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Is there an Propel outage?

Propel status: Systems Active

Last checked: 6 minutes ago

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Propel outages and incidents

Outage and incident data over the last 30 days for Propel.

There have been 1 outages or incidents for Propel in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Propel

Outlogger tracks the status of these components for Xero:

Mobile App Active
PDF Generation Service Active
Propel Core Functionality Active
Propel Export Active
Propel Import Active
Propel SSO Server Active
AWS S3 Integration Active
FDA Medwatch Integration Active
Onshape Integration Active
Solidworks Integration Active
Component Status
Mobile App Active
PDF Generation Service Active
Propel Core Functionality Active
Propel Export Active
Propel Import Active
Propel SSO Server Active
Active
AWS S3 Integration Active
FDA Medwatch Integration Active
Onshape Integration Active
Solidworks Integration Active

Latest Propel outages and incidents.

View the latest incidents for Propel and check for official updates:

Updates:

  • Time: May 12, 2021, 1:53 a.m.
    Status: Resolved
    Update: Salesforce has reported that most customers should be able to log in again. They have noted that customers using multi-factor authentication may still have troubles logging in. Please reach out to [email protected] if you are still having issues logging in.
  • Time: May 12, 2021, 12:25 a.m.
    Status: Monitoring
    Update: Salesforce has shared the following update: "The Technology team is confident that this incident was the result of an internal DNS change. We are starting to get reports that some customers are able to access their Salesforce services, and we continue to closely monitor that aspect of the recovery." We are also seeing that customers are starting to be able to login again. We are still closely monitoring this situation. Please try logging in and reach out to [email protected] if you are still running into errors.
  • Time: May 11, 2021, 11:57 p.m.
    Status: Investigating
    Update: Salesforce has shared the following update: "The Salesforce team continues to isolate the root cause to mitigate the impact to other services." Propel Support will share additional updates as we have them.
  • Time: May 11, 2021, 11:29 p.m.
    Status: Investigating
    Update: Salesforce has shared the following update: "Salesforce is all hands on deck for this incident and exploring multiple paths to resolution. The root cause investigation also continues as the Technology teams are looking at the possibility of a block implemented by a third-party DNS provider, as well as any recent network changes." Propel Support will share additional updates as we have them.
  • Time: May 11, 2021, 11:03 p.m.
    Status: Investigating
    Update: Salesforce is aware of the issue and provided the following update: "The Salesforce Technology team became aware of an issue impacting multiple Salesforce services. Customers will experience isues while navigating multiple Salesforce services, including the Core application, Marketing Cloud, Commerce Cloud, and Experience Cloud (fka Communities). The impact is also impacting the Salesforce Trust site, status.salesforce.com is not accessible. Path to Resolution: The team is pursuing multiple paths to resolution and is actively investigating to determine the root cause." Propel Support will continue to post updates as they are available.
  • Time: May 11, 2021, 10:28 p.m.
    Status: Investigating
    Update: We are continuing to investigate and are waiting to hear additional information from Salesforce regarding this outage.
  • Time: May 11, 2021, 9:58 p.m.
    Status: Investigating
    Update: We have identified that this is a global Salesforce service disruption. We are waiting for Salesforce to provide additional information.
  • Time: May 11, 2021, 9:35 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: May 11, 2021, 9:30 p.m.
    Status: Investigating
    Update: It has come to our attention that users are unable to log into Salesforce and some are getting a "We are down for maintenance" message. This error is on Salesforce's end and we are currently investigating this issue.

