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Is there an Restaurant365 outage?

Restaurant365 status: Systems Active

Last checked: 6 minutes ago

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Restaurant365 outages and incidents

Outage and incident data over the last 30 days for Restaurant365.

There have been 0 outages or incidents for Restaurant365 in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Restaurant365

Outlogger tracks the status of these components for Xero:

API Active
Bank Integration Active
FTP File Watcher (Vendor Integration) Active
POS Integrations (DSS Polling) Active
Classic Active
R365 Active
Ad Hoc Active
Automated Report Distribution Active
Check & Invoice Printing Active
Custom Financials Reporter Active
FYIsoft Active
My Reports Active
R365 Intelligence Active
Customer Databases Active
R365 Payroll Active
Component Status
Active
API Active
Bank Integration Active
FTP File Watcher (Vendor Integration) Active
POS Integrations (DSS Polling) Active
Active
Classic Active
R365 Active
Active
Ad Hoc Active
Automated Report Distribution Active
Check & Invoice Printing Active
Custom Financials Reporter Active
FYIsoft Active
My Reports Active
R365 Intelligence Active
Active
Customer Databases Active
R365 Payroll Active

Latest Restaurant365 outages and incidents.

View the latest incidents for Restaurant365 and check for official updates:

Updates:

  • Time: Aug. 2, 2022, 9:15 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 2, 2022, 3:19 p.m.
    Status: Monitoring
    Update: At this time, a fix for the issue with pages not loading has been implemented and we are monitoring performance. If you are still experiencing access issues, please contact our Support team: https://help.restaurant365.net/en/support/home#contact
  • Time: Aug. 2, 2022, 2:46 p.m.
    Status: Investigating
    Update: We have received reports of certain pages within R365 failing to load (Smart Ops, AP Center, Documents to Process). We are currently investigating and will update this page as more details become available.

Updates:

  • Time: Aug. 2, 2022, 6:07 p.m.
    Status: Resolved
    Update: We have seen no further issues with Multi-Instance Switching. If you experience an issue with the feature, please contact our Support team: https://help.restaurant365.net/en/support/home#contact
  • Time: Aug. 2, 2022, 2:48 p.m.
    Status: Monitoring
    Update: At this time, Multi-Instance Switching access has been restored and we are monitoring performance. If you are still experiencing access issues, please contact our Support team: https://help.restaurant365.net/en/support/home#contact
  • Time: Aug. 2, 2022, 1:51 p.m.
    Status: Identified
    Update: Our Engineering team has identified the cause of the issue and is currently working on a fix.
  • Time: Aug. 2, 2022, 1:39 p.m.
    Status: Investigating
    Update: Customers that use Multi-Instance Switching are reporting an inability to access the feature. We are currently investigating and will update this page as more details become available.

Updates:

  • Time: March 11, 2022, 5:48 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 11, 2022, 5:47 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: March 11, 2022, 5:47 p.m.
    Status: Monitoring
    Update: A fix has been implemented by GoDaddy and we are monitoring the results. All sites should now be accessible.
  • Time: March 11, 2022, 5:22 p.m.
    Status: Investigating
    Update: Our DNS provider, Go Daddy, is currently experiencing an outage that is affecting our DNS servers and customer access to databases. Our engineers are in contact with Go Daddy and working on the issue. We apologize for the inconvenience.

Updates:

  • Time: Nov. 8, 2021, 10:38 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 8, 2021, 8:54 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Nov. 8, 2021, 8:22 p.m.
    Status: Investigating
    Update: We are currently investigating reports of customers experiencing slowness while using various areas of the software. We will update this page with more details as they become available.

Updates:

  • Time: Oct. 26, 2021, 7:07 p.m.
    Status: Resolved
    Update: We have received no further reports of inability to submit tickets from our Support Center. If you experience any difficulties, please let us know in our chat console (look for the "Chat With Us" button in the bottom right).
  • Time: Oct. 26, 2021, 4:37 p.m.
    Status: Monitoring
    Update: Our ticketing vendor has identified the cause of the issue as a flawed code update to a nonessential tool suite component that we have now disabled. At this time, we believe the issue is resolved but will continue to monitor closely. If you experience any difficulties submitting a ticket, please let us know in our chat console.
  • Time: Oct. 25, 2021, 1:17 p.m.
    Status: Identified
    Update: Our ticketing system vendor's development team is currently working on a solution to this issue.
  • Time: Oct. 24, 2021, 8 p.m.
    Status: Investigating
    Update: Our ticketing system vendor has validated the issue, but has been able to reproduce it only sporadically and is still investigating the underlying cause. We will continue to monitor closely and deliver updates here as they become available.
  • Time: Oct. 22, 2021, 5:34 p.m.
    Status: Investigating
    Update: We have received several customer reports that the submission option on our Support Center ticket creation page is not working. We have reported this issue to our ticketing system vendor and are awaiting further instruction. This issue is not affecting all customers, so please feel free to attempt ticket submission if you need to contact us. You can also use our chat option as an alternative (look for the "Chat With Us" button in the bottom right). We'll post updates here as they become available.

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Frequently Asked Questions - Restaurant365

Is there a Restaurant365 outage?
The current status of Restaurant365 is: Systems Active
Where can I find the official status page of Restaurant365?
The official status page for Restaurant365 is here
How can I get notified if Restaurant365 is down or experiencing an outage?
To get notified of any status changes to Restaurant365, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Restaurant365 every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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