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Is there an SecureAuth outage?

SecureAuth status: Systems Active

Last checked: 6 minutes ago

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SecureAuth outages and incidents

Outage and incident data over the last 30 days for SecureAuth.

There have been 1 outages or incidents for SecureAuth in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for SecureAuth

Outlogger tracks the status of these components for Xero:

Operator Alerts Active
Application Active
AU Region Active
EU Region Active
Push Active
SMS Active
US Region Active
Voice Active
Application Active
Device Trust Active
Mobile App Active
Push Active
SMS Active
Voice Active
SaaS/Full Cloud Identity Platform Active
SecureAuth Connector Active
3rd Party Mobile Carrier Active
Enhanced Geolocation Resolution Service - US1 Active
Enhanced Geolocation Resolution Service - US2 Active
Fraud Service - US1 Active
Fraud Service - US2 Active
Geolocation Resolution Service - US1 Active
Geolocation Resolution Service - US2 Active
Nexmo Voice API Active
Push-to-Accept Service - US1 Active
Push-to-Accept Service - US2 Active
SMS Service - US1 Active
SMS Service - US2 Active
Telephony Extension/DTMF Service - US1 Active
Telephony Extension/DTMF Service - US2 Active
Telephony Provider SMS API Active
Telephony Service - US1 Active
Telephony Service - US2 Active
Threat Service - US1 Active
Threat Service - US2 Active
X.509 Certificate Service (SHA2) - US1 Active
X.509 Certificate Service (SHA2) - US2 Active
SecureAuth Application Templates Active
SecureAuth Web Admin Active
FIDO Service Active
Mobile Services Active
Polaris Base Infrastructure Active
SaaS IdP Broker Active
Dashboard Service Active
Device Enrollment Service Active
Fraud Service Active
IP Blocking Service Active
IP Intel Service Active
IP Reporting Service Active
Licensing Service Active
Link-to-Accept Service Active
OAuth Service Active
Push-to-Accept Service Active
SMS Service Active
Symbol-to-Accept Service Active
Telephony Service Active
Titan Proxy Services (SA IdP 9.3 and older only) Active
Transaction Service Active
User Risk Scoring Service Active
User Risk Service Active
User Stats Service Active
Certificate Enrollment Active
Cloud IdP Active
Dashboard Active
FIDO WebAuthn Active
Kerberos Authentication Active
Link-to-Accept Service Active
Mobile App Active
Push Active
SMS Active
Voice Active
Component Status
Operator Alerts Active
Active
Application Active
AU Region Active
EU Region Active
Push Active
SMS Active
US Region Active
Voice Active
Active
Application Active
Device Trust Active
Mobile App Active
Push Active
SMS Active
Voice Active
Active
SaaS/Full Cloud Identity Platform Active
SecureAuth Connector Active
Active
3rd Party Mobile Carrier Active
Enhanced Geolocation Resolution Service - US1 Active
Enhanced Geolocation Resolution Service - US2 Active
Fraud Service - US1 Active
Fraud Service - US2 Active
Geolocation Resolution Service - US1 Active
Geolocation Resolution Service - US2 Active
Nexmo Voice API Active
Push-to-Accept Service - US1 Active
Push-to-Accept Service - US2 Active
SMS Service - US1 Active
SMS Service - US2 Active
Telephony Extension/DTMF Service - US1 Active
Telephony Extension/DTMF Service - US2 Active
Telephony Provider SMS API Active
Telephony Service - US1 Active
Telephony Service - US2 Active
Threat Service - US1 Active
Threat Service - US2 Active
X.509 Certificate Service (SHA2) - US1 Active
X.509 Certificate Service (SHA2) - US2 Active
Active
SecureAuth Application Templates Active
SecureAuth Web Admin Active
Active
FIDO Service Active
Mobile Services Active
Polaris Base Infrastructure Active
SaaS IdP Broker Active
Active
Dashboard Service Active
Device Enrollment Service Active
Fraud Service Active
IP Blocking Service Active
IP Intel Service Active
IP Reporting Service Active
Licensing Service Active
Link-to-Accept Service Active
OAuth Service Active
Push-to-Accept Service Active
SMS Service Active
Symbol-to-Accept Service Active
Telephony Service Active
Titan Proxy Services (SA IdP 9.3 and older only) Active
Transaction Service Active
User Risk Scoring Service Active
User Risk Service Active
User Stats Service Active
Active
Certificate Enrollment Active
Cloud IdP Active
Dashboard Active
FIDO WebAuthn Active
Kerberos Authentication Active
Link-to-Accept Service Active
Mobile App Active
Push Active
SMS Active
Voice Active

Latest SecureAuth outages and incidents.

View the latest incidents for SecureAuth and check for official updates:

Updates:

  • Time: April 26, 2022, 3:34 p.m.
    Status: Postmortem
    Update: Incident Description: Any service resolving to [us-services.secureauth.com](http://us-services.secureauth.com) experienced failures to resolve against the URL while making any attempt to contact cloud services including, but not limited to: datastore connection and multifactor services. Root Cause: One of our main DNS providers have changed their nameserver IPs; this directly resulted in our need to update our glue records, which directly caused our loss of name resolution. Resolution/Corrective Actions: Our glue records have been updated respectively to match our DNS provider's new nameserver IPs. We have ensured we are now enlisted on our DNS provider's notifications when major infrastructure changes occur on their end to prevent another occurrence as such.
  • Time: April 25, 2022, 5:38 p.m.
    Status: Resolved
    Update: DynDNS is the DNS provider for SecureAuth. During maintenance that was performed on Saturday around 9:30 AM PDT, DynDNS change the IP addresses associated with SecureAuth services. This caused connections to SecureAuth services to fail until the client resolved to the new IP addresses. Services were restored around 10:45 AM PDT.

Updates:

  • Time: April 26, 2022, 3:34 p.m.
    Status: Postmortem
    Update: Incident Description: Any service resolving to [us-services.secureauth.com](http://us-services.secureauth.com) experienced failures to resolve against the URL while making any attempt to contact cloud services including, but not limited to: datastore connection and multifactor services. Root Cause: One of our main DNS providers have changed their nameserver IPs; this directly resulted in our need to update our glue records, which directly caused our loss of name resolution. Resolution/Corrective Actions: Our glue records have been updated respectively to match our DNS provider's new nameserver IPs. We have ensured we are now enlisted on our DNS provider's notifications when major infrastructure changes occur on their end to prevent another occurrence as such.
  • Time: April 25, 2022, 5:38 p.m.
    Status: Resolved
    Update: DynDNS is the DNS provider for SecureAuth. During maintenance that was performed on Saturday around 9:30 AM PDT, DynDNS change the IP addresses associated with SecureAuth services. This caused connections to SecureAuth services to fail until the client resolved to the new IP addresses. Services were restored around 10:45 AM PDT.

Updates:

  • Time: April 23, 2022, 6:43 a.m.
    Status: Resolved
    Update: This incident has been resolved and RCA will be provided upon requests.
  • Time: April 20, 2022, 4:56 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: April 19, 2022, 10:45 p.m.
    Status: Investigating
    Update: We are aware of an intermittent cloud connection with full cloud instances. We are investigating at the time and will post back the moment a discovery has been made.

Updates:

  • Time: April 23, 2022, 6:43 a.m.
    Status: Resolved
    Update: This incident has been resolved and RCA will be provided upon requests.
  • Time: April 20, 2022, 4:56 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: April 19, 2022, 10:45 p.m.
    Status: Investigating
    Update: We are aware of an intermittent cloud connection with full cloud instances. We are investigating at the time and will post back the moment a discovery has been made.

Updates:

  • Time: March 24, 2022, 3:49 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 23, 2022, 4:04 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: March 22, 2022, 6:19 p.m.
    Status: Identified
    Update: We are currently investigating SMS delivery issues to US T Mobile users. Our service provider is currently investigating the issue, and we will provide an update as soon as we receive more information.

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Frequently Asked Questions - SecureAuth

Is there a SecureAuth outage?
The current status of SecureAuth is: Systems Active
Where can I find the official status page of SecureAuth?
The official status page for SecureAuth is here
How can I get notified if SecureAuth is down or experiencing an outage?
To get notified of any status changes to SecureAuth, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of SecureAuth every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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