Is there an SecureAuth outage?
SecureAuth status: Systems Active
Last checked: 3 minutes ago
Get notified about any outages, downtime or incidents for SecureAuth and 1800+ other cloud vendors. Monitor 10 companies, for free.
Last checked: 3 minutes ago
Get notified about any outages, downtime or incidents for SecureAuth and 1800+ other cloud vendors. Monitor 10 companies, for free.
Outage and incident data over the last 30 days for SecureAuth.
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| Component | Status |
|---|---|
| Operator Alerts | Active |
| CIAM | Active |
| Application | Active |
| AU Region | Active |
| EU Region | Active |
| Push | Active |
| SMS | Active |
| US Region | Active |
| Voice | Active |
| Passwordless | Active |
| Application | Active |
| Device Trust | Active |
| Mobile App | Active |
| Push | Active |
| SMS | Active |
| Voice | Active |
| SaaS/Full Cloud Components | Active |
| SaaS/Full Cloud Identity Platform | Active |
| SecureAuth Connector | Active |
| SecureAuth Cloud Services | Active |
| 3rd Party Mobile Carrier | Active |
| Enhanced Geolocation Resolution Service - US1 | Active |
| Enhanced Geolocation Resolution Service - US2 | Active |
| Fraud Service - US1 | Active |
| Fraud Service - US2 | Active |
| Geolocation Resolution Service - US1 | Active |
| Geolocation Resolution Service - US2 | Active |
| Nexmo Voice API | Active |
| Push-to-Accept Service - US1 | Active |
| Push-to-Accept Service - US2 | Active |
| SMS Service - US1 | Active |
| SMS Service - US2 | Active |
| Telephony Extension/DTMF Service - US1 | Active |
| Telephony Extension/DTMF Service - US2 | Active |
| Telephony Provider SMS API | Active |
| Telephony Service - US1 | Active |
| Telephony Service - US2 | Active |
| Threat Service - US1 | Active |
| Threat Service - US2 | Active |
| X.509 Certificate Service (SHA2) - US1 | Active |
| X.509 Certificate Service (SHA2) - US2 | Active |
| SecureAuth IdP Frontend Services | Active |
| SecureAuth Application Templates | Active |
| SecureAuth Web Admin | Active |
| SecureAuth Polaris Services | Active |
| FIDO Service | Active |
| Mobile Services | Active |
| Polaris Base Infrastructure | Active |
| SaaS IdP Broker | Active |
| SecureAuth Titan Services | Active |
| Dashboard Service | Active |
| Device Enrollment Service | Active |
| Fraud Service | Active |
| IP Blocking Service | Active |
| IP Intel Service | Active |
| IP Reporting Service | Active |
| Licensing Service | Active |
| Link-to-Accept Service | Active |
| OAuth Service | Active |
| Push-to-Accept Service | Active |
| SMS Service | Active |
| Symbol-to-Accept Service | Active |
| Telephony Service | Active |
| Titan Proxy Services (SA IdP 9.3 and older only) | Active |
| Transaction Service | Active |
| User Risk Scoring Service | Active |
| User Risk Service | Active |
| User Stats Service | Active |
| Workforce | Active |
| Certificate Enrollment | Active |
| Cloud IdP | Active |
| Dashboard | Active |
| FIDO WebAuthn | Active |
| Kerberos Authentication | Active |
| Link-to-Accept Service | Active |
| Mobile App | Active |
| Push | Active |
| SMS | Active |
| Voice | Active |
View the latest incidents for SecureAuth and check for official updates:
Description: # Incident Description A routine database automatic scaling operation failed around 9:30 AM ET on 4/19/2023. This caused the database cluster to become unresponsive and fail to accept connections. While data integrity was unaffected, data availability was compromised. The SecureAuth team worked to restore service and forced the scaling operation to finish. Once the scaling operation finished, the database cluster once again was accepting connections and service was restored around 12:30 PM ET on 4/19/2023. # Root Cause It appears that the automatic scaling operation failed to complete due to an issue with the database platform in general. One cluster node was marked unhealthy by the scaling algorithm incorrectly, and this prevented the rest of the cluster nodes from scaling properly. The database cluster began rejecting connections soon thereafter. # Corrective Actions Typically such automatic scaling operations are seamless and without incident. However, given the conditions for auto-scale failure on 4/19/2023, we acknowledge there is still risk with such activity. The SecureAuth team is following up with a database platform vendor for more information regarding the scaling operation failure. In the meantime, any auto-scale operations for this database cluster have been suspended, and the SecureAuth team will monitor capacity and do any scaling activity for this database cluster during planned maintenance windows. Finally, the SecureAuth team is confirming vendor best practices are being followed for any/all connections to this database cluster and will make adjustments as needed. Note: times are Eastern time zone.
Status: Postmortem
Impact: Critical | Started At: April 19, 2023, 2:48 p.m.
Description: Incident Description * On November 14, multiple customers reported issues with the renewal of PFX personal certificates. Root Cause * SecureAuth utilizes Cloud-based Hardware Security Modules \(HSM\) through Thales. * Thales was performing maintenance on the Cloud HSM infrastrucuture over the weekend which caused the SecureAuth Certificate Authority \(CA\) systems to be unable to connect to the Cloud HSM for key validation. * The SecureAuth CA’s regularly renews the Certificate Revocation Lists \(CRL\) for multiple CA’s - tthe expiration of the delta CRLs is approximately 48 hours, which is why we did not have any impacts from the Thales maintenance until Sunday evening with customers not being impacted until Monday morning. * To further exacerbate the problem, the alerts generated by the monitoring systems were not going to the location the L1 team monitors. Corrective Actions * Restarting the CA’s on all of the “NGE” servers corrected the issue * Documentation was not completely up-to-date on the configuration of the multiple-region deployment of the NGE certificates. The DevOps team will be reviewing the documentation and updating as necessary. * Review of all DevOps alerts has been conducted to ensure all alerts are going to the location that is actively monitored vs. the Slack channel that also has the alerts, but is not routinely monitored. * The DevOps Team has enrolled in status updates through the Thales Status Page and will review any changes or maintenance that is posted to that site to ensure internal testing can be performed to validate all SecureAuth operations are not impacted.
Status: Postmortem
Impact: Minor | Started At: Nov. 14, 2022, 4:53 p.m.
Description: We have moved to our secondary provider and all carriers appear to be working. Please note, for a few days, the numbers will be coming over as "short codes" - this is normal and we are working with the secondary carrier to get to full numbers soon.
Status: Resolved
Impact: Major | Started At: Oct. 19, 2022, 3:53 p.m.
Description: We have moved to our secondary provider and all carriers appear to be working. Please note, for a few days, the numbers will be coming over as "short codes" - this is normal and we are working with the secondary carrier to get to full numbers soon.
Status: Resolved
Impact: Major | Started At: Oct. 19, 2022, 3:53 p.m.
Description: No further issues have been reported and internal checks continue to be successful
Status: Resolved
Impact: Minor | Started At: Oct. 12, 2022, 3:38 p.m.
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