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Is there an Redox Engine outage?

Redox Engine status: Systems Active

Last checked: 6 minutes ago

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Redox Engine outages and incidents

Outage and incident data over the last 30 days for Redox Engine.

There have been 4 outages or incidents for Redox Engine in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Redox Engine

Outlogger tracks the status of these components for Xero:

API Active
Carequality Active
Dashboard Active
Data Models Active
docs.redoxengine.com Active
Engine Core Active
Polling Active
redoxengine.com Active
RLS Active
ScienceIO ScienceIO API Active
VPN Active
AWS ec2-us-east-1 Active
AWS ec2-us-west-1 Active
AWS ec2-us-west-2 Active
Hosting Active
IMO Codeset Normalization Active
Verato EMPI Active
Component Status
API Active
Carequality Active
Dashboard Active
Data Models Active
docs.redoxengine.com Active
Engine Core Active
Polling Active
redoxengine.com Active
RLS Active
ScienceIO ScienceIO API Active
VPN Active
Active
AWS ec2-us-east-1 Active
AWS ec2-us-west-1 Active
AWS ec2-us-west-2 Active
Hosting Active
Active
IMO Codeset Normalization Active
Verato EMPI Active

Latest Redox Engine outages and incidents.

View the latest incidents for Redox Engine and check for official updates:

Updates:

  • Time: Feb. 6, 2023, 9:47 p.m.
    Status: Resolved
    Update: This issue has been resolved.
  • Time: Feb. 6, 2023, 7:33 p.m.
    Status: Monitoring
    Update: Message retries are working, however, they are still operating at a degraded level at this time. We are continuing to monitor.
  • Time: Feb. 6, 2023, 6:16 p.m.
    Status: Monitoring
    Update: Message retries are working, however, they are operating at a degraded level at this time. We are continuing to monitor.
  • Time: Feb. 6, 2023, 5:14 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Feb. 6, 2023, 4:13 p.m.
    Status: Identified
    Update: Some queues are pausing and not automatically unpausing after a successful retry. We have identified the issue and are getting a fix in place. Impacted connections are being manually unpaused.

Updates:

  • Time: Feb. 6, 2023, 9:47 p.m.
    Status: Resolved
    Update: This issue has been resolved.
  • Time: Feb. 6, 2023, 7:33 p.m.
    Status: Monitoring
    Update: Message retries are working, however, they are still operating at a degraded level at this time. We are continuing to monitor.
  • Time: Feb. 6, 2023, 6:16 p.m.
    Status: Monitoring
    Update: Message retries are working, however, they are operating at a degraded level at this time. We are continuing to monitor.
  • Time: Feb. 6, 2023, 5:14 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Feb. 6, 2023, 4:13 p.m.
    Status: Identified
    Update: Some queues are pausing and not automatically unpausing after a successful retry. We have identified the issue and are getting a fix in place. Impacted connections are being manually unpaused.

Updates:

  • Time: Feb. 2, 2023, 11:20 p.m.
    Status: Resolved
    Update: The upgrade is complete and log content is loading successfully.
  • Time: Feb. 2, 2023, 11:08 p.m.
    Status: Monitoring
    Update: The database upgrade is running and log contents are unavailable. An update will be posted when the upgrade is complete.
  • Time: Feb. 2, 2023, 10:57 p.m.
    Status: Monitoring
    Update: Redox is making a planned change to a database which will prevent log content from being available for one to two minutes beginning at 5pm CST.

Updates:

  • Time: Feb. 2, 2023, 11:20 p.m.
    Status: Resolved
    Update: The upgrade is complete and log content is loading successfully.
  • Time: Feb. 2, 2023, 11:08 p.m.
    Status: Monitoring
    Update: The database upgrade is running and log contents are unavailable. An update will be posted when the upgrade is complete.
  • Time: Feb. 2, 2023, 10:57 p.m.
    Status: Monitoring
    Update: Redox is making a planned change to a database which will prevent log content from being available for one to two minutes beginning at 5pm CST.

Updates:

  • Time: Feb. 1, 2023, 9:31 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 1, 2023, 8:51 p.m.
    Status: Identified
    Update: We are currently investigating an issue affecting the user registration process. At this time users are unable to complete the new user registration workflow to accept dashboard invitations. This is only affecting users who have recently been invited. A fix has been identified and is being implemented.

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Frequently Asked Questions - Redox Engine

Is there a Redox Engine outage?
The current status of Redox Engine is: Systems Active
Where can I find the official status page of Redox Engine?
The official status page for Redox Engine is here
How can I get notified if Redox Engine is down or experiencing an outage?
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