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Is there an SalesScreen outage?

SalesScreen status: Systems Active

Last checked: 7 minutes ago

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SalesScreen outages and incidents

Outage and incident data over the last 30 days for SalesScreen.

There have been 0 outages or incidents for SalesScreen in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for SalesScreen

Outlogger tracks the status of these components for Xero:

API Active
Billing Active
Documentation Page Active
Email Delivery Active
Mobile Active
SMS Delivery Active
Support Chat Active
Support System Active
Web Active
Component Status
API Active
Billing Active
Documentation Page Active
Email Delivery Active
Mobile Active
SMS Delivery Active
Support Chat Active
Support System Active
Web Active

Latest SalesScreen outages and incidents.

View the latest incidents for SalesScreen and check for official updates:

Updates:

  • Time: July 30, 2024, 8:35 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 30, 2024, 2:31 p.m.
    Status: Monitoring
    Update: Our internal monitoring is showing recovery in all regions. We are still actively monitoring the situation. If you are still experiencing issues connecting to the SalesScreen service, please get in touch with our support team.
  • Time: July 30, 2024, 1:32 p.m.
    Status: Identified
    Update: Microsoft (our service provider) is experiencing an incident with their network infrastructure, which is affecting connectivity to their services in some regions. This also affects connectivity to the SalesScreen service for the ones affected. We are monitoring the situation.
  • Time: July 30, 2024, 1:18 p.m.
    Status: Investigating
    Update: Some customers are experiencing problems with connecting to the SalesScreen service. It appears to be limited to specific regions, including the UK. We are actively investigating the issue.

Updates:

  • Time: March 26, 2024, 6:24 p.m.
    Status: Resolved
    Update: All events for the affected reports have now been re-processed.
  • Time: March 26, 2024, 2:52 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: March 26, 2024, 2:52 p.m.
    Status: Monitoring
    Update: The underlying issue has been identified as a messaging component that had reached maximum capacity. This means reports were successfully stored, but an error message would be displayed as the messaging component could not be reached. Furthermore, all functionality that subscribes to report events stopped working. As of 13:15, all new report events have been generated as expected. We are currently working on regenerating events for reports added between 12:00 and 13:15.
  • Time: March 26, 2024, 12:23 p.m.
    Status: Monitoring
    Update: We have identified the issue and deployed a fix. We are monitoring to confirm that the issue has been fully resolved.
  • Time: March 26, 2024, 12:14 p.m.
    Status: Investigating
    Update: We are investigating an issue with adding reports from the web dashboard

Updates:

  • Time: March 26, 2024, 6:24 p.m.
    Status: Resolved
    Update: All events for the affected reports have now been re-processed.
  • Time: March 26, 2024, 2:52 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: March 26, 2024, 2:52 p.m.
    Status: Monitoring
    Update: The underlying issue has been identified as a messaging component that had reached maximum capacity. This means reports were successfully stored, but an error message would be displayed as the messaging component could not be reached. Furthermore, all functionality that subscribes to report events stopped working. As of 13:15, all new report events have been generated as expected. We are currently working on regenerating events for reports added between 12:00 and 13:15.
  • Time: March 26, 2024, 12:23 p.m.
    Status: Monitoring
    Update: We have identified the issue and deployed a fix. We are monitoring to confirm that the issue has been fully resolved.
  • Time: March 26, 2024, 12:14 p.m.
    Status: Investigating
    Update: We are investigating an issue with adding reports from the web dashboard

Updates:

  • Time: March 13, 2024, 2:54 p.m.
    Status: Postmortem
    Update: At 10:39 UTC on March 13th 2024 the SalesScreen Engineering team deployed an update to the network configuration of the application. While the update itself was successful, the new configuration resulted in some unintended side effects for an existing network rule used for the [tv.salesscreen.com](http://tv.salesscreen.com) domain. This resulted in users being redirected to the SalesScreen login page when trying to reload or connect screens using the [tv.salesscreen.com](http://tv.salesscreen.com) domain. The issue was immediately noticed by members of the Engineering team and a fix for the issue was quickly developed. Network configuration updates are by nature slow to propagate, so a full resolution of the issue was delayed until 11:18 UTC. Once the fix was fully deployed, users could once again connect to TV screens using the [tv.salesscreen.com](http://tv.salesscreen.com) domain. SalesScreen has robust procedures for the deployment of changes to our production environment, which was followed in this case. The network change had been tested successfully in our development environment, however this testing was limited to the added network rule. As a result we did not pick up on the issue with the TV endpoint during this testing. Going forward we will update our internal routines for making network configuration updates to include testing of all existing network rules.
  • Time: March 13, 2024, 11:50 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 13, 2024, 11:18 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results. Users should be able to connect to tv.salesscreen.com without issues now.
  • Time: March 13, 2024, 10:52 a.m.
    Status: Investigating
    Update: We are currently investigating an issue with connecting to TV screens

Updates:

  • Time: March 13, 2024, 2:54 p.m.
    Status: Postmortem
    Update: At 10:39 UTC on March 13th 2024 the SalesScreen Engineering team deployed an update to the network configuration of the application. While the update itself was successful, the new configuration resulted in some unintended side effects for an existing network rule used for the [tv.salesscreen.com](http://tv.salesscreen.com) domain. This resulted in users being redirected to the SalesScreen login page when trying to reload or connect screens using the [tv.salesscreen.com](http://tv.salesscreen.com) domain. The issue was immediately noticed by members of the Engineering team and a fix for the issue was quickly developed. Network configuration updates are by nature slow to propagate, so a full resolution of the issue was delayed until 11:18 UTC. Once the fix was fully deployed, users could once again connect to TV screens using the [tv.salesscreen.com](http://tv.salesscreen.com) domain. SalesScreen has robust procedures for the deployment of changes to our production environment, which was followed in this case. The network change had been tested successfully in our development environment, however this testing was limited to the added network rule. As a result we did not pick up on the issue with the TV endpoint during this testing. Going forward we will update our internal routines for making network configuration updates to include testing of all existing network rules.
  • Time: March 13, 2024, 11:50 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 13, 2024, 11:18 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results. Users should be able to connect to tv.salesscreen.com without issues now.
  • Time: March 13, 2024, 10:52 a.m.
    Status: Investigating
    Update: We are currently investigating an issue with connecting to TV screens

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Frequently Asked Questions - SalesScreen

Is there a SalesScreen outage?
The current status of SalesScreen is: Systems Active
Where can I find the official status page of SalesScreen?
The official status page for SalesScreen is here
How can I get notified if SalesScreen is down or experiencing an outage?
To get notified of any status changes to SalesScreen, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of SalesScreen every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does SalesScreen do?
This platform offers a comprehensive and effective gamification solution to motivate sales teams.

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