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Is there an SalesRabbit outage?

SalesRabbit status: Systems Active

Last checked: 3 minutes ago

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SalesRabbit outages and incidents

Outage and incident data over the last 30 days for SalesRabbit.

There have been 1 outages or incidents for SalesRabbit in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for SalesRabbit

Outlogger tracks the status of these components for Xero:

Auth0 User Authentication Active
Chat Active
Dropbox Sign, Fax, and Forms API callbacks from Dropbox Sign Active
Dropbox Sign, Fax, and Forms Document signing through Dropbox Sign and Fax Active
Dropbox Sign, Fax, and Forms Embedded signing through Dropbox Sign Active
Dropbox Sign, Fax, and Forms Send signature requests Active
Learn Active
Digital Contracts Active
EU API Active
Integrations Active
Mobile Apps Active
Web EU Active
Batch Geocoding Active
DataGrid: Business Search Active
DataGrid: Residential Active
Digital Contracts Active
Integrations Active
Mobile Apps Active
US Public API Active
Web App Active
Component Status
Auth0 User Authentication Active
Chat Active
Dropbox Sign, Fax, and Forms API callbacks from Dropbox Sign Active
Dropbox Sign, Fax, and Forms Document signing through Dropbox Sign and Fax Active
Dropbox Sign, Fax, and Forms Embedded signing through Dropbox Sign Active
Dropbox Sign, Fax, and Forms Send signature requests Active
Learn Active
Active
Digital Contracts Active
EU API Active
Integrations Active
Mobile Apps Active
Web EU Active
Active
Batch Geocoding Active
DataGrid: Business Search Active
DataGrid: Residential Active
Digital Contracts Active
Integrations Active
Mobile Apps Active
US Public API Active
Web App Active

Latest SalesRabbit outages and incidents.

View the latest incidents for SalesRabbit and check for official updates:

Updates:

  • Time: Dec. 12, 2022, 11:03 p.m.
    Status: Resolved
    Update: We have not seen any further issues or complications from today's outage and are closing this incident at this time.
  • Time: Dec. 12, 2022, 6:27 p.m.
    Status: Monitoring
    Update: We have identified and corrected the erroneous data that was causing the issue. We have also determined how the corrupt data was introduced into the system and have a plan to further improve data validation to the affected application. We are back up and running, and we appreciate your patience. We will continue to keep a close eye on WebHooks today to ensure that there are no further issues.
  • Time: Dec. 12, 2022, 4:34 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Dec. 12, 2022, 4:33 p.m.
    Status: Investigating
    Update: We are aware of an issue with the WebHooks page not loading for some US clients. Our engineers are actively working on isolating the cause.

Updates:

  • Time: Dec. 12, 2022, 11:03 p.m.
    Status: Resolved
    Update: We have not seen any further issues or complications from today's outage and are closing this incident at this time.
  • Time: Dec. 12, 2022, 6:27 p.m.
    Status: Monitoring
    Update: We have identified and corrected the erroneous data that was causing the issue. We have also determined how the corrupt data was introduced into the system and have a plan to further improve data validation to the affected application. We are back up and running, and we appreciate your patience. We will continue to keep a close eye on WebHooks today to ensure that there are no further issues.
  • Time: Dec. 12, 2022, 4:34 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Dec. 12, 2022, 4:33 p.m.
    Status: Investigating
    Update: We are aware of an issue with the WebHooks page not loading for some US clients. Our engineers are actively working on isolating the cause.

Updates:

  • Time: Nov. 2, 2022, 8:25 p.m.
    Status: Postmortem
    Update: A code change was deployed enabling some exciting new features behind the hood but the feature flag was not configured correctly. This redirected our users to the wrong place. We have reverted the change. Thank you for your patience. We will be instituting some additional Quality Assurance steps to ensure this doesn’t happen in the future.
  • Time: Nov. 2, 2022, 8:25 p.m.
    Status: Postmortem
    Update: A code change was deployed enabling some exciting new features behind the hood but the feature flag was not configured correctly. This redirected our users to the wrong place. We have reverted the change. Thank you for your patience. We will be instituting some additional Quality Assurance steps to ensure this doesn’t happen in the future.
  • Time: Nov. 2, 2022, 8:24 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 2, 2022, 8:24 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 2, 2022, 6:30 p.m.
    Status: Monitoring
    Update: We identified the problem and pushed a fix to production. We will be monitoring for any additional issues.
  • Time: Nov. 2, 2022, 6:30 p.m.
    Status: Monitoring
    Update: We identified the problem and pushed a fix to production. We will be monitoring for any additional issues.
  • Time: Nov. 2, 2022, 5:47 p.m.
    Status: Investigating
    Update: We have reports from some customers of problems logging in with SSO. We're investigating now.
  • Time: Nov. 2, 2022, 5:47 p.m.
    Status: Investigating
    Update: We have reports from some customers of problems logging in with SSO. We're investigating now.

Updates:

  • Time: Oct. 27, 2022, 6:39 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 27, 2022, 6:39 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 27, 2022, 6:39 a.m.
    Status: Monitoring
    Update: All remaining data that was in the queue has been processed, and the API service has not encountered any further crashes. Yay! We are considering this incident resolved.
  • Time: Oct. 27, 2022, 6:39 a.m.
    Status: Monitoring
    Update: All remaining data that was in the queue has been processed, and the API service has not encountered any further crashes. Yay! We are considering this incident resolved.
  • Time: Oct. 27, 2022, 6:11 a.m.
    Status: Monitoring
    Update: We found an issue with some data that was causing the API to crash. We've cleaned up the data that was causing the issue and data processing has resumed. We will continue to monitor the service.
  • Time: Oct. 27, 2022, 6:11 a.m.
    Status: Monitoring
    Update: We found an issue with some data that was causing the API to crash. We've cleaned up the data that was causing the issue and data processing has resumed. We will continue to monitor the service.
  • Time: Oct. 27, 2022, 4:57 a.m.
    Status: Investigating
    Update: We are currently experiencing an outage of our API services. We are currently investigating the cause and will submit an update when we have more information.
  • Time: Oct. 27, 2022, 4:57 a.m.
    Status: Investigating
    Update: We are currently experiencing an outage of our API services. We are currently investigating the cause and will submit an update when we have more information.

Updates:

  • Time: Oct. 4, 2022, 6:52 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 4, 2022, 5:41 p.m.
    Status: Monitoring
    Update: We'll continue to monitor but all affected systems appear to be running smoothly again.
  • Time: Oct. 4, 2022, 5:31 p.m.
    Status: Identified
    Update: The main database for one of our customers has failed. We're restoring their database now. Only one affected customer.

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Frequently Asked Questions - SalesRabbit

Is there a SalesRabbit outage?
The current status of SalesRabbit is: Systems Active
Where can I find the official status page of SalesRabbit?
The official status page for SalesRabbit is here
How can I get notified if SalesRabbit is down or experiencing an outage?
To get notified of any status changes to SalesRabbit, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of SalesRabbit every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does SalesRabbit do?
A platform designed for field sales teams, used by over 85K sales professionals to meet their needs.

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