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Is there an SearchStax outage?

SearchStax status: Under Maintenance

Last checked: 8 minutes ago

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SearchStax outages and incidents

Outage and incident data over the last 30 days for SearchStax.

There have been 0 outages or incidents for SearchStax in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for SearchStax

Outlogger tracks the status of these components for Xero:

Component Status

Latest SearchStax outages and incidents.

View the latest incidents for SearchStax and check for official updates:

Updates:

  • Time: Dec. 10, 2019, 4:57 a.m.
    Status: Resolved
    Update: Our team has enhanced the existing functionality to simplify how SearchStax defines and handles Heartbeat alerts to avoid false positives. These changes involve monitoring failures for a complete time window that is defined by the user. Along with those changes, our team made infrastructure changes to separate SearchStax Pulse from SearchStax Management Service, reducing one having an adverse impact on another. As we are marking this incident as resolved, the manual processes put in place as mentioned in this incident log earlier are being removed. After today, if you encounter any false positives, please contact us at [email protected].
  • Time: Oct. 11, 2019, 5:49 a.m.
    Status: Investigating
    Update: Starting 10:10pm PST, our team noticed a large number of errors in Heartbeat detection for deployments for the alerts setup via SearchStax Pulse. At this time, we checked all alerts triggered via Pulse and have confirmed that the deployments for which these alerts were triggered are all in healthy state. We have temporarily paused the alert emails while we investigate the issues. Our team has separate monitoring that is setup for all deployments for which they get alerted on if a node or deployment is unavailable. If you are one of our Premium Customers, and if we encounter any issue, our team will reach out to you via email. As there is more progress on the issue, we will keep updating this incident.

Updates:

  • Time: Sept. 27, 2019, 6:56 p.m.
    Status: Resolved
    Update: At this time, our engineers have contained the problem and identified a very specific use case where this issue is triggered. A Product Bug Report has been created that is prioritized for the development team to improve the product capability around overly sensitive alerts that are configured within SearchStax Pulse.
  • Time: Sept. 26, 2019, 10:41 p.m.
    Status: Monitoring
    Update: Our engineers have identified the issue and now monitoring the situation.
  • Time: Sept. 26, 2019, 7:53 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Sept. 26, 2019, 7:53 p.m.
    Status: Investigating
    Update: We are seeing some false alerts being triggered for some deployments under management. Our engineers have been notified and are currently investigating the issue.

Updates:

  • Time: Sept. 27, 2019, 6:56 p.m.
    Status: Resolved
    Update: At this time, our engineers have contained the problem and identified a very specific use case where this issue is triggered. A Product Bug Report has been created that is prioritized for the development team to improve the product capability around overly sensitive alerts that are configured within SearchStax Pulse.
  • Time: Sept. 26, 2019, 10:41 p.m.
    Status: Monitoring
    Update: Our engineers have identified the issue and now monitoring the situation.
  • Time: Sept. 26, 2019, 7:53 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Sept. 26, 2019, 7:53 p.m.
    Status: Investigating
    Update: We are seeing some false alerts being triggered for some deployments under management. Our engineers have been notified and are currently investigating the issue.

Updates:

  • Time: Sept. 26, 2019, 4:35 p.m.
    Status: Resolved
    Update: We've enabled all functionality and services and have not seen any issues since the fix. Our engineers feel that the issue is not resolved.
  • Time: Sept. 26, 2019, 4:35 p.m.
    Status: Resolved
    Update: We've enabled all functionality and services and have not seen any issues since the fix. Our engineers feel that the issue is not resolved.
  • Time: Sept. 26, 2019, 3:20 p.m.
    Status: Monitoring
    Update: Our engineers have identified what might be causing the issue and have deployed a fix to the Management Portal Clusters. We are continuing to monitor to see if the fix has resolved the problem successfully.
  • Time: Sept. 26, 2019, 3:20 p.m.
    Status: Monitoring
    Update: Our engineers have identified what might be causing the issue and have deployed a fix to the Management Portal Clusters. We are continuing to monitor to see if the fix has resolved the problem successfully.
  • Time: Sept. 26, 2019, 1:51 p.m.
    Status: Investigating
    Update: We are facing degraded performance on SearchStax Management Portal, where SearchStax Pulse alerts configured on Deployments is triggering false alerts. Our engineers are currently investigating the issue.
  • Time: Sept. 26, 2019, 1:51 p.m.
    Status: Investigating
    Update: We are facing degraded performance on SearchStax Management Portal, where SearchStax Pulse alerts configured on Deployments is triggering false alerts. Our engineers are currently investigating the issue.

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Frequently Asked Questions - SearchStax

Is there a SearchStax outage?
The current status of SearchStax is: Under Maintenance
Where can I find the official status page of SearchStax?
The official status page for SearchStax is here
How can I get notified if SearchStax is down or experiencing an outage?
To get notified of any status changes to SearchStax, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of SearchStax every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does SearchStax do?
SearchStax provides comprehensive search solutions with Solr infrastructure for improved search performance on both backend and frontend.

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