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Is there an Salucro Healthcare Solutions outage?

Salucro Healthcare Solutions status: Systems Active

Last checked: 5 minutes ago

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Salucro Healthcare Solutions outages and incidents

Outage and incident data over the last 30 days for Salucro Healthcare Solutions.

There have been 1 outages or incidents for Salucro Healthcare Solutions in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Salucro Healthcare Solutions

Outlogger tracks the status of these components for Xero:

ACH (eCheck) Payments Active
Cash Drawer Payments Active
Check Scanning Payments Active
Daily Reports & Files (FTP, Email, 835) Active
MedEpay Payments API Active
MyChart Payments Active
PatientPortal.me Active
Payment Processors Active
Provider Portal Active
Provider Portal (SSO) Active
Statements Active
Text Notifications Active
Patient Portal Active
Provider Portal Active
Salucro.com Active
Support Team (Chat, Email, Phone) Active
CardConnect Active
Cash Drawer Payments Active
Check21/Check Scanning Payments Active
Daily Reports & Files (FTP/Email) Active
FreedomPay Active
IVR Payments Active
MyChart Payments Active
PatientPortal.me Active
Payment Processors Other Active
PayPal Payments Active
Provider Portal Active
Provider Portal SSO Active
Salucro ACH (eCheck) Payments Active
Salucro Credit/Debit Payments Active
Settlements Active
Statements Active
Text Notifications Active
ACH (eCheck) Payments Active
CardConnect Gateway Active
Cash Drawer Payments Active
Check 21/Check Scanning Payments Active
Credit/Debit Payments Active
Dailly Reports & Files (FTP/Email) Active
FreedomPay Gateway Active
IVR Payments Active
MyChart Payments Active
PatientPortal.me Active
Payment Processors Other Active
PayPal Payments Active
Provider Portal Active
Provider Portal SSO Active
Settlements Active
Statements Active
Text Notifications Active
CardConnect Active
Cash Drawer Payments Active
Check21/Check Scanning Payments Active
Daily Reports & Files (FTP/Email) Active
IVR Payments Active
MyChart Payments Active
PatientPortal.me Active
Payment Processors Other Active
PayPal Payments Active
Provider Portal Active
Provider Portal (SSO) Active
Salucro ACH Active
Salucro Credit/Debit Payments Active
Settlements Active
Cash Drawer Payments Active
Daily Reports & Files (FTP/Email) Active
IVR Payments Active
MyChart Payments Active
PatientPortal.me Active
PayPal Payments Active
Provider Portal Active
Provider Portal SSO Active
Salucro Credit/Debit Payments Active
CardConnect Active
Cash Drawer Payments Active
Check21/Check Scanning Payments Active
Daily Reports & Files (FTP/Email) Active
FreedomPay Active
IVR Payments Active
MyChart Payments Active
PatientPortal.me Active
Payment Processors Other Active
PayPal Payments Active
Provider Portal Active
Provider Portal (SSO) Active
Salucro ACH (eCheck) Payments Active
Salucro Credit/Debit Payments Active
Settlements Active
Statements Active
Text Notifications Active
ACH Payments Active
Cash Drawer Payments Active
Credit/Debit Payments Active
Daily Reports & Files (FTP/Email) Active
FreedomPay Gateway Active
IVR Payments Active
MyChart Payments Active
Patient Portal Active
Payment Processors Other Active
Provider Portal Active
Provider Portal SSO Active
Settlements Active
Text Notifications Active
API Active
Cash Drawer Payments Active
Check Payments Active
Credit/Debit Payments Active
Demand Draft Active
Iframe Active
Offline Wallets (Paytm/PhonePe) Active
Patient App Integration Active
