Pusher outages and incidents
Outage and incident data over the last 30 days for Pusher.
There have been 1 outages or incidents for Pusher in the last 30 days.
Severity Breakdown:
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Sign Up NowComponents and Services Monitored for Pusher
Outlogger tracks the status of these components for Xero:
| Component | Status |
|---|---|
| Beams | Active |
| Beams dashboard | Active |
| Channels Dashboard | Active |
| Channels presence channels | Active |
| Channels Pusher.js CDN | Active |
| Channels REST API | Active |
| Channels Stats Integrations | Active |
| Channels Webhooks | Active |
| Channels WebSocket client API | Active |
| Marketing Website | Active |
| Payment API | Active |
Latest Pusher outages and incidents.
View the latest incidents for Pusher and check for official updates:
Some customers are unable to downgrade their account
Description: This incident has been resolved.
Status: Resolved
Impact: Minor | Started At: Nov. 1, 2024, 3:32 p.m.
Updates:
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Time: Nov. 1, 2024, 3:58 p.m.Status: ResolvedUpdate: This incident has been resolved.
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Time: Nov. 1, 2024, 3:32 p.m.Status: InvestigatingUpdate: We are aware of an issue where customers can't downgrade their account plan. Everything else continues to function normally.
Beams: intermittent disruption loading accounts from the pusher dashboard
Description: From 5:02UTC until 6:23UTC Beams suffered intermittent disruption loading accounts from the pusher dashboard. This was due to internal services not picking up a new ssl certificate that was automatically issued during this time.
Status: Resolved
Impact: None | Started At: Sept. 25, 2024, 5 a.m.
Updates:
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Time: Sept. 26, 2024, 12:18 p.m.Status: ResolvedUpdate: From 5:02UTC until 6:23UTC Beams suffered intermittent disruption loading accounts from the pusher dashboard. This was due to internal services not picking up a new ssl certificate that was automatically issued during this time.
Increased latency on MT1
Description: This incident has been resolved. The team saw similarities with a previous incident that affected the US2 cluster and acted swiftly to mitigate and prevent further impact. Overall the impact was very small: a few connections saw small delays receiving messages for a very short time.
Status: Resolved
Impact: Minor | Started At: Sept. 16, 2024, 2:23 p.m.
Updates:
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Time: Sept. 16, 2024, 2:37 p.m.Status: ResolvedUpdate: This incident has been resolved. The team saw similarities with a previous incident that affected the US2 cluster and acted swiftly to mitigate and prevent further impact. Overall the impact was very small: a few connections saw small delays receiving messages for a very short time.
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Time: Sept. 16, 2024, 2:23 p.m.Status: InvestigatingUpdate: We are currently investigating this issue.
We are experiencing a major outage in our US2 cluster
Description: This incident has been resolved.
Status: Resolved
Impact: Critical | Started At: Sept. 8, 2024, 6 p.m.
Updates:
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Time: Sept. 8, 2024, 11:06 p.m.Status: ResolvedUpdate: This incident has been resolved.
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Time: Sept. 8, 2024, 11:05 p.m.Status: MonitoringUpdate: We are continuing to monitor for any further issues.
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Time: Sept. 8, 2024, 10:21 p.m.Status: MonitoringUpdate: A fix has been implemented, and we are monitoring the results. WebSocket connections should now be functional.
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Time: Sept. 8, 2024, 10:19 p.m.Status: MonitoringUpdate: The team has been able to identify the issue and push a fix. We are seeing a full recovery of the services. We will continue to monitor.
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Time: Sept. 8, 2024, 9:19 p.m.Status: InvestigatingUpdate: Our team is still investigating the issue within our infrastructure that is preventing us from adding WebSocket capacity to the US2 cluster. This issue is specifically impacting our WebSocket deployments. The majority of clients are currently unable to connect using WebSocket. However fallback mechanisms (SockJS, HTTP streaming, and HTTP polling) are available for connection if they are not disabled in your configuration.
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Time: Sept. 8, 2024, 7:31 p.m.Status: InvestigatingUpdate: We are escalating the current issue from a partial outage to a major outage. The majority of traffic in the US2 cluster is currently affected. Our team is fully engaged and working to resolve the issue.
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Time: Sept. 8, 2024, 6 p.m.Status: InvestigatingUpdate: We are investigating what is causing the issue to our US cluster.
Inaccurate Account Usage Warnings Reported
Description: We have resolved the statistics computation issue. Connection counts should be correct again and remain accurate going forward. Daily message volume counters will still show inflated usage until the end of the day; customers that are concerned about potential throttling due to breaching daily limits can reach out to customer support to ensure access remains uninterrupted.
Status: Resolved
Impact: Minor | Started At: Sept. 2, 2024, 11:04 a.m.
Updates:
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Time: Sept. 2, 2024, 11:57 a.m.Status: ResolvedUpdate: We have resolved the statistics computation issue. Connection counts should be correct again and remain accurate going forward. Daily message volume counters will still show inflated usage until the end of the day; customers that are concerned about potential throttling due to breaching daily limits can reach out to customer support to ensure access remains uninterrupted.
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Time: Sept. 2, 2024, 11:04 a.m.Status: InvestigatingUpdate: Some customers have received incorrect warnings about account usage or observed usage statistics that appear to be incorrect. We are investigating.
