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Is there an PubNub outage?

PubNub status: Systems Active

Last checked: 4 minutes ago

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PubNub outages and incidents

Outage and incident data over the last 30 days for PubNub.

There have been 1 outages or incidents for PubNub in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for PubNub

Outlogger tracks the status of these components for Xero:

Functions Service Active
Key Value store Active
Scheduler Service Active
Vault Active
Asia Pacific Points of Presence Active
European Points of Presence Active
North America Points of Presence Active
Southern Asia Points of Presence Active
Access Manager Service Active
App Context Service Active
DNS Service Active
Mobile Push Gateway Active
MQTT Gateway Active
Presence Service Active
Publish/Subscribe Service Active
Realtime Analytics Service Active
Storage and Playback Service Active
Stream Controller Service Active
Administration Portal Active
PubNub Support Portal Active
SDK Documentation Active
Website Active
Component Status
Active
Functions Service Active
Key Value store Active
Scheduler Service Active
Vault Active
Active
Asia Pacific Points of Presence Active
European Points of Presence Active
North America Points of Presence Active
Southern Asia Points of Presence Active
Active
Access Manager Service Active
App Context Service Active
DNS Service Active
Mobile Push Gateway Active
MQTT Gateway Active
Presence Service Active
Publish/Subscribe Service Active
Realtime Analytics Service Active
Storage and Playback Service Active
Stream Controller Service Active
Active
Administration Portal Active
PubNub Support Portal Active
SDK Documentation Active
Website Active

Latest PubNub outages and incidents.

View the latest incidents for PubNub and check for official updates:

Updates:

  • Time: Feb. 18, 2022, 6:16 p.m.
    Status: Postmortem
    Update: ### **Problem Description, Impact, and Resolution**  At 03:27 UTC on 2022-16-02, we observed errors with Channel Group registrations \(add/remove channels to/from channel groups\) in the South AP PoP \(Mumbai\). We immediately escalated to our storage provider while we routed storage traffic to US West to mitigate the issue. The issue was resolved at 04:30 UTC on 2022-02-15.  This issue occurred due to a bug in our storage providers' platform. Our internal monitoring detected the errors which allowed us to take immediate actions with rerouting traffic and escalating to our provider. ### **Mitigation Steps and Recommended Future Preventative Measures**  We plan to migrate our Mumbai PoP to Kubernetes which will allow us to more efficiently reroute traffic to another PoP when needed. Our storage provider will resolve the existing bug.
  • Time: Feb. 16, 2022, 5:05 a.m.
    Status: Resolved
    Update: The incident has not resurfaced for 30 minutes. We are resolving this issue, and we will follow up with a post-mortem soon. We apologize for the impact this may have had on your service. Please reach out to us by contacting PubNub Support ([email protected]) if you wish to discuss the impact on your service.
  • Time: Feb. 16, 2022, 4:32 a.m.
    Status: Monitoring
    Update: Our storage vendor has identified the issue and taken steps to mitigate it. We will provide further details once we have done a full investigation.
  • Time: Feb. 16, 2022, 4:21 a.m.
    Status: Investigating
    Update: Our storage vendor has responded that they advised that the affected PoP is currently recovering. Our engineering staff continues to investigate and mitigate as possible, in parallel to our vendor's efforts.
  • Time: Feb. 16, 2022, 4:09 a.m.
    Status: Investigating
    Update: Engineering is still working to resolve the underlying issue. We will continue to provide timely updates to report any changes or progress.
  • Time: Feb. 16, 2022, 3:41 a.m.
    Status: Investigating
    Update: At about 03:25 UTC on Feb 16 (Feb 15, 19:25 PST)}, the Subscriber and Channel Groups service began to report errors in the AP South PoP. PubNub Technical Staff is investigating and more information will be posted as it becomes available. If you are experiencing issues that you believe to be related to this incident, please report the details to PubNub Support ([email protected]).

Updates:

  • Time: Feb. 10, 2022, 8:07 p.m.
    Status: Postmortem
    Update: ### **Problem Description, Impact, and Resolution** At 15:44 UTC on 2022-02-04, we observed degraded performance with our functions in the Mumbai region. When we realized a drop in service, we doubled our internal capacity to account for the degraded performance. The issue was resolved for most customers at 19:11 UTC on 2022-02-04, but a small subset of affected customers continued to see issues through 04:00 UTC on 2022-02-05. The reason for the degraded performance was due to a service failure with our vendor. When the service failed, we did not have alerting in place to proactively detect the failure. ### **Mitigation Steps and Recommended Future Preventative Measures** To prevent a similar issue from occurring in the future, we have set up the necessary alerting of our service and continue to work with the vendor to understand the underlying cause.
  • Time: Feb. 4, 2022, 11:05 p.m.
    Status: Resolved
    Update: We apologize for the impact this may have had on your service. Please reach out to us by contacting PubNub Support ([email protected]) if you wish to discuss the impact on your service. This incident has been resolved, and we will follow up with a post-mortem soon.
  • Time: Feb. 4, 2022, 7:24 p.m.
    Status: Monitoring
    Update: A fix has been implemented, and we are monitoring the results for the next 30 mins.
  • Time: Feb. 4, 2022, 6:55 p.m.
    Status: Investigating
    Update: We are experiencing degraded regional Functions performance in Mumbai PoP. The issue is currently under investigation

Updates:

  • Time: Feb. 10, 2022, 8:07 p.m.
    Status: Postmortem
    Update: ### **Problem Description, Impact, and Resolution** At 15:44 UTC on 2022-02-04, we observed degraded performance with our functions in the Mumbai region. When we realized a drop in service, we doubled our internal capacity to account for the degraded performance. The issue was resolved for most customers at 19:11 UTC on 2022-02-04, but a small subset of affected customers continued to see issues through 04:00 UTC on 2022-02-05. The reason for the degraded performance was due to a service failure with our vendor. When the service failed, we did not have alerting in place to proactively detect the failure. ### **Mitigation Steps and Recommended Future Preventative Measures** To prevent a similar issue from occurring in the future, we have set up the necessary alerting of our service and continue to work with the vendor to understand the underlying cause.
  • Time: Feb. 4, 2022, 11:05 p.m.
    Status: Resolved
    Update: We apologize for the impact this may have had on your service. Please reach out to us by contacting PubNub Support ([email protected]) if you wish to discuss the impact on your service. This incident has been resolved, and we will follow up with a post-mortem soon.
  • Time: Feb. 4, 2022, 7:24 p.m.
    Status: Monitoring
    Update: A fix has been implemented, and we are monitoring the results for the next 30 mins.
  • Time: Feb. 4, 2022, 6:55 p.m.
    Status: Investigating
    Update: We are experiencing degraded regional Functions performance in Mumbai PoP. The issue is currently under investigation

Updates:

  • Time: Feb. 4, 2022, 11:01 p.m.
    Status: Resolved
    Update: We apologize for the impact this may have had on your service. Please reach out to us by contacting PubNub Support ([email protected]) if you wish to discuss the impact on your service. This incident has been resolved, and we will follow up with a post-mortem soon.
  • Time: Feb. 4, 2022, 8:22 p.m.
    Status: Monitoring
    Update: A fix has been implemented, and we are monitoring the results for the next 30 mins.
  • Time: Feb. 4, 2022, 5:21 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Feb. 4, 2022, 4:25 p.m.
    Status: Identified
    Update: At 06:28 UTC on 01/29, we observed that some customers may be experiencing a higher rate of premature disconnection of TCP connections for certain TLS sessions, which could be seen as client timeouts. This would particularly affect customers using a pndsn.com origin and primarily affects the subscribe API call, but others may have a lesser effect. This has been partially mitigated, but we continue to work towards a complete solution.

Updates:

  • Time: Feb. 4, 2022, 11:01 p.m.
    Status: Resolved
    Update: We apologize for the impact this may have had on your service. Please reach out to us by contacting PubNub Support ([email protected]) if you wish to discuss the impact on your service. This incident has been resolved, and we will follow up with a post-mortem soon.
  • Time: Feb. 4, 2022, 8:22 p.m.
    Status: Monitoring
    Update: A fix has been implemented, and we are monitoring the results for the next 30 mins.
  • Time: Feb. 4, 2022, 5:21 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Feb. 4, 2022, 4:25 p.m.
    Status: Identified
    Update: At 06:28 UTC on 01/29, we observed that some customers may be experiencing a higher rate of premature disconnection of TCP connections for certain TLS sessions, which could be seen as client timeouts. This would particularly affect customers using a pndsn.com origin and primarily affects the subscribe API call, but others may have a lesser effect. This has been partially mitigated, but we continue to work towards a complete solution.

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Frequently Asked Questions - PubNub

Is there a PubNub outage?
The current status of PubNub is: Systems Active
Where can I find the official status page of PubNub?
The official status page for PubNub is here
How can I get notified if PubNub is down or experiencing an outage?
To get notified of any status changes to PubNub, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of PubNub every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does PubNub do?
Utilize hosted real-time APIs to create interactive remote experiences with features such as in-app chat, push notifications, and location tracking.

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