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Is there an Redox Engine outage?

Redox Engine status: Systems Active

Last checked: 2 minutes ago

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Redox Engine outages and incidents

Outage and incident data over the last 30 days for Redox Engine.

There have been 2 outages or incidents for Redox Engine in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Redox Engine

Outlogger tracks the status of these components for Xero:

API Active
Carequality Active
Dashboard Active
Data Models Active
docs.redoxengine.com Active
Engine Core Active
Polling Active
redoxengine.com Active
RLS Active
ScienceIO ScienceIO API Active
VPN Active
AWS ec2-us-east-1 Active
AWS ec2-us-west-1 Active
AWS ec2-us-west-2 Active
Hosting Active
IMO Codeset Normalization Active
Verato EMPI Active
Component Status
API Active
Carequality Active
Dashboard Active
Data Models Active
docs.redoxengine.com Active
Engine Core Active
Polling Active
redoxengine.com Active
RLS Active
ScienceIO ScienceIO API Active
VPN Active
Active
AWS ec2-us-east-1 Active
AWS ec2-us-west-1 Active
AWS ec2-us-west-2 Active
Hosting Active
Active
IMO Codeset Normalization Active
Verato EMPI Active

Latest Redox Engine outages and incidents.

View the latest incidents for Redox Engine and check for official updates:

Updates:

  • Time: Nov. 20, 2024, 4:01 p.m.
    Status: Resolved
    Update: This incident has been resolved. Log visibility is available.
  • Time: Nov. 20, 2024, 3:56 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Nov. 20, 2024, 3:48 p.m.
    Status: Investigating
    Update: Redox is investigating an issue affecting the ability to view Logs in the Dashboard. Log processing is NOT affected. Messages are processing as expected. The visibility of logs in the dashboard is unavailable.

Updates:

  • Time: Nov. 12, 2024, 4 p.m.
    Status: Postmortem
    Update: ## Summary * From October 25-28, 2024 some Logs searches initiated by use of the search bar errored. ## What Happened * On October 25 we implemented a code change, which was tested in isolation. * On October 28 we were alerted to search errors and started an incident at 1647CT. * At 1710CT we identified the issue and started working on a fix. * At 1819CT the fix was fully deployed and functionality in Logs search was restored. ## What are we doing about it? * We are considering expanding our testing capabilities to account for earlier detection and mitigation of this type of failure in the future.
  • Time: Oct. 29, 2024, 7:31 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 28, 2024, 11:21 p.m.
    Status: Monitoring
    Update: We've applied a fix in production and are actively monitoring log searches to ensure that full functionality has been restored
  • Time: Oct. 28, 2024, 10:18 p.m.
    Status: Identified
    Update: We have identified the issue and are working on a solution presently
  • Time: Oct. 28, 2024, 9:54 p.m.
    Status: Investigating
    Update: We are aware that dashboard search functionality is extremely limited at the moment. Present workaround is not to use the 'all' category when searching, but we are actively working on a fix.

Updates:

  • Time: Oct. 1, 2024, 4:04 p.m.
    Status: Resolved
    Update: A fix has been implemented and processing has returned to normal. This incident has been resolved.
  • Time: Oct. 1, 2024, 3:59 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Oct. 1, 2024, 3:51 p.m.
    Status: Investigating
    Update: Message processing is delayed for a subset of customers. Observability is not impacted. We are currently investigating the issue.

Updates:

  • Time: Sept. 16, 2024, 12:38 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 16, 2024, 12:15 p.m.
    Status: Investigating
    Update: Some customers may experience a delay in message processing while we investigate this issue. Thank you for your patience.

Updates:

  • Time: Sept. 5, 2024, 1:17 p.m.
    Status: Postmortem
    Update: # Logs intermittently unavailable to view or search ## Summary From August 25-26, 2024 Logs were intermittently delayed or unavailable to view or search in the Redox dashboard. Message processing was unaffected. ## What Happened & How We Responded * On the morning of August 25, AWS initiated an automated failover of their managed database service due to an underlying storage volume issue which subsequently affected throughput of our logs processing. * On August 25th at 0539CT, we restarted impacted application processes which resolved the immediate issue. * On August 26th at 0758CT, we were alerted that logs were again falling behind in processing time. Working with AWS support, we uncovered that the underlying storage from the failover the previous day was still being optimized, resulting in database write latency. The storage optimization completed at 1500CT, and the service was fully available again at 2229CT. ## What we are doing about this: * We are exploring an underlying storage system change to further increase our infrastructure durability.
  • Time: Aug. 27, 2024, 10:03 p.m.
    Status: Resolved
    Update: Log observations have stabilized and remained performant. This incident has been resolved.
  • Time: Aug. 27, 2024, 1:16 p.m.
    Status: Monitoring
    Update: Logs observability is back to performing as expected. We will continue to monitor performance throughout the day (8/27).
  • Time: Aug. 26, 2024, 9:50 p.m.
    Status: Monitoring
    Update: Logs are continuing to catch up. We expect to return to regular observability of logs by 2:00AM CT tomorrow (8/27).
  • Time: Aug. 26, 2024, 8:23 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are catching up on traffic. We expect to return to regular observability of logs by this evening (8/26).
  • Time: Aug. 26, 2024, 4:18 p.m.
    Status: Investigating
    Update: Logs are available in the dashboard again. Visibility remains delayed.
  • Time: Aug. 26, 2024, 3:45 p.m.
    Status: Investigating
    Update: We are continuing to investigate the issue. Log visibility in the dashboard is unavailable while we work to resolve this.
  • Time: Aug. 26, 2024, 1:15 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

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Frequently Asked Questions - Redox Engine

Is there a Redox Engine outage?
The current status of Redox Engine is: Systems Active
Where can I find the official status page of Redox Engine?
The official status page for Redox Engine is here
How can I get notified if Redox Engine is down or experiencing an outage?
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