Payment Links (SMS/Emails) Active
Provider Portal Active
Credit/Debit Payments Active
Daily Reports & Files Active
IVR Payments Active
MyChart Payments Active
Provider Portal Active
Provider Portal SSO Active
Component Status
Active
ACH (eCheck) Payments Active
Cash Drawer Payments Active
Check Scanning Payments Active
Daily Reports & Files (FTP, Email, 835) Active
MedEpay Payments API Active
MyChart Payments Active
PatientPortal.me Active
Payment Processors Active
Provider Portal Active
Provider Portal (SSO) Active
Statements Active
Text Notifications Active
Active
Patient Portal Active
Provider Portal Active
Active
Salucro.com Active
Support Team (Chat, Email, Phone) Active
Active
CardConnect Active
Cash Drawer Payments Active
Check21/Check Scanning Payments Active
Daily Reports & Files (FTP/Email) Active
FreedomPay Active
IVR Payments Active
MyChart Payments Active
PatientPortal.me Active
Payment Processors Other Active
PayPal Payments Active
Provider Portal Active
Provider Portal SSO Active
Salucro ACH (eCheck) Payments Active
Salucro Credit/Debit Payments Active
Settlements Active
Statements Active
Text Notifications Active
Active
ACH (eCheck) Payments Active
CardConnect Gateway Active
Cash Drawer Payments Active
Check 21/Check Scanning Payments Active
Credit/Debit Payments Active
Dailly Reports & Files (FTP/Email) Active
FreedomPay Gateway Active
IVR Payments Active
MyChart Payments Active
PatientPortal.me Active
Payment Processors Other Active
PayPal Payments Active
Provider Portal Active
Provider Portal SSO Active
Settlements Active
Statements Active
Text Notifications Active
Active
CardConnect Active
Cash Drawer Payments Active
Check21/Check Scanning Payments Active
Daily Reports & Files (FTP/Email) Active
IVR Payments Active
MyChart Payments Active
PatientPortal.me Active
Payment Processors Other Active
PayPal Payments Active
Provider Portal Active
Provider Portal (SSO) Active
Salucro ACH Active
Salucro Credit/Debit Payments Active
Settlements Active
Active
Cash Drawer Payments Active
Daily Reports & Files (FTP/Email) Active
IVR Payments Active
MyChart Payments Active
PatientPortal.me Active
PayPal Payments Active
Provider Portal Active
Provider Portal SSO Active
Salucro Credit/Debit Payments Active
Active
CardConnect Active
Cash Drawer Payments Active
Check21/Check Scanning Payments Active
Daily Reports & Files (FTP/Email) Active
FreedomPay Active
IVR Payments Active
MyChart Payments Active
PatientPortal.me Active
Payment Processors Other Active
PayPal Payments Active
Provider Portal Active
Provider Portal (SSO) Active
Salucro ACH (eCheck) Payments Active
Salucro Credit/Debit Payments Active
Settlements Active
Statements Active
Text Notifications Active
Active
ACH Payments Active
Cash Drawer Payments Active
Credit/Debit Payments Active
Daily Reports & Files (FTP/Email) Active
FreedomPay Gateway Active
IVR Payments Active
MyChart Payments Active
Patient Portal Active
Payment Processors Other Active
Provider Portal Active
Provider Portal SSO Active
Settlements Active
Text Notifications Active
Active
API Active
Cash Drawer Payments Active
Check Payments Active
Credit/Debit Payments Active
Demand Draft Active
Iframe Active
Offline Wallets (Paytm/PhonePe) Active
Patient App Integration Active
Payment Links (SMS/Emails) Active
Provider Portal Active
Active
Credit/Debit Payments Active
Daily Reports & Files Active
IVR Payments Active
MyChart Payments Active
Provider Portal Active
Provider Portal SSO Active

Latest Salucro Healthcare Solutions outages and incidents.

