Is there an ServiceChannel outage?
ServiceChannel status: Systems Active
Last checked: 6 minutes ago
Get notified about any outages, downtime or incidents for ServiceChannel and 1800+ other cloud vendors. Monitor 10 companies, for free.
Last checked: 6 minutes ago
Get notified about any outages, downtime or incidents for ServiceChannel and 1800+ other cloud vendors. Monitor 10 companies, for free.
Outage and incident data over the last 30 days for ServiceChannel.
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Sign Up NowOutlogger tracks the status of these components for Xero:
| Component | Status |
|---|---|
| WorkForce | Active |
| Analytics | Active |
| Analytics Dashboard | Active |
| Analytics Download | Active |
| Data Direct | Active |
| API | Active |
| API Response | Active |
| Authentication | Active |
| Budget Insights | Active |
| SendXML | Active |
| SFTP | Active |
| Universal Connector | Active |
| Mobile Applications | Active |
| SC Mobile | Active |
| SC Provider | Active |
| Provider Automation | Active |
| Fixxbook | Active |
| Invoice Manager | Active |
| IVR | Active |
| Login | Active |
| Proposal Manager | Active |
| Work Order Manager | Active |
| Service Automation | Active |
| Asset Manager | Active |
| Compliance Manager | Active |
| Dashboard | Active |
| Inventory Manager | Active |
| Invoice Manager | Active |
| Locations List | Active |
| Login | Active |
| Maps | Active |
| Project Tracker | Active |
| Proposal Manager | Active |
| Supply Manager | Active |
| Weather | Active |
| Work Order Manager | Active |
| Service Center | Active |
| Email - servicechannel.com | Active |
| Email - servicechannel.net | Active |
| Phone - Inbound | Active |
| Phone - Outbound | Active |
| Third Party Components | Active |
| Avalara Tax Calculation Service | Active |
| Rackspace - Inbound Email | Active |
| Twilio REST API | Active |
| Zendesk | Active |
View the latest incidents for ServiceChannel and check for official updates:
Description: This incident has been resolved. All services are working as expected.
Status: Resolved
Impact: Major | Started At: April 25, 2022, 12:42 p.m.
Description: File transfers to sftp2.servicechannel.com experienced extreme slowness. Date/Time Incident Started: 3/15/2022 5:47 AM Date/Time Stability Restored: 3/15/2022 7:14 AM Date/Time Incident Resolved: 3/15/2022 7:14 AM Users Impacted: Many Frequency: Intermittent Impact: Minor Root Cause Analysis In an effort to align with corporate information security standards, the ServiceChannel SRE team recently updated sftp2.servicechannel.com to user a new Endpoint Detection and Response (EDR) sensor agent. Under a specific configuration condition, the new EDR sensor entered a condition that caused memory swapping, resulting in CPU exhaustion. Actions Taken The EDR sensor was uninstalled. After a reboot, CPU utilization to returned to normal. Mitigation Measures 1. Investigate potential EDR sensor interactions with other security tooling on sftp2.servicechannel.com 2. Re-test EDR deployment to non-production SFTP environment for aggressive load testing prior to redeployment of EDR to sftp2.servicechannel.com
Status: Resolved
Impact: Minor | Started At: March 15, 2022, 9:47 a.m.
Description: This incident has been resolved. All services are working as expected.
Status: Resolved
Impact: Major | Started At: Feb. 28, 2022, 5:01 p.m.
Description: This issue is now resolved. For Android SC Mobile users, please ensure you've updated to version 2201.3.2.
Status: Resolved
Impact: Major | Started At: Feb. 1, 2022, 10:25 p.m.
Description: **ServiceChannel System Performance - Incident Report** **Date of Incident:** 11/29/2021 - 12/13/2021 **Time/Date Incident Started:** 11/29/2021, 06:28 am EST **Time/Date Stability Restored:** 12/11/2021, 03:18 am EST **Time/Date Incident Resolved:** 12/13/2021, 12:00 pm EST **Users Impacted:** Some users **Frequency:** Intermittent **Impact:** Major **Incident description:** Multiple users of both the ServiceChannel Provider mobile application and the SC Service Automation web platform reported intermittent slowness and timeout errors. A newly released version of the SC Provider mobile app was making substantially more calls to the ServiceChannel Web API, causing slowness in the mobile app. The additional Web API traffic also increased load, thereby impacting the general performance of the web API. **Root Cause Analysis:** Through analysis of internal usage metrics, ServiceChannel engineers determined that the most recent version of the SC Provider mobile app was making substantially more calls to the SC Web API than in previous versions. This caused slowness for end users of the mobile app, in addition to causing degraded overall performance of the SC Web API, which resulted in slowness for end users of the web-based platform. **Actions Taken:** 1. The SRE team identified and fixed an intermittent networking issue that was affecting a small subset of Web API infrastructure 2. Temporarily expanded capacity of Web API infrastructure in an attempt to handle increased system load 3. Worked with mobile engineering teams to develop an emergency release applying hotfixes that reverted the changes introducing the problematic API usage 4. Pushed emergency update of the SC Provider mobile app to the Android and iOS app stores. **Mitigation Measures:** 1. Implