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Is there an Rev.io outage?

Rev.io status: Systems Active

Last checked: 5 minutes ago

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Rev.io outages and incidents

Outage and incident data over the last 30 days for Rev.io.

There have been 0 outages or incidents for Rev.io in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Rev.io

Outlogger tracks the status of these components for Xero:

AgentClick Web Active
BillCenter.net Web Active
Developer Documentation (developers.rev.io) Active
REST API Active
Rev.io Web Active
SOAP API Active
Client Data Cluster A01 Active
Client Data Cluster A02 Active
Client Data Cluster A03 Active
Client Data Cluster A04 Active
Client Data Cluster A05 Active
Client Data Cluster A06 Active
Client Data Cluster A07 Active
Client Data Cluster A08 Active
Client Data Cluster A09 Active
Client Data Cluster P01 Active
Client Data Cluster P02 Active
Email Queue Active
File Transfer Active
Recurring Billing Active
Rev.io Customer Profile Active
Usage Rating Active
AWS s3-us-east-2 Active
Dyn, Inc. Primary Zone Propagation Active
SendGrid API v3 Active
SendGrid Event Webhook Active
SendGrid SMTP Active
Twilio SMS Active
Avalara Avalara CloudConnect Active
Avalara Tax Calculation Service Active
SureTax API Active
Component Status
Active
AgentClick Web Active
BillCenter.net Web Active
Developer Documentation (developers.rev.io) Active
REST API Active
Rev.io Web Active
SOAP API Active
Active
Client Data Cluster A01 Active
Client Data Cluster A02 Active
Client Data Cluster A03 Active
Client Data Cluster A04 Active
Client Data Cluster A05 Active
Client Data Cluster A06 Active
Client Data Cluster A07 Active
Client Data Cluster A08 Active
Client Data Cluster A09 Active
Client Data Cluster P01 Active
Client Data Cluster P02 Active
Active
Email Queue Active
File Transfer Active
Recurring Billing Active
Rev.io Customer Profile Active
Usage Rating Active
Active
AWS s3-us-east-2 Active
Dyn, Inc. Primary Zone Propagation Active
SendGrid API v3 Active
SendGrid Event Webhook Active
SendGrid SMTP Active
Twilio SMS Active
Active
Avalara Avalara CloudConnect Active
Avalara Tax Calculation Service Active
SureTax API Active

Latest Rev.io outages and incidents.

View the latest incidents for Rev.io and check for official updates:

Updates:

  • Time: Oct. 9, 2024, 6:53 p.m.
    Status: Resolved
    Update: This incident has been resolved. For any issues with payments made yesterday during the intermittent outage, please reach out to our Client Success team for assistance.
  • Time: Oct. 8, 2024, 8 p.m.
    Status: Monitoring
    Update: We are continuing to wait for the final 'all-clear' from Paya. They have made progress but have still encountered intermittent slowness/errors. As soon as we have a root cause and final update we will update this thread.
  • Time: Oct. 8, 2024, 6:48 p.m.
    Status: Monitoring
    Update: A fix has been implemented by Paya and we are monitoring the results. Please reach out to Client Success with any questions. We will provide final guidance here once it's available.
  • Time: Oct. 8, 2024, 6:24 p.m.
    Status: Investigating
    Update: We are currently investigating reports of payments errors when attempting to make payments using Paya. We have reached out to their team for guidance, and have involved our Engineering team as well. As soon as more info is available, we will update this incident page. Please reach out to Client Success with any concerns or questions, and thanks for your attention to this matter.

