Pike13 outages and incidents
Outage and incident data over the last 30 days for Pike13.
There have been 1 outages or incidents for Pike13 in the last 30 days.
Severity Breakdown:
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Outlogger tracks the status of these components for Xero:
Notifications
| Component | Status |
|---|---|
| 3rd Party Integration | Active |
| API | Active |
| Client App | Active |
| Payment Processing | Active |
| Reporting | Active |
| Your Pike13 Website | Active |
| Notifications | Active |
| Active | |
| SMS Messaging | Active |
Latest Pike13 outages and incidents.
View the latest incidents for Pike13 and check for official updates:
Reporting and Reporting API not working
Description: Reporting is back! Sorry for the interruption!
Status: Resolved
Impact: Critical | Started At: June 25, 2020, 12:03 a.m.
Updates:
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Time: June 25, 2020, 12:21 a.m.Status: ResolvedUpdate: Reporting is back! Sorry for the interruption!
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Time: June 25, 2020, 12:03 a.m.Status: InvestigatingUpdate: Reporting and the Reporting API is not working, we are investigating.
Reporting delay
Description: The reporting data pipeline has caught up. Your reporting data is now fresh. Amazon's routine maintenance of our reporting database cluster wasn't so routine and left our servers unable to move your data into the data warehouse. We've fixed it and the data is being moved over as expected.
Status: Resolved
Impact: Minor | Started At: June 10, 2020, 3:27 p.m.
Updates:
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Time: June 10, 2020, 5:02 p.m.Status: ResolvedUpdate: The reporting data pipeline has caught up. Your reporting data is now fresh. Amazon's routine maintenance of our reporting database cluster wasn't so routine and left our servers unable to move your data into the data warehouse. We've fixed it and the data is being moved over as expected.
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Time: June 10, 2020, 3:54 p.m.Status: MonitoringUpdate: Data is flowing to reporting again, it should be up to date within the next hour. Apologies for the delay.
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Time: June 10, 2020, 3:27 p.m.Status: InvestigatingUpdate: The movement of data to the reporting servers is delayed by a few hours. We're working to get the flow of data going again.
Emails are being sent
Description: Emails are flowing smoothly!
Status: Resolved
Impact: Minor | Started At: April 1, 2020, 12:22 a.m.
Updates:
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Time: April 1, 2020, 4:58 a.m.Status: ResolvedUpdate: Emails are flowing smoothly!
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Time: April 1, 2020, 4:30 a.m.Status: MonitoringUpdate: Emails are being sent again. Previously queued emails will also be sent asap.
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Time: April 1, 2020, 12:24 a.m.Status: IdentifiedUpdate: We are continuing to work on a fix for this issue.
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Time: April 1, 2020, 12:22 a.m.Status: IdentifiedUpdate: Emails for staff and client notifications, and reporting downloads are not being sent out. We know the root cause and are working to resolve the problem now.
Search not returning results
Description: This incident has been resolved. Search is now returning results.
Status: Resolved
Impact: Minor | Started At: March 7, 2020, 7:12 p.m.
Updates:
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Time: March 7, 2020, 9:15 p.m.Status: ResolvedUpdate: This incident has been resolved. Search is now returning results.
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Time: March 7, 2020, 7:12 p.m.Status: InvestigatingUpdate: We have identified and started work on resolving the issue. Stay tuned for more updates.
Search not working
Description: Search is working great again.
Status: Resolved
Impact: None | Started At: March 3, 2020, 6:50 a.m.
Updates:
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Time: March 3, 2020, 7:25 a.m.Status: ResolvedUpdate: Search is working great again.
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Time: March 3, 2020, 7:19 a.m.Status: MonitoringUpdate: We have restored search for Clients, Staff and Products, we're monitoring
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Time: March 3, 2020, 6:50 a.m.Status: InvestigatingUpdate: Searching for Clients, Staff and Products is not working, we are investigating.
