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Is there an RevenueCat outage?

RevenueCat status: Systems Active

Last checked: 4 minutes ago

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RevenueCat outages and incidents

Outage and incident data over the last 30 days for RevenueCat.

There have been 2 outages or incidents for RevenueCat in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for RevenueCat

Outlogger tracks the status of these components for Xero:

API Uptime Active
Documentation Active
Event Dispatching Active
Scheduled Data Exports Active
Apple Receipt Server Active
Apple Sandbox Receipt Server Active
Google Play Store Receipt Server Active
Stripe Receipt Server Active
Charts Active
Customer Lists Active
Overview Active
Component Status
API Uptime Active
Documentation Active
Event Dispatching Active
Scheduled Data Exports Active
Active
Apple Receipt Server Active
Apple Sandbox Receipt Server Active
Google Play Store Receipt Server Active
Stripe Receipt Server Active
Active
Charts Active
Customer Lists Active
Overview Active

Latest RevenueCat outages and incidents.

View the latest incidents for RevenueCat and check for official updates:

Updates:

  • Time: March 17, 2024, 6:48 p.m.
    Status: Resolved
    Update: Update: last seen data is fully restored and we are fully recovered. This resolves the incident. Engineers will continue monitoring, and will follow up internally with intention of preventing further recurrences.
  • Time: March 17, 2024, 6:34 p.m.
    Status: Identified
    Update: Engineers have increased the capacity of the cluster which serves last seen data, and are bringing load back over to it gradually. We will update again when last seen data is enabled 100%.
  • Time: March 17, 2024, 6:34 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: March 17, 2024, 5:26 p.m.
    Status: Identified
    Update: Engineers have completed re-synchronizing purchases which were temporarily granted during the initial mitigation, and have restored RevenueCat's backend systems to their non-degraded state, with the exception of last seen data which is not being read or written. As a result of this unplanned downtime and until further notice, last seen data may be missing from some responses and outdated in others. However, response times and success rates can be expected to be normal. Engineers are working to bring back the systems that store and provide last seen information.
  • Time: March 17, 2024, 4:44 p.m.
    Status: Identified
    Update: Most systems are back to normal. Only impacted problem that we haven't solved is last_seen fields. We are replaying all impacted purchases
  • Time: March 17, 2024, 4:29 p.m.
    Status: Identified
    Update: We've isolated the system causing the issue and disabled it. Service is slightly degraded
  • Time: March 17, 2024, 4:15 p.m.
    Status: Investigating
    Update: Our engineers detected degraded performance and performed an emergency mitigation while we investigate

Updates:

  • Time: March 14, 2024, 7:40 p.m.
    Status: Resolved
    Update: From approx 5:56AM UTC until approx. 6:07AM UTC, all API calls were timing out across Khepri. Engineers have traced the cause to a cache failover under unusually high load during a one-off data import. Failover took longer than usual due to the heavy load, and, combined with a recently added backoff strategy that was overly aggressive, the temporarily unavailable cache caused all available threads in the backend to stall. After the cache finished failing over, the system returned to normal operation.

Updates:

  • Time: March 14, 2024, 7:40 p.m.
    Status: Resolved
    Update: From approx 5:56AM UTC until approx. 6:07AM UTC, all API calls were timing out across Khepri. Engineers have traced the cause to a cache failover under unusually high load during a one-off data import. Failover took longer than usual due to the heavy load, and, combined with a recently added backoff strategy that was overly aggressive, the temporarily unavailable cache caused all available threads in the backend to stall. After the cache finished failing over, the system returned to normal operation.

Updates:

  • Time: March 4, 2024, 5:40 p.m.
    Status: Resolved
    Update: Apple is recovered and all purchases were replayed. Marking as resolved
  • Time: March 4, 2024, 5:21 p.m.
    Status: Monitoring
    Update: Apple self recovered. We are replaying every request that failed while we monitor Apple's endpoints.
  • Time: March 4, 2024, 5:13 p.m.
    Status: Identified
    Update: Apple had three spikes of errors on both Store Kit 1 and Store Kit 2 endpoints.
  • Time: March 4, 2024, 4:59 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: March 4, 2024, 5:40 p.m.
    Status: Resolved
    Update: Apple is recovered and all purchases were replayed. Marking as resolved
  • Time: March 4, 2024, 5:21 p.m.
    Status: Monitoring
    Update: Apple self recovered. We are replaying every request that failed while we monitor Apple's endpoints.
  • Time: March 4, 2024, 5:13 p.m.
    Status: Identified
    Update: Apple had three spikes of errors on both Store Kit 1 and Store Kit 2 endpoints.
  • Time: March 4, 2024, 4:59 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

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Frequently Asked Questions - RevenueCat

Is there a RevenueCat outage?
The current status of RevenueCat is: Systems Active
Where can I find the official status page of RevenueCat?
The official status page for RevenueCat is here
How can I get notified if RevenueCat is down or experiencing an outage?
To get notified of any status changes to RevenueCat, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of RevenueCat every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does RevenueCat do?
RevenueCat simplifies in-app purchases and subscriptions on iOS, Android, and the web without the need for server code. Sign up for free.

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