Updates:

  • Time: April 11, 2024, 6:45 p.m.
    Status: Resolved
    Update: Payments have been flowing successfully since Paya's fix was implemented. At this time, the incident is marked as resolved. For any lingering questions or issues, please reach out to Client Success.
  • Time: April 11, 2024, 6:45 p.m.
    Status: Resolved
    Update: Payments have been flowing successfully since Paya's fix was implemented. At this time, the incident is marked as resolved. For any lingering questions or issues, please reach out to Client Success.
  • Time: April 11, 2024, 4:31 p.m.
    Status: Monitoring
    Update: Paya has implemented a fix and we are monitoring the results. Please retry any missed payments and reach out to our Client Success team with any questions or continued issues.
  • Time: April 11, 2024, 4:31 p.m.
    Status: Monitoring
    Update: Paya has implemented a fix and we are monitoring the results. Please retry any missed payments and reach out to our Client Success team with any questions or continued issues.
  • Time: April 11, 2024, 4:04 p.m.
    Status: Identified
    Update: We are continuing to request info from Paya about their outage and time to resolve. More info will be sent here as soon as we can.
  • Time: April 11, 2024, 4:04 p.m.
    Status: Identified
    Update: We are continuing to request info from Paya about their outage and time to resolve. More info will be sent here as soon as we can.
  • Time: April 11, 2024, 3:59 p.m.
    Status: Identified
    Update: We are receiving reports of payments failures for clients using Paya as their payment processor. Paya has confirmed an outage on their side as the culprit, and are working quickly to restore access and payments flowing. We will keep this thread updated as we receive information. Please refer to Client Success with any questions in the meantime, and thank you for your continued support and patience. - The Rev.io Team
  • Time: April 11, 2024, 3:59 p.m.
    Status: Identified
    Update: We are receiving reports of payments failures for clients using Paya as their payment processor. Paya has confirmed an outage on their side as the culprit, and are working quickly to restore access and payments flowing. We will keep this thread updated as we receive information. Please refer to Client Success with any questions in the meantime, and thank you for your continued support and patience. - The Rev.io Team

Updates:

  • Time: April 9, 2024, 7:36 p.m.
    Status: Resolved
    Update: This incident has been resolved. Thanks for your attention and reach out to Client Success with any lingering questions.
  • Time: April 9, 2024, 4:53 p.m.
    Status: Monitoring
    Update: This issue has been resolved and full functionality of FTP sites should be restored. We will continue to monitor the situation and if you are still experiencing issues, please reach out to the Client Success team for us to assist further.
  • Time: April 9, 2024, 1:33 p.m.
    Status: Identified
    Update: We have identified an issue related to viewing and editing FTP sites within the Rev.io billing platform. All files are still flowing in, processing, and rating correctly. However, viewing and editing the FTP site produces an error. The team has already found the affected code and will be fixing this via a hotfix today. We will follow up with more information as soon as it's available. Please reach out to Client Success with any questions or concerns.

Updates:

  • Time: April 9, 2024, 7:36 p.m.
    Status: Resolved
    Update: This incident has been resolved. Thanks for your attention and reach out to Client Success with any lingering questions.
  • Time: April 9, 2024, 4:53 p.m.
    Status: Monitoring
    Update: This issue has been resolved and full functionality of FTP sites should be restored. We will continue to monitor the situation and if you are still experiencing issues, please reach out to the Client Success team for us to assist further.
  • Time: April 9, 2024, 1:33 p.m.
    Status: Identified
    Update: We have identified an issue related to viewing and editing FTP sites within the Rev.io billing platform. All files are still flowing in, processing, and rating correctly. However, viewing and editing the FTP site produces an error. The team has already found the affected code and will be fixing this via a hotfix today. We will follow up with more information as soon as it's available. Please reach out to Client Success with any questions or concerns.

Updates:

  • Time: Feb. 2, 2024, 5:49 p.m.
    Status: Resolved
    Update: We have seen stable connections with CSI since their outage was resolved. As of this time we don't have any insight into the reason for the outage that the CSI tax engine experienced from 1/27-1/30. For this reason we ask that any questions be directed to CSI until a root cause is provided. Once a root cause is provided to rev.io we may ask that you take precautionary actions if the root cause warrants such a response.
  • Time: Jan. 31, 2024, 2:11 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Jan. 31, 2024, 2:11 p.m.
    Status: Monitoring
    Update: We are monitoring the results of the fix from CSI, and at this time taxes are flowing again. We highly recommend all clients who use CSI to run test transactions and validate taxes are correct via your team and/or tax compliance partner.
  • Time: Jan. 31, 2024, 2:44 a.m.
    Status: Monitoring
    Update: A fix has been implemented by CSI and they have provided the following guidance: Incident status: Monitoring Our Tax Rating APIs are now online using the same endpoints you currently have. We had to change the IP addresses of the systems, so it may take some time for the DNS to propagate throughout the world. If you would like the new IP address of the endpoint, please contact me at [email protected]. Thank you for your patience.
  • Time: Jan. 30, 2024, 8:55 p.m.
    Status: Identified
    Update: We are still waiting for CSI to resolve the outage, please refer to their status page for the most up to date information. For any clients who use CSI and also bill on the 1st of the month, we are offering to disable billing automation until the CSI outage is resolved. Reach out to Client Success with any questions or needs and thanks for your continued patience.
  • Time: Jan. 30, 2024, 1:24 p.m.
    Status: Identified
    Update: At this time, CSI is still down. They have provided the following update, pasted below. "Update - Still working to bring up the tax calc APIs at a minimum level for tax rating. Have faced several complications in this regard."
  • Time: Jan. 30, 2024, 1:49 a.m.
    Status: Identified
    Update: We received the following update from CSI: Update - We are in QC process and are continuing to make progress on providing tax rating capabilities through our APIs. Currently, it appears we will have functionality restored later tonight. Will provide another update as we get closer. Thank you for your patience.
  • Time: Jan. 29, 2024, 7:52 p.m.
    Status: Identified
    Update: We have spoken with CSI, and they are hopeful to have the outage resolved this evening. Our hope is for taxes to be flowing by the end of business today, but if not it should resume tomorrow morning. CSI is doing everything they can to restore service soon and are thankful for the patience from our clients. As soon as more info is available, it will be updated and distributed here.
  • Time: Jan. 29, 2024, 6:27 p.m.
    Status: Identified
    Update: At this time we are still waiting on CSI to resolve their outage. We have not gotten a firm timeline from their team, and are hoping for resolution. Orders, charges, and bills will still be affected for any client using CSI until the outage is resolved. Please refer to CSI's status page as well as ours for any updates as they become available. https://compliancesolutionsinc.statuspage.io/incidents/xbwrsmypkfnt
  • Time: Jan. 29, 2024, 5:41 p.m.
    Status: Identified
    Update: CSI's team is continuing to work on the issues from their side, and will provide another update this afternoon. Thank you for your patience as we wait for CSI to resolve their outage.
  • Time: Jan. 29, 2024, 4:16 p.m.
    Status: Identified
    Update: CSI has identified the issue and is working to resolve it. We hope to have service restored by their team in the next 2 hours. As soon as we hear more information we will pass it along. CSI has created a status page as well, located here: https://compliancesolutionsinc.statuspage.io/
  • Time: Jan. 29, 2024, 3 p.m.
    Status: Investigating
    Update: We are continuing to wait for guidance from the CSI and an estimated time for resolution. As soon as more information is received, we will update this thread.
  • Time: Jan. 29, 2024, 1:26 p.m.
    Status: Investigating
    Update: We are currently receiving reports that clients who use CSI as their tax engine are not producing taxes on products or bills currently. CSI appears to be having an outage upstream from our platform. We have reached out to the CSI team for guidance and assistance. At this time, clients using CSI will be unable to run bills or create taxes until CSI has resolved the issue. We'll monitor closely and hope the CSI team is able to fix it quickly. Reach out to Client Success with any questions.

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Frequently Asked Questions - Rev.io

Is there a Rev.io outage?
The current status of Rev.io is: Systems Active
Where can I find the official status page of Rev.io?
The official status page for Rev.io is here
How can I get notified if Rev.io is down or experiencing an outage?
To get notified of any status changes to Rev.io, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Rev.io every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Rev.io do?
Rev.io's billing platform for MSPs and telecoms streamlines billing processes, freeing up time for business growth and innovation.

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