Time: Dec. 8, 2021, 6:28 p.m.

Status: Resolved

Update: Due to last night's maintenance, reporting was lagging behind the usual interval of one hour. This has been fixed as of 10:00 am Pacific Time today. If you are experiencing any issues please contact [email protected].

Time: Nov. 12, 2021, 9:07 a.m.

Status: Resolved

Update: We have confirmed that Premium Reporting is back to normal after making the changes.

Time: Nov. 12, 2021, 8:57 a.m.

Status: Identified

Update: We are currently working on fixing Premium Reporting. We have identified the issue with our vendor and are making necessary changes. Please know that regular reporting is still functional an up-to-date. This is ONLY affecting access Premium Reporting. No data has been affected by the outage.

Time: Oct. 11, 2021, 2:41 p.m.

Status: Resolved

Update: We monitored the status of reports all weekend and it has successfully caught up with the backlog from Oct 1 - Present. Reporting will still have a standard delay of about an hour for the most recent information. Please contact us at [email protected] to let us know of any discrepancies.

Time: Oct. 8, 2021, 8:57 p.m.

Status: Monitoring

Update: Our reporting database has successfully caught up with the backlog from Oct 1 - Present. Reporting will still have a standard delay of about an hour for the most recent information. Please contact us at [email protected] to let us know of any discrepancies.

Time: Oct. 8, 2021, 3:14 p.m.

Status: Monitoring

Update: Our reporting database is continuing to process transactions from production without failure. It is currently adding data from transactions that occurred after 12pm, Oct 5, 2021. Increased or decreased transactional volume across our businesses impacts the volume to process and subsequently the completion time. The NEW estimate for reporting to catch up is 8pm Pacific Time to reflect the pace we saw in the last 24 hours.

Time: Oct. 7, 2021, 9:02 p.m.

Status: Monitoring

Update: While data is currently migrating from production to reporting, we are estimating that reports should be caught up with data from Oct 1, 2021 - Present by Oct 8, at 5 pm Pacific Time. We appreciate your patience as we worked through this. We will post when everything is current, and caution against taking action regarding the information in those reports until all data is processed.

Time: Oct. 7, 2021, 6:07 p.m.

Status: Identified

Update: Yes, data is beginning to populate in reports, BUT... Reports related to transactions occurring between Oct 1, 2021 and present will be changing until the reporting database has fully caught up with the backlog from production. We will post when everything is current, and caution against taking action regarding the information in those reports until all data is processed.

Time: Oct. 7, 2021, 5:53 p.m.

Status: Identified

Update: Reports related to transactions occurring between Oct 1, 2021 and present will be changing until the reporting database has fully caught up with the backlog from production. We will post when everything is current, and caution against taking action regarding the information in those reports until all data is processed.

Time: Oct. 7, 2021, 4:31 p.m.

Status: Identified

Update: We have identified the issues with reporting and are diligently working to get data from production into the reporting database so that your reports will have information from Oct 1, 2021 - today. We greatly appreciate your patience while we work through this.

Time: Oct. 5, 2021, 6:13 p.m.

Status: Investigating

Update: While we continue to investigate and resolve the issue with reporting not reflecting changes from Oct 1 through today, we wanted to provide a temporary notification setting change to give you more data for transactions going forward. Owners and managers can click on the Notification icon in the top right of their Pike13 page. Click on the settings link in the right pane. We recommend enabling: 1. A staff member sells something 2. A client buys something

Time: Oct. 5, 2021, 3:19 p.m.

Status: Investigating

Update: We are continuing to investigate the issues around reports missing data from Oct 1 through today. Please rest assured that transactions and activity are completing and the data still exists in the production database.

Time: Oct. 4, 2021, 3 p.m.

Status: Investigating

Update: We are currently investigating issues around reports missing data. The information is stored in the Pike13 database, but not included in reports. As of this time, it appears to be affecting data from Oct 1, 2021 through today.

Time: Sept. 8, 2021, 8:52 p.m.

Status: Resolved

Update: Reporting update complete! During the outage on 8/27, all activity was properly recorded in production, but failed to migrate to our reporting database. We tried several approaches to migrate it and were successful today. If you have run reports or taken action related to activity on 8/27/2021 or early morning 8/28/2021 we strongly recommend you rerun those reports to validate your data. We apologize for the inconvenience, especially at the end of the month when many reports are widely used. We have learned from this and will plan future database maintenance earlier in the month going forward. If you are still having trouble with any reports, please let our team know by emailing [email protected].

Time: Sept. 7, 2021, 11:07 p.m.

Status: Identified

Update: Reports related to any transactions on Aug 27 may be inaccurate. We are continuing to work on the reporting database entries that were impacted by the 8/27 outage, and while this has been a priority, the complete resolution continues to evade us.

Time: Sept. 3, 2021, 7:21 p.m.

Status: Identified

Update: We apologize for the continued absence of reporting data from 8/27. We are resetting the entire reporting infrastructure to ensure its accuracy and stability. This work will unfortunately continue through the weekend. We will change our status as soon as things are resolved, at the latest 9/6.

Time: Sept. 2, 2021, 6:40 p.m.

Status: Identified

Update: We are still working with a third party to setup a secondary reporting connection which should allow for many of the reports to become functional. We will provide another status update by 9/3/21 at 12pm PDT.

Time: Sept. 2, 2021, 3:45 p.m.

Status: Identified

Update: We are still working with a third party to setup a secondary reporting connection which should allow for many of the reports to become functional. We will provide another status update by 9/2/21 at 12pm PDT.

Time: Sept. 2, 2021, 1 a.m.

Status: Identified

Update: Our data migration has taken much longer than we anticipated. We have engaged a third party to setup a secondary reporting connection tonight which should allow for many of the reports to become functional overnight. We will provide another status update 9/2/21 9am PDT.

Time: Sept. 1, 2021, 3:41 p.m.

Status: Identified

Update: We are still working to migrate data to the reporting database. The new estimated time of completion is 09/01/2021 at 6 pm PDT.

Time: Sept. 1, 2021, 3:51 a.m.

Status: Identified

Update: We are continuing to work on a fix for this issue.

Time: Sept. 1, 2021, 3:49 a.m.

Status: Identified

Update: We are still working to migrate data to the reporting database. The new estimated time of completion is 09/01/2021 at 9am PDT.

Time: Aug. 31, 2021, 11:29 p.m.

Status: Identified

Update: We are still working to migrate data to the reporting database. The new estimated time of completion is 08/31/2021 at 9pm PDT.

Time: Aug. 31, 2021, 6:09 p.m.

Status: Identified

Update: We are currently working to migrate data from production into the reporting database that was missed on Friday 8/27/2021. The data is stored and will be made available in reports as soon as possible. The current estimated time of completion is 08/31/2021 at 6 PM PDT.

Time: Aug. 28, 2021, 4:08 a.m.

Status: Resolved

Update: All email suspensions have been cleared.

Time: Aug. 27, 2021, 9:58 p.m.

Status: Investigating

Update: We are temporarily suspending emails for certain customers. We will reach out prior to suspending your emails.