Updates:

  • Time: May 12, 2021, 1:53 a.m.
    Status: Resolved
    Update: Salesforce has reported that most customers should be able to log in again. They have noted that customers using multi-factor authentication may still have troubles logging in. Please reach out to [email protected] if you are still having issues logging in.
  • Time: May 12, 2021, 12:25 a.m.
    Status: Monitoring
    Update: Salesforce has shared the following update: "The Technology team is confident that this incident was the result of an internal DNS change. We are starting to get reports that some customers are able to access their Salesforce services, and we continue to closely monitor that aspect of the recovery." We are also seeing that customers are starting to be able to login again. We are still closely monitoring this situation. Please try logging in and reach out to [email protected] if you are still running into errors.
  • Time: May 11, 2021, 11:57 p.m.
    Status: Investigating
    Update: Salesforce has shared the following update: "The Salesforce team continues to isolate the root cause to mitigate the impact to other services." Propel Support will share additional updates as we have them.
  • Time: May 11, 2021, 11:29 p.m.
    Status: Investigating
    Update: Salesforce has shared the following update: "Salesforce is all hands on deck for this incident and exploring multiple paths to resolution. The root cause investigation also continues as the Technology teams are looking at the possibility of a block implemented by a third-party DNS provider, as well as any recent network changes." Propel Support will share additional updates as we have them.
  • Time: May 11, 2021, 11:03 p.m.
    Status: Investigating
    Update: Salesforce is aware of the issue and provided the following update: "The Salesforce Technology team became aware of an issue impacting multiple Salesforce services. Customers will experience isues while navigating multiple Salesforce services, including the Core application, Marketing Cloud, Commerce Cloud, and Experience Cloud (fka Communities). The impact is also impacting the Salesforce Trust site, status.salesforce.com is not accessible. Path to Resolution: The team is pursuing multiple paths to resolution and is actively investigating to determine the root cause." Propel Support will continue to post updates as they are available.
  • Time: May 11, 2021, 10:28 p.m.
    Status: Investigating
    Update: We are continuing to investigate and are waiting to hear additional information from Salesforce regarding this outage.
  • Time: May 11, 2021, 9:58 p.m.
    Status: Investigating
    Update: We have identified that this is a global Salesforce service disruption. We are waiting for Salesforce to provide additional information.
  • Time: May 11, 2021, 9:35 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: May 11, 2021, 9:30 p.m.
    Status: Investigating
    Update: It has come to our attention that users are unable to log into Salesforce and some are getting a "We are down for maintenance" message. This error is on Salesforce's end and we are currently investigating this issue.

Updates:

  • Time: July 29, 2020, 10:30 p.m.
    Status: Resolved
    Update: Our Development team has been able to verify that this issue is not an active ongoing issue. For customers who have recently upgraded from our Summer '19 Release to a later version, please contact [email protected] to verify your settings are correct.
  • Time: July 29, 2020, 8:33 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: July 29, 2020, 8:29 p.m.
    Status: Identified
    Update: We have identified the issue and our development team is currently researching a fix.
  • Time: July 29, 2020, 6:59 p.m.
    Status: Investigating
    Update: We have discovered an issue relating to our PDF generation service. We are currently investigating and will provide an update soon.

Updates:

  • Time: July 29, 2020, 10:30 p.m.
    Status: Resolved
    Update: Our Development team has been able to verify that this issue is not an active ongoing issue. For customers who have recently upgraded from our Summer '19 Release to a later version, please contact [email protected] to verify your settings are correct.
  • Time: July 29, 2020, 8:33 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: July 29, 2020, 8:29 p.m.
    Status: Identified
    Update: We have identified the issue and our development team is currently researching a fix.
  • Time: July 29, 2020, 6:59 p.m.
    Status: Investigating
    Update: We have discovered an issue relating to our PDF generation service. We are currently investigating and will provide an update soon.

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Frequently Asked Questions - Propel

Is there a Propel outage?
The current status of Propel is: Systems Active
Where can I find the official status page of Propel?
The official status page for Propel is here
How can I get notified if Propel is down or experiencing an outage?
To get notified of any status changes to Propel, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Propel every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Propel do?
Propel's platform integrates PLM, PIM, and QMS to streamline collaboration between product and commercial teams, enabling efficient growth.

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