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Is there an Rev.io outage?

Rev.io status: Systems Active

Last checked: 2 minutes ago

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Rev.io outages and incidents

Outage and incident data over the last 30 days for Rev.io.

There have been 0 outages or incidents for Rev.io in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Rev.io

Outlogger tracks the status of these components for Xero:

AgentClick Web Active
BillCenter.net Web Active
Developer Documentation (developers.rev.io) Active
REST API Active
Rev.io Web Active
SOAP API Active
Client Data Cluster A01 Active
Client Data Cluster A02 Active
Client Data Cluster A03 Active
Client Data Cluster A04 Active
Client Data Cluster A05 Active
Client Data Cluster A06 Active
Client Data Cluster A07 Active
Client Data Cluster A08 Active
Client Data Cluster A09 Active
Client Data Cluster P01 Active
Client Data Cluster P02 Active
Email Queue Active
File Transfer Active
Recurring Billing Active
Rev.io Customer Profile Active
Usage Rating Active
AWS s3-us-east-2 Active
Dyn, Inc. Primary Zone Propagation Active
SendGrid API v3 Active
SendGrid Event Webhook Active
SendGrid SMTP Active
Twilio SMS Active
Avalara Avalara CloudConnect Active
Avalara Tax Calculation Service Active
SureTax API Active
Component Status
Active
AgentClick Web Active
BillCenter.net Web Active
Developer Documentation (developers.rev.io) Active
REST API Active
Rev.io Web Active
SOAP API Active
Active
Client Data Cluster A01 Active
Client Data Cluster A02 Active
Client Data Cluster A03 Active
Client Data Cluster A04 Active
Client Data Cluster A05 Active
Client Data Cluster A06 Active
Client Data Cluster A07 Active
Client Data Cluster A08 Active
Client Data Cluster A09 Active
Client Data Cluster P01 Active
Client Data Cluster P02 Active
Active
Email Queue Active
File Transfer Active
Recurring Billing Active
Rev.io Customer Profile Active
Usage Rating Active
Active
AWS s3-us-east-2 Active
Dyn, Inc. Primary Zone Propagation Active
SendGrid API v3 Active
SendGrid Event Webhook Active
SendGrid SMTP Active
Twilio SMS Active
Active
Avalara Avalara CloudConnect Active
Avalara Tax Calculation Service Active
SureTax API Active

Latest Rev.io outages and incidents.

View the latest incidents for Rev.io and check for official updates:

Updates:

  • Time: April 10, 2023, 6:08 p.m.
    Status: Resolved
    Update: This incident has been resolved, but our team is continuing to monitor throughout the rest of the day. If you have any issues, please reach out to the Client Success team.
  • Time: April 10, 2023, 5:48 p.m.
    Status: Monitoring
    Update: Client sites are coming back up at this time, and we are monitoring to ensure all sites return to a healthy state. As soon as more info is available, we'll update this status page again.
  • Time: April 10, 2023, 5:39 p.m.
    Status: Investigating
    Update: Our team is currently investigating an issue preventing access to some client sites. As soon as more information is available, we'll update this incident. Thank you for your time, and please reach out to Client Success for any questions.

Updates:

  • Time: March 1, 2023, 2:53 p.m.
    Status: Resolved
    Update: This incident has been resolved, and MRCs/bills will continue to complete throughout the day. For any questions or concerns, please reach out to the Client Success team.
  • Time: March 1, 2023, 1:26 p.m.
    Status: Identified
    Update: The issue has been identified and our team has restarted background services. MRC posting appears to be working again, but we're continuing to monitor and will assist bill runs throughout the day.
  • Time: March 1, 2023, 1 p.m.
    Status: Investigating
    Update: We are currently investigating issues related to client billing. At this time we are seeing MRC posting issues and associated lack of bills from affected customers. We have a full team working to resolve it, and hope to have more information soon. Thank you for your patience and support.

Updates:

  • Time: March 1, 2023, 2:53 p.m.
    Status: Resolved
    Update: This incident has been resolved, and MRCs/bills will continue to complete throughout the day. For any questions or concerns, please reach out to the Client Success team.
  • Time: March 1, 2023, 1:26 p.m.
    Status: Identified
    Update: The issue has been identified and our team has restarted background services. MRC posting appears to be working again, but we're continuing to monitor and will assist bill runs throughout the day.
  • Time: March 1, 2023, 1 p.m.
    Status: Investigating
    Update: We are currently investigating issues related to client billing. At this time we are seeing MRC posting issues and associated lack of bills from affected customers. We have a full team working to resolve it, and hope to have more information soon. Thank you for your patience and support.

Updates:

  • Time: March 10, 2023, 5:49 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 25, 2023, 1:11 p.m.
    Status: Identified
    Update: At this time, electronic order provisioning is now back online for Verizon. The team is continuing to work with Ziply with the expected ETA on a fix for Monday morning. Thank you for your patience as we work on getting this issue corrected.
  • Time: Feb. 24, 2023, 7:34 p.m.
    Status: Identified
    Update: The team has identified the cause of the issue and is working with our provisioning vendors now to get a correction in. At this time Frontier provisioning is back up and the team is continuing to work with Verizon and Ziply. CDR processing should also be back to full performance for all clients.
  • Time: Feb. 24, 2023, 3:37 p.m.
    Status: Investigating
    Update: Rev.io is aware of an issue that is impacting electronic order provisioning. The team is working to correct this issue and will provide an update once cause has been found. If you are currently experiencing issues with CDR file processing, please verify that the below IP's have been whitelisted by your providers or owned systems to ensure our services can reach out to retrieve the files. 20.121.212.160/32, 168.62.59.40/32 and 18.205.140.255/32

Updates:

  • Time: March 10, 2023, 5:49 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 25, 2023, 1:11 p.m.
    Status: Identified
    Update: At this time, electronic order provisioning is now back online for Verizon. The team is continuing to work with Ziply with the expected ETA on a fix for Monday morning. Thank you for your patience as we work on getting this issue corrected.
  • Time: Feb. 24, 2023, 7:34 p.m.
    Status: Identified
    Update: The team has identified the cause of the issue and is working with our provisioning vendors now to get a correction in. At this time Frontier provisioning is back up and the team is continuing to work with Verizon and Ziply. CDR processing should also be back to full performance for all clients.
  • Time: Feb. 24, 2023, 3:37 p.m.
    Status: Investigating
    Update: Rev.io is aware of an issue that is impacting electronic order provisioning. The team is working to correct this issue and will provide an update once cause has been found. If you are currently experiencing issues with CDR file processing, please verify that the below IP's have been whitelisted by your providers or owned systems to ensure our services can reach out to retrieve the files. 20.121.212.160/32, 168.62.59.40/32 and 18.205.140.255/32

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Frequently Asked Questions - Rev.io

Is there a Rev.io outage?
The current status of Rev.io is: Systems Active
Where can I find the official status page of Rev.io?
The official status page for Rev.io is here
How can I get notified if Rev.io is down or experiencing an outage?
To get notified of any status changes to Rev.io, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Rev.io every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Rev.io do?
Rev.io's billing platform for MSPs and telecoms streamlines billing processes, freeing up time for business growth and innovation.