View the latest incidents for Salucro Healthcare Solutions and check for official updates:

Updates:

  • Time: Nov. 20, 2024, 2:48 p.m.
    Status: Resolved
    Update: Area Affected: Payment Devices Update: After close monitoring, we can confirm that the service has been fully restored and we are closing this issue. We appreciate your patience during this time. Please do not hesitate to contact Salucro Support or your Account Manager if you have any questions or concerns. Sincerely,   Salucro Support Team  Email: [email protected]    Phone: (866) 430-7333 option 2
  • Time: Nov. 20, 2024, 2:21 p.m.
    Status: Monitoring
    Update: Area Affected: Payment Devices Update: We have identified and implemented a resolution to the issues impacting Payment Devices. Actions Taken to Monitor Service: Salucro will continue to closely monitor performance to ensure the issue is fully resolved and will send a final notice once confirmed. If you are continuing to experience issues, please notify Salucro Support as soon as possible. Sincerely,   Salucro Support Team  Email: [email protected]    Phone: (866) 430-7333 option 2
  • Time: Nov. 20, 2024, 1:36 p.m.
    Status: Investigating
    Update: Area Affected: Payment Devices Issue: We are continuing to investigate an issue that is impacting Payment Devices. Actions Taken to Restore Service: Salucro Engineers are actively troubleshooting the issue and working to restore functionality to the impacted services as quickly as possible. We apologize for any inconvenience this may cause and appreciate your continued patience while we work to resolve the issue. Sincerely, Salucro Support Team Email: [email protected] Phone: (866) 430-7333 option 2
  • Time: Nov. 20, 2024, 12:26 p.m.
    Status: Investigating
    Update: Area Affected: Payment Devices Issue: We are continuing to investigate an issue that is impacting Payment Devices. At this time, we do not have any further details but will continue to update you on the progress of the resolution. Actions Taken to Restore Service: Salucro Engineers are actively troubleshooting the issue and working to restore functionality to the impacted services as quickly as possible. We apologize for any inconvenience this may cause and appreciate your continued patience while we work to resolve the issue. Sincerely,   Salucro Support Team  Email: [email protected]    Phone: (866) 430-7333 option 2
  • Time: Nov. 20, 2024, 11:35 a.m.
    Status: Investigating
    Update: Area Affected: Payment Devices Issue: We are continuing to investigate an issue that is impacting Payment Devices. At this time, we do not have any further details but will continue to update you on the progress of the resolution. Actions Taken to Restore Service: Salucro Engineers are actively troubleshooting the issue and working to restore functionality to the impacted services as quickly as possible. We apologize for any inconvenience this may cause and appreciate your continued patience while we work to resolve the issue. Sincerely,   Salucro Support Team  Email: [email protected]    Phone: (866) 430-7333 option 2
  • Time: Nov. 20, 2024, 11:33 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Nov. 20, 2024, 10:33 a.m.
    Status: Investigating
    Update: Issue: We are currently investigating an issue that is impacting Device Connectivity across all users. At this time, we do not have any further details but will continue to update you on the progress of the resolution. Actions Taken to Restore Service: Salucro Engineers are actively troubleshooting the issue and working to restore functionality to the impacted services as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience while we work to resolve the issue. Sincerely,   Salucro Support Team  Email: [email protected]    Phone: (866) 430-7333 option 2

Updates:

