Is there an PubNub outage?
PubNub status: Systems Active
Last checked: 8 minutes ago
Get notified about any outages, downtime or incidents for PubNub and 1800+ other cloud vendors. Monitor 10 companies, for free.
Last checked: 8 minutes ago
Get notified about any outages, downtime or incidents for PubNub and 1800+ other cloud vendors. Monitor 10 companies, for free.
Outage and incident data over the last 30 days for PubNub.
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Sign Up NowOutlogger tracks the status of these components for Xero:
| Component | Status |
|---|---|
| Functions | Active |
| Functions Service | Active |
| Key Value store | Active |
| Scheduler Service | Active |
| Vault | Active |
| Points of Presence | Active |
| Asia Pacific Points of Presence | Active |
| European Points of Presence | Active |
| North America Points of Presence | Active |
| Southern Asia Points of Presence | Active |
| Realtime Network | Active |
| Access Manager Service | Active |
| App Context Service | Active |
| DNS Service | Active |
| Mobile Push Gateway | Active |
| MQTT Gateway | Active |
| Presence Service | Active |
| Publish/Subscribe Service | Active |
| Realtime Analytics Service | Active |
| Storage and Playback Service | Active |
| Stream Controller Service | Active |
| Website and Portals | Active |
| Administration Portal | Active |
| PubNub Support Portal | Active |
| SDK Documentation | Active |
| Website | Active |
View the latest incidents for PubNub and check for official updates:
Description: ### **Problem Description, Impact, and Resolution** On Sunday, May 12, 2024 at 14:16 UTC, customers using PubNub’s legacy Access Manager Version 2 may have experienced increased errors and latency across all services in our US-East point of presence. After investigation, we discovered that several database nodes were failing. We were prepared to fail out of that region when the nodes recovered and the errors stopped by 15:20 UTC. Customers using Access Manager Version 3 were unaffected because Version 3 does not leverage a database. ### **Mitigation Steps and Recommended Future Preventative Measures** To prevent a similar issue from occurring in the future, we are increasing allocated resources in the affected infrastructure, as well as tuning the auto-scale threshold. Additionally, we continue to encourage and assist customers using Access Manager Version 2 to migrate to Version 3. For information on migrating to Access Manager Version 3, please refer to our [Migration Guide](https://www.pubnub.com/docs/general/resources/migration-guides/pam-v3-migration), or contact [[email protected]](mailto:[email protected]) for assistance.
Status: Postmortem
Impact: None | Started At: May 12, 2024, 3:41 p.m.
Description: ### **Problem Description, Impact, and Resolution** At 00:06 UTC on March 17, 2024, we observed increased error rates and latency in our Tokyo region for History calls. We then identified the source of latency and errors were due to our third-party provider for storage. We alerted the third-party provider, which then restarted the impacted storage nodes, and the issue was resolved at t 00:47 UTC on March 17, 2024. ### **Mitigation Steps and Recommended Future Preventative Measures** To prevent a similar issue from occurring in the future we have added monitoring to the swap space level on our servers so we will have better alerting if such issues with our third-party provider occur in the future.
Status: Postmortem
Impact: None | Started At: March 17, 2024, 12:43 a.m.
Description: ### **Problem Description, Impact, and Resolution** Around 14:45 UTC, March 1, 2024, we observed the Presence service started experiencing missed Presence webhook calls. The missed webhook calls were due to a migration of the Presence webhooks across multiple customers. We rolled back the migration for all customers in case the issue was broader and created a status page for transparency. Further investigation showed the missed webhook calls were isolated to a small subset of customers. ### **Mitigation Steps and Recommended Future Preventative Measures** To prevent a similar issue from occurring, we added and deployed redirect functionality in our Events & Actions service and added monitoring for future webhook migrations.
Status: Postmortem
Impact: Minor | Started At: March 2, 2024, 1:26 a.m.
Description: ### **Problem Description, Impact, and Resolution** On October 30, 2023 at 17:52 UTC, we observed a high number of errors and increased latency in our Subscribe service, mostly in our US-East point of presence. This was a result of increased Subscribe traffic in the region growing since around 13:45 UTC. Customers making subscribe API calls at the time may have experienced increased response latency, or failures with error. We increased service capacity, and memory allocation in all regions, and the issue was resolved on October 30, 2023 at 18:23 UTC. ### **Mitigation Steps and Recommended Future Preventative Measures** To prevent a similar issue from occurring in the future, we updated our monitoring to provide early warning of increased Subscribe traffic, giving us sufficient time to scale before issues occur.
Status: Postmortem
Impact: None | Started At: Oct. 30, 2023, 6:11 p.m.
Description: We received a notification from an infrastructure provider that they were having issues that could affect our US-East Point of Presence. On that recommendation, we shifted our infrastructure to avoid any potential problems. We posted this incident in advance of shifting, in order to keep our customers informed of any issues that might arise. In the end, we were able to make the changes \(and revert them back once the provider was stable again\) without any disruption to PubNub services. As always, please contact PubNub Support with any questions about this \(or other\) concerns or issues.
Status: Postmortem
Impact: None | Started At: Sept. 28, 2023, 9:18 p.m.
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