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Is there an PhoneBurner outage?

PhoneBurner status: Systems Active

Last checked: 9 minutes ago

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PhoneBurner outages and incidents

Outage and incident data over the last 30 days for PhoneBurner.

There have been 0 outages or incidents for PhoneBurner in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for PhoneBurner

Outlogger tracks the status of these components for Xero:

API Active
Dialer Active
SMS Active
Website Active
Component Status
API Active
Dialer Active
SMS Active
Website Active

Latest PhoneBurner outages and incidents.

View the latest incidents for PhoneBurner and check for official updates:

Updates:

  • Time: July 31, 2018, 11:38 p.m.
    Status: Resolved
    Update: Sites are fully restored. We're working with our data center to replace the high availability hardware that failed.
  • Time: July 31, 2018, 10:55 p.m.
    Status: Monitoring
    Update: Sites are fully restored. We're monitoring performance. A final update will come soon.
  • Time: July 31, 2018, 10:30 p.m.
    Status: Identified
    Update: Server is back up and running. We're doing some cleanup to and validation and services should be coming online soon. Performance will be hindered while we bring all the services online. We don't expect any data loss during this downtime. Next update will come shortly.
  • Time: July 31, 2018, 9:55 p.m.
    Status: Identified
    Update: Quick update on the situation - we had a significant hardware event with the power feed from the datacenter. The hardware has been repaired and the server is coming online. We'll update as we make progress. Current ETA to restored services is roughly 4pm Pacific.
  • Time: July 31, 2018, 9:09 p.m.
    Status: Investigating
    Update: A core component of our infrastructure has had a significant downtime event. We have all hands on deck working on the issue. We don't have an exact ETA but given the nature of the issue, we expect at least n hour of downtime. We'll update as we make progress.
  • Time: July 31, 2018, 8:51 p.m.
    Status: Investigating
    Update: We are experiencing a significant outage.

Updates:

  • Time: July 31, 2018, 11:38 p.m.
    Status: Resolved
    Update: Sites are fully restored. We're working with our data center to replace the high availability hardware that failed.
  • Time: July 31, 2018, 10:55 p.m.
    Status: Monitoring
    Update: Sites are fully restored. We're monitoring performance. A final update will come soon.
  • Time: July 31, 2018, 10:30 p.m.
    Status: Identified
    Update: Server is back up and running. We're doing some cleanup to and validation and services should be coming online soon. Performance will be hindered while we bring all the services online. We don't expect any data loss during this downtime. Next update will come shortly.
  • Time: July 31, 2018, 9:55 p.m.
    Status: Identified
    Update: Quick update on the situation - we had a significant hardware event with the power feed from the datacenter. The hardware has been repaired and the server is coming online. We'll update as we make progress. Current ETA to restored services is roughly 4pm Pacific.
  • Time: July 31, 2018, 9:09 p.m.
    Status: Investigating
    Update: A core component of our infrastructure has had a significant downtime event. We have all hands on deck working on the issue. We don't have an exact ETA but given the nature of the issue, we expect at least n hour of downtime. We'll update as we make progress.
  • Time: July 31, 2018, 8:51 p.m.
    Status: Investigating
    Update: We are experiencing a significant outage.

Updates:

  • Time: July 9, 2018, 7:02 p.m.
    Status: Resolved
    Update: Sites were restored to fully capacity around 11:05am PT. We've been monitoring and are now marking the event resolved. We'll continue to monitor throughout the day and will work with the hardware vendor to get the problematic firewall resolved.
  • Time: July 9, 2018, 6:12 p.m.
    Status: Monitoring
    Update: Problematic firewall is out of rotation. Sites are back to operational and we are monitoring.
  • Time: July 9, 2018, 6:05 p.m.
    Status: Identified
    Update: While we bring the firewall out of rotation we'll continue to see intermittent issues. The techs are in the cage and in the process of resolving.
  • Time: July 9, 2018, 5:54 p.m.
    Status: Monitoring
    Update: Sites are up and running again. One of our firewalls is having issues. We're in the process of taking it out of rotation so we can fix it. We're continuing to monitor and will update again shortly.
  • Time: July 9, 2018, 5:38 p.m.
    Status: Investigating
    Update: We're experiencing issues with our sites. We're researching.

Updates:

  • Time: July 9, 2018, 7:02 p.m.
    Status: Resolved
    Update: Sites were restored to fully capacity around 11:05am PT. We've been monitoring and are now marking the event resolved. We'll continue to monitor throughout the day and will work with the hardware vendor to get the problematic firewall resolved.
  • Time: July 9, 2018, 6:12 p.m.
    Status: Monitoring
    Update: Problematic firewall is out of rotation. Sites are back to operational and we are monitoring.
  • Time: July 9, 2018, 6:05 p.m.
    Status: Identified
    Update: While we bring the firewall out of rotation we'll continue to see intermittent issues. The techs are in the cage and in the process of resolving.
  • Time: July 9, 2018, 5:54 p.m.
    Status: Monitoring
    Update: Sites are up and running again. One of our firewalls is having issues. We're in the process of taking it out of rotation so we can fix it. We're continuing to monitor and will update again shortly.
  • Time: July 9, 2018, 5:38 p.m.
    Status: Investigating
    Update: We're experiencing issues with our sites. We're researching.

Updates:

  • Time: May 18, 2018, 5:22 p.m.
    Status: Resolved
    Update: We just encountered a temporary issue inside our system that impacted some dial-sessions and some contact manager interactions. We identified and resolved the issue within a few minutes. The issue is fixed and all sites and functionality are operational.
  • Time: May 18, 2018, 5:22 p.m.
    Status: Resolved
    Update: We just encountered a temporary issue inside our system that impacted some dial-sessions and some contact manager interactions. We identified and resolved the issue within a few minutes. The issue is fixed and all sites and functionality are operational.

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Frequently Asked Questions - PhoneBurner

Is there a PhoneBurner outage?
The current status of PhoneBurner is: Systems Active
Where can I find the official status page of PhoneBurner?
The official status page for PhoneBurner is here
How can I get notified if PhoneBurner is down or experiencing an outage?
To get notified of any status changes to PhoneBurner, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of PhoneBurner every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does PhoneBurner do?
Increase sales call efficiency and productivity with PhoneBurner's sales dialer. Dial leads 4X faster and maximize live conversations to boost revenue.

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