffre-fort employé - Validation des publipostages - Demandes d'exports (documents, signatures, employés, organisations) Une action de correction a été effectuée aujourd'hui à 14:30 UTC. Nous sommes en train de traiter les tâches retardées.

Updates:

  • Time: Jan. 15, 2024, 4:24 p.m.
    Status: Resolved
    Update: Our monitoring has not revealed any new problem. This incident is therefore considered as resolved. We apologise for any inconvenience caused. // Nos observations n'ont revélé aucun nouveau problème. Cet incident est donc considéré comme terminé. Nous vous prions de nous excuser pour la gêne occasionée.
  • Time: Jan. 15, 2024, 11:05 a.m.
    Status: Monitoring
    Update: (This incident does not affect European customers) Our teams found the root cause of the problem and a fix was deployed as 10:27 UTC. We are no longer observing any errors since then. We continue to monitor the situation for the next few hours. // (Cet incident ne concerne pas les clients européens) Nos équipes ont trouvé la cause du problème et un correctif a été déployé à 10:27 UTC. Nous n'observons plus d'erreurs depuis. Nous surveillons l'évolution de la situation pendant les prochaines heures.
  • Time: Jan. 15, 2024, 10:04 a.m.
    Status: Identified
    Update: (This incident does not affect European customers) We have identified an incident preventing some of our US customers from reaching HRSD products from the UKG-Pro application. Our teams are currently working to resolve this issue. // (Cet incident ne concerne pas les clients Européens) Nous avons identifié un incident empêchant une partie de nos clients américains de joindre les produits HRSD à partir de l'application UKG-Pro. Nos équipes travaillent actuellement à la résolution de ce problème.

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Frequently Asked Questions - UKGHRSD

Is there a UKGHRSD outage?
The current status of UKGHRSD is: Systems Active
Where can I find the official status page of UKGHRSD?
The official status page for UKGHRSD is here
How can I get notified if UKGHRSD is down or experiencing an outage?
To get notified of any status changes to UKGHRSD, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of UKGHRSD every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does UKGHRSD do?
This service offers HR, payroll, and workforce management solutions to enhance the work experience and inspire employees.

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