  • Time: Aug. 26, 2024, 3:43 p.m.
    Status: Resolved
    Update: Area Affected: MS4 Payment Posting & File Delivery Update: After close monitoring, we can confirm the service has been fully restored and we will continue to work with the teams that were impacted on August 21st. We appreciate your patience during this time. Please do not hesitate to contact Salucro Support or your Account Manager if you have any questions or concerns. Sincerely, Salucro Support Team Email: [email protected] Phone: (866) 430-7333 option 2
  • Time: Aug. 24, 2024, 1:12 a.m.
    Status: Investigating
    Update: Issue: We are currently investigating an issue that is impacting the following services: MS4 Payment Posting & File Delivery Actions Taken to Restore Service: Salucro Engineers continue to actively troubleshoot the issue and are working to restore functionality to the impacted services as quickly as possible. We anticipate to have more details Monday, August 26th. We apologize for any inconvenience this may cause and appreciate your patience while we work to resolve the issue. Sincerely, Salucro Support Team Email: [email protected] Phone: (866) 430-7333 option 2
  • Time: Aug. 23, 2024, 11:36 p.m.
    Status: Investigating
    Update: Issue: We are currently investigating an issue that is impacting the following services: MS4 Payment Posting & File Delivery Actions Taken to Restore Service: Salucro Engineers continue to actively troubleshoot the issue and are working to restore functionality to the impacted services as quickly as possible. We anticipate to have more details Monday, August 26th. We apologize for any inconvenience this may cause and appreciate your patience while we work to resolve the issue. Sincerely, Salucro Support Team Email: [email protected] Phone: (866) 430-7333 option 2
  • Time: Aug. 23, 2024, 10:24 p.m.
    Status: Investigating
    Update: Issue: We are currently investigating an issue that is impacting the following services: MS4 Payment Posting & File Delivery Actions Taken to Restore Service: Salucro Engineers continue to actively troubleshoot the issue and are working to restore functionality to the impacted services as quickly as possible. We anticipate to have more details Monday, August 26th. We apologize for any inconvenience this may cause and appreciate your patience while we work to resolve the issue. Sincerely, Salucro Support Team Email: [email protected] Phone: (866) 430-7333 option 2
  • Time: Aug. 23, 2024, 9:31 p.m.
    Status: Investigating
    Update: Issue: We are currently investigating an issue that is impacting the following services: MS4 Payment Posting & File Delivery Actions Taken to Restore Service: Salucro Engineers continue to actively troubleshoot the issue and are working to restore functionality to the impacted services as quickly as possible. We anticipate to have more details Monday, August 26th. We apologize for any inconvenience this may cause and appreciate your patience while we work to resolve the issue. Sincerely, Salucro Support Team Email: [email protected] Phone: (866) 430-7333 option 2
  • Time: Aug. 23, 2024, 7:58 p.m.
    Status: Investigating
    Update: Issue: We are currently investigating an issue that is impacting the following services: MS4 Payment Posting & File Delivery Actions Taken to Restore Service: Salucro Engineers continue to actively troubleshoot the issue and are working to restore functionality to the impacted services as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience while we work to resolve the issue. Sincerely, Salucro Support Team Email: [email protected] Phone: (866) 430-7333 option 2
  • Time: Aug. 23, 2024, 6:54 p.m.
    Status: Investigating
    Update: Issue: We are currently investigating an issue that is impacting the following services: MS4 Payment Posting & File Delivery Actions Taken to Restore Service: Salucro Engineers continue to actively troubleshoot the issue and are working to restore functionality to the impacted services as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience while we work to resolve the issue. Sincerely, Salucro Support Team Email: [email protected] Phone: (866) 430-7333 option 2
  • Time: Aug. 23, 2024, 5:33 p.m.
    Status: Investigating
    Update: Issue: We are currently investigating an issue that is impacting the following services: MS4 Payment Posting Actions Taken to Restore Service: Salucro Engineers continue to actively troubleshoot the issue and are working to restore functionality to the impacted services as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience while we work to resolve the issue. Sincerely, Salucro Support Team Email: [email protected] Phone: (866) 430-7333 option 2
  • Time: Aug. 23, 2024, 3:46 p.m.
    Status: Investigating
    Update: Issue: We are currently investigating an issue that is impacting the following services: MS4 Payment Posting Actions Taken to Restore Service: Salucro Engineers continue to actively troubleshoot the issue and are working to restore functionality to the impacted services as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience while we work to resolve the issue. Sincerely, Salucro Support Team Email: [email protected] Phone: (866) 430-7333 option 2
  • Time: Aug. 23, 2024, 12:42 p.m.
    Status: Investigating
    Update: Issue: We are currently investigating an issue that is impacting the following services: MS4 Payment Posting Actions Taken to Restore Service: Salucro Engineers continue to actively troubleshoot the issue and are working to restore functionality to the impacted services as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience while we work to resolve the issue. Sincerely, Salucro Support Team Email: [email protected] Phone: (866) 430-7333 option 2
  • Time: Aug. 22, 2024, 11 p.m.
    Status: Investigating
    Update: Issue: We are currently investigating an issue that is impacting the following services: MS4 Payment Posting Actions Taken to Restore Service: Salucro Engineers continue to actively troubleshoot the issue and are working to restore functionality to the impacted services as quickly as possible. At this time, we do not have any further details but will continue to update you on the progress of the resolution. We apologize for any inconvenience this may cause and appreciate your patience while we work to resolve the issue. Sincerely, Salucro Support Team Email: [email protected] Phone: (866) 430-7333 option 2
  • Time: Aug. 22, 2024, 9:49 p.m.
    Status: Investigating
    Update: Issue: We are currently investigating an issue that is impacting the following services: MS4 Payment Posting Actions Taken to Restore Service: Salucro Engineers continue to actively troubleshoot the issue and are working to restore functionality to the impacted services as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience while we work to resolve the issue. Sincerely, Salucro Support Team Email: [email protected] Phone: (866) 430-7333 option 2
  • Time: Aug. 22, 2024, 8:25 p.m.
    Status: Investigating
    Update: Issue: We are currently investigating an issue that is impacting the following services: MS4 Payment Posting At this time, we do not have any further details but will continue to update you on the progress of the resolution. Actions Taken to Restore Service: Salucro Engineers are actively troubleshooting the issue and working to restore functionality to the impacted services as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience while we work to resolve the issue. Sincerely,   Salucro Support Team  Email: [email protected]    Phone: (866) 430-7333 option 2

