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Is there an SecureAuth outage?

SecureAuth status: Systems Active

Last checked: 7 minutes ago

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SecureAuth outages and incidents

Outage and incident data over the last 30 days for SecureAuth.

There have been 1 outages or incidents for SecureAuth in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for SecureAuth

Outlogger tracks the status of these components for Xero:

Operator Alerts Active
Application Active
AU Region Active
EU Region Active
Push Active
SMS Active
US Region Active
Voice Active
Application Active
Device Trust Active
Mobile App Active
Push Active
SMS Active
Voice Active
SaaS/Full Cloud Identity Platform Active
SecureAuth Connector Active
3rd Party Mobile Carrier Active
Enhanced Geolocation Resolution Service - US1 Active
Enhanced Geolocation Resolution Service - US2 Active
Fraud Service - US1 Active
Fraud Service - US2 Active
Geolocation Resolution Service - US1 Active
Geolocation Resolution Service - US2 Active
Nexmo Voice API Active
Push-to-Accept Service - US1 Active
Push-to-Accept Service - US2 Active
SMS Service - US1 Active
SMS Service - US2 Active
Telephony Extension/DTMF Service - US1 Active
Telephony Extension/DTMF Service - US2 Active
Telephony Provider SMS API Active
Telephony Service - US1 Active
Telephony Service - US2 Active
Threat Service - US1 Active
Threat Service - US2 Active
X.509 Certificate Service (SHA2) - US1 Active
X.509 Certificate Service (SHA2) - US2 Active
SecureAuth Application Templates Active
SecureAuth Web Admin Active
FIDO Service Active
Mobile Services Active
Polaris Base Infrastructure Active
SaaS IdP Broker Active
Dashboard Service Active
Device Enrollment Service Active
Fraud Service Active
IP Blocking Service Active
IP Intel Service Active
IP Reporting Service Active
Licensing Service Active
Link-to-Accept Service Active
OAuth Service Active
Push-to-Accept Service Active
SMS Service Active
Symbol-to-Accept Service Active
Telephony Service Active
Titan Proxy Services (SA IdP 9.3 and older only) Active
Transaction Service Active
User Risk Scoring Service Active
User Risk Service Active
User Stats Service Active
Certificate Enrollment Active
Cloud IdP Active
Dashboard Active
FIDO WebAuthn Active
Kerberos Authentication Active
Link-to-Accept Service Active
Mobile App Active
Push Active
SMS Active
Voice Active
Component Status
Operator Alerts Active
Active
Application Active
AU Region Active
EU Region Active
Push Active
SMS Active
US Region Active
Voice Active
Active
Application Active
Device Trust Active
Mobile App Active
Push Active
SMS Active
Voice Active
Active
SaaS/Full Cloud Identity Platform Active
SecureAuth Connector Active
Active
3rd Party Mobile Carrier Active
Enhanced Geolocation Resolution Service - US1 Active
Enhanced Geolocation Resolution Service - US2 Active
Fraud Service - US1 Active
Fraud Service - US2 Active
Geolocation Resolution Service - US1 Active
Geolocation Resolution Service - US2 Active
Nexmo Voice API Active
Push-to-Accept Service - US1 Active
Push-to-Accept Service - US2 Active
SMS Service - US1 Active
SMS Service - US2 Active
Telephony Extension/DTMF Service - US1 Active
Telephony Extension/DTMF Service - US2 Active
Telephony Provider SMS API Active
Telephony Service - US1 Active
Telephony Service - US2 Active
Threat Service - US1 Active
Threat Service - US2 Active
X.509 Certificate Service (SHA2) - US1 Active
X.509 Certificate Service (SHA2) - US2 Active
Active
SecureAuth Application Templates Active
SecureAuth Web Admin Active
Active
FIDO Service Active
Mobile Services Active
Polaris Base Infrastructure Active
SaaS IdP Broker Active
Active
Dashboard Service Active
Device Enrollment Service Active
Fraud Service Active
IP Blocking Service Active
IP Intel Service Active
IP Reporting Service Active
Licensing Service Active
Link-to-Accept Service Active
OAuth Service Active
Push-to-Accept Service Active
SMS Service Active
Symbol-to-Accept Service Active
Telephony Service Active
Titan Proxy Services (SA IdP 9.3 and older only) Active
Transaction Service Active
User Risk Scoring Service Active
User Risk Service Active
User Stats Service Active
Active
Certificate Enrollment Active
Cloud IdP Active
Dashboard Active
FIDO WebAuthn Active
Kerberos Authentication Active
Link-to-Accept Service Active
Mobile App Active
Push Active
SMS Active
Voice Active

Latest SecureAuth outages and incidents.

View the latest incidents for SecureAuth and check for official updates:

Updates:

  • Time: June 30, 2023, 6:54 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 30, 2023, 5:30 p.m.
    Status: Monitoring
    Update: Customers report services are working
  • Time: June 30, 2023, 4:47 p.m.
    Status: Identified
    Update: Customers on older versions of SA IdP (9.3 and previous) are the only customers potentially impacted, which utilizes a separate intermediate infrastructure that is being investigated.
  • Time: June 30, 2023, 4:12 p.m.
    Status: Investigating
    Update: We are continuing to investigate the issue
  • Time: June 30, 2023, 2:42 p.m.
    Status: Investigating
    Update: We are currently investigating OTP delivery issues with SMS and Push services.

Updates:

  • Time: June 15, 2023, 10:33 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 15, 2023, 8:54 p.m.
    Status: Monitoring
    Update: The provider has implemented a fix and SMS should be delivering successfully to Hong Kong.
  • Time: June 15, 2023, 3:02 p.m.
    Status: Identified
    Update: Our SMS/Telephony provider is having issues sending SMS/Telephony messages to users in Hong Kong. The provider is working on the issue.

Updates:

  • Time: June 15, 2023, 10:33 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 15, 2023, 8:54 p.m.
    Status: Monitoring
    Update: The provider has implemented a fix and SMS should be delivering successfully to Hong Kong.
  • Time: June 15, 2023, 3:02 p.m.
    Status: Identified
    Update: Our SMS/Telephony provider is having issues sending SMS/Telephony messages to users in Hong Kong. The provider is working on the issue.

Updates:

  • Time: June 9, 2023, 11:25 p.m.
    Status: Postmortem
    Update: # Incident Description Starting around 1:12 PM on June 8, our monitors detected an issue with our primary, third-party SMS \(simple message service\) provider used for sending MFA \(multi-factor authentication\) codes. This issue caused intermittent delays when sending messages. While we have a secondary provider, the automatic failover did not occur as expected due to the nature of the primary provider’s SMS issue: the primary actually acknowledged our system’s call to send a message and would queue it but ultimately fail to deliver it promptly. Once our team detected the issue via our monitoring system and performed an investigation, we initiated a manual failover to our secondary SMS provider to reduce any service disruptions for our customers around 2:34 PM. Our primary provider resolved their issue at 5:06 PM, and we manually switched back around 8:43 PM. # Root Cause One of our 3rd party service providers experienced an intermittent service disruption which impacted MFA SMS delivery. # Follow Up Actions We apologize for any disruption in services during this incident. We will review our SMS provider failover thresholds to make them more sensitive to prevent this type of challenge from affecting our customers again. # Reference Telesign Status Page Incident: [https://status.telesign.com/incidents/t201ymq6kl1f](https://status.telesign.com/incidents/t201ymq6kl1f) All dates/times are UTC.
  • Time: June 9, 2023, 3:23 a.m.
    Status: Resolved
    Update: We have switched back to our primary provider and all services are operational
  • Time: June 8, 2023, 2:58 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: June 8, 2023, 2:41 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: June 8, 2023, 2:39 p.m.
    Status: Monitoring
    Update: Switching to the secondary provider for SMS appears to have resolved the issue for now. We will continue to monitor.
  • Time: June 8, 2023, 2:36 p.m.
    Status: Identified
    Update: The issue has been identified as a fault out the telephony provider side so we are switching to a backup provider.
  • Time: June 8, 2023, 2:29 p.m.
    Status: Investigating
    Update: Our Telephony provider is having an issue with SMS and Telephony.

Updates:

  • Time: June 9, 2023, 11:25 p.m.
    Status: Postmortem
    Update: # Incident Description Starting around 1:12 PM on June 8, our monitors detected an issue with our primary, third-party SMS \(simple message service\) provider used for sending MFA \(multi-factor authentication\) codes. This issue caused intermittent delays when sending messages. While we have a secondary provider, the automatic failover did not occur as expected due to the nature of the primary provider’s SMS issue: the primary actually acknowledged our system’s call to send a message and would queue it but ultimately fail to deliver it promptly. Once our team detected the issue via our monitoring system and performed an investigation, we initiated a manual failover to our secondary SMS provider to reduce any service disruptions for our customers around 2:34 PM. Our primary provider resolved their issue at 5:06 PM, and we manually switched back around 8:43 PM. # Root Cause One of our 3rd party service providers experienced an intermittent service disruption which impacted MFA SMS delivery. # Follow Up Actions We apologize for any disruption in services during this incident. We will review our SMS provider failover thresholds to make them more sensitive to prevent this type of challenge from affecting our customers again. # Reference Telesign Status Page Incident: [https://status.telesign.com/incidents/t201ymq6kl1f](https://status.telesign.com/incidents/t201ymq6kl1f) All dates/times are UTC.
  • Time: June 9, 2023, 3:23 a.m.
    Status: Resolved
    Update: We have switched back to our primary provider and all services are operational
  • Time: June 8, 2023, 2:58 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: June 8, 2023, 2:41 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: June 8, 2023, 2:39 p.m.
    Status: Monitoring
    Update: Switching to the secondary provider for SMS appears to have resolved the issue for now. We will continue to monitor.
  • Time: June 8, 2023, 2:36 p.m.
    Status: Identified
    Update: The issue has been identified as a fault out the telephony provider side so we are switching to a backup provider.
  • Time: June 8, 2023, 2:29 p.m.
    Status: Investigating
    Update: Our Telephony provider is having an issue with SMS and Telephony.

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Frequently Asked Questions - SecureAuth

Is there a SecureAuth outage?
The current status of SecureAuth is: Systems Active
Where can I find the official status page of SecureAuth?
The official status page for SecureAuth is here
How can I get notified if SecureAuth is down or experiencing an outage?
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