Updates:

  • Time: Aug. 22, 2024, 4:01 p.m.
    Status: Resolved
    Update: Area Affected: Dignity Health Getix - Duplicate Patient Balances Update: After close monitoring, we can confirm that the service has been fully restored and we are closing this issue. We appreciate your patience during this time. Please do not hesitate to contact Salucro Support or your Account Manager if you have any questions or concerns. Sincerely, Salucro Support Team Email: [email protected] Phone: (866) 430-7333 option 2
  • Time: Aug. 22, 2024, 3:15 p.m.
    Status: Identified
    Update: Update: We have identified a resolution for the issues impacting the following services: Dignity Health Getix - Duplicate Patient Balances Actions Taken to Restore Service: Salucro Engineers are continuing to work on implementing the resolution to restore functionality to the impacted services. We will follow up with additional information shortly. Sincerely, Salucro Support Team Email: [email protected] Phone: (866) 430-7333 option 2
  • Time: Aug. 22, 2024, 2:03 p.m.
    Status: Identified
    Update: Update: We have identified a resolution for the issues impacting the following services: Dignity Health Getix - Duplicate Patient Balances Actions Taken to Restore Service: Salucro Engineers are continuing to work on implementing the resolution to restore functionality to the impacted services. We will follow up with additional information shortly. Sincerely, Salucro Support Team Email: [email protected] Phone: (866) 430-7333 option 2
  • Time: Aug. 22, 2024, 1:04 p.m.
    Status: Identified
    Update: Update: We have identified a resolution for the issues impacting the following services: Dignity Health Getix - Duplicate Patient Balances Actions Taken to Restore Service: Salucro Engineers are continuing to work on implementing the resolution to restore functionality to the impacted services. We will follow up with additional information shortly. Sincerely, Salucro Support Team Email: [email protected] Phone: (866) 430-7333 option 2
  • Time: Aug. 22, 2024, 1:36 a.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Aug. 21, 2024, 10:05 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Aug. 21, 2024, 8:28 p.m.
    Status: Identified
    Update: Update: We have identified a resolution for the issues impacting the following services: Dignity Health Getix - Duplicate Patient Balances Actions Taken to Restore Service: Salucro Engineers are continuing to work on implementing the resolution to restore functionality to the impacted services. We will follow up with additional information shortly. Sincerely, Salucro Support Team Email: [email protected] Phone: (866) 430-7333 option 2
  • Time: Aug. 21, 2024, 7:24 p.m.
    Status: Identified
    Update: Update: We have identified a resolution for the issues impacting the following services: Dignity Health Getix - Duplicate Patient Balances Actions Taken to Restore Service: Salucro Engineers are actively working to implement the resolution to restore functionality to the impacted services. We will follow up with additional information shortly. Sincerely, Salucro Support Team Email: [email protected] Phone: (866) 430-7333 option 2
  • Time: Aug. 21, 2024, 6:22 p.m.
    Status: Investigating
    Update: Issue: We are currently investigating duplicate patient balances present in the following services: Dignity Health Patient and Provider Portals Actions Taken to Restore Service: Salucro team members are actively working to remediate the issue and mitigate any patient impacts. We will follow up with additional information shortly. Sincerely, Salucro Support Team Email: [email protected] Phone: (866) 430-7333 option 2

Updates:

  • Time: Aug. 20, 2024, 3:50 p.m.
    Status: Resolved
    Update: Area Affected: Provider Portal - Iframe integration into MedeAnalytics Update: After close monitoring, we can confirm that the service has been fully restored and we are closing this issue. We appreciate your patience during this time. Please do not hesitate to contact Salucro Support or your Account Manager if you have any questions or concerns. Sincerely,   Salucro Support Team  Email: [email protected]    Phone: (866) 430-7333 option 2
  • Time: Aug. 20, 2024, 1:11 a.m.
    Status: Monitoring
    Update: Area Affected: Provider Portal - Iframe integration into MedeAnalytics Update: We have implemented a resolution to the issues impacting the following services: Provider transactions posting to MedeAnalytics Actions Taken to Monitor Service: Salucro will continue to closely monitor performance to ensure the issue is fully resolved and will send a final notice once confirmed. If you are continuing to experience issues, please notify Salucro Support as soon as possible. Sincerely,   Salucro Support Team  Email: [email protected]    Phone: (866) 430-7333 option 2
  • Time: Aug. 19, 2024, 10:30 p.m.
    Status: Monitoring
    Update: Area Affected: Provider Portal - Iframe integration into MedeAnalytics Update: We have identified and implemented a resolution to the issues impacting the following services: Provider transactions posting to MedeAnalytics Actions Taken to Monitor Service: Salucro will continue to closely monitor performance to ensure the issue is fully resolved and will send a final notice once confirmed. If you are continuing to experience issues, please notify Salucro Support as soon as possible. Sincerely,   Salucro Support Team  Email: [email protected]    Phone: (866) 430-7333 option 2
  • Time: Aug. 19, 2024, 9:11 p.m.
    Status: Investigating
    Update: Area Affected: Provider Portal - Iframe integration into MedeAnalytics Issue: We are currently investigating an issue with transactions posting to MedeAnalytics. We will provide another update shortly. Impact: End users attempting to process payments through MedeAnalytics. Actions Taken to Restore Service: Salucro technicians are actively researching the issue. If you have questions, please contact Salucro Support for assistance. Sincerely, Salucro Support Team Email: [email protected] Phone: (866) 430-7333 option 2

Updates:

  • Time: Aug. 2, 2024, 1:05 a.m.
    Status: Resolved
    Update: Area Affected: MedEpay - Provider Portal, MedEpay - Cash Drawer Payments, MedEpay - MyChart Payments, MedEpay - Provider Portal (SSO), MedEpay - Payments API Update: After close monitoring, we can confirm that the service has been fully restored and we are closing this issue. We appreciate your patience during this time. Please do not hesitate to contact MedEpay Support if you have any questions or concerns. Sincerely, MedEpay Support Team [email protected] Support: 877-214-6623
  • Time: Aug. 1, 2024, 6:15 p.m.
    Status: Monitoring
    Update: Area Affected: MedEpay - Provider Portal, MedEpay - Cash Drawer Payments, MedEpay - MyChart Payments, MedEpay - Provider Portal (SSO), MedEpay - Payments API Update: Services have been restored and we have implemented a resolution to the issues impacting the following: MedEpay - Provider Portal, MedEpay - Cash Drawer Payments, MedEpay - MyChart Payments, MedEpay - Provider Portal (SSO), MedEpay - Payments API Actions Taken to Monitor Service: Salucro MedEpay Engineers will continue to closely monitor performance to ensure the issue is fully resolved and will send a final notice once confirmed. If you are continuing to experience issues, please notify MedEPay Support as soon as possible. Sincerely, MedEpay Support Team [email protected] Support: 877-214-6623
  • Time: Aug. 1, 2024, 5:47 p.m.
    Status: Identified
    Update: Area Affected: MedEpay - Provider Portal, MedEpay - Cash Drawer Payments, MedEpay - MyChart Payments, MedEpay - Provider Portal (SSO), MedEpay - Payments API Update: We have identified a resolution for the issues impacting the following services: MedEpay - Provider Portal, MedEpay - Cash Drawer Payments, MedEpay - MyChart Payments, MedEpay - Provider Portal (SSO), MedEpay - Payments API Actions Taken to Restore Service: Salucro MedEpay Engineers are actively implementing the resolution. As a result, Services may be fully down for a brief period but service will be returned shortly. We apologize for any inconvenience this may cause and appreciate your patience while we work to resolve the issue. Sincerely, MedEpay Support Team [email protected] Support: 877-214-6623
  • Time: Aug. 1, 2024, 4:40 p.m.
    Status: Investigating
    Update: Area Affected: MedEpay - Provider Portal, MedEpay - Cash Drawer Payments, MedEpay - MyChart Payments, MedEpay - Provider Portal (SSO), MedEpay - Payments API Issue: We are continuing to investigate an issue that is impacting the following services: MedEpay - Provider Portal, MedEpay - Cash Drawer Payments, MedEpay - MyChart Payments, MedEpay - Provider Portal (SSO), MedEpay - Payments API Actions Taken to Restore Service: Salucro MedEpay Engineers are continuing to actively troubleshoot the issue and working to restore functionality to the impacted services as quickly as possible. This continues to be a top priority and we will provide updates as more information becomes available. We apologize for any inconvenience this may cause and appreciate your continued patience while we work to resolve the issue. Sincerely, MedEpay Support Team [email protected] Support: 877-214-6623
  • Time: Aug. 1, 2024, 3:35 p.m.
    Status: Investigating
    Update: Issue: We are currently investigating performance issues with the MedEpay Server that are impacting the following services: MedEpay - Provider Portal, MedEpay - Cash Drawer Payments, MedEpay - MyChart Payments, MedEpay - Provider Portal (SSO), MedEpay - Payments API. At this time, we do not have any further details but will continue to update you on the progress of the resolution. Actions Taken to Restore Service: Salucro MedEpay Engineers are actively troubleshooting the issue and working to restore functionality to the impacted services as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience while we work to resolve the issue. Sincerely, MedEpay Support Team [email protected] Support: 877-214-6623

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Frequently Asked Questions - Salucro Healthcare Solutions

Is there a Salucro Healthcare Solutions outage?
The current status of Salucro Healthcare Solutions is: Systems Active
Where can I find the official status page of Salucro Healthcare Solutions?
The official status page for Salucro Healthcare Solutions is here
How can I get notified if Salucro Healthcare Solutions is down or experiencing an outage?
To get notified of any status changes to Salucro Healthcare Solutions, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Salucro Healthcare Solutions every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Salucro Healthcare Solutions do?
Salucro provides healthcare providers, patients, and third-party collection agencies with cohesive payment experiences through online bill pay solutions and payment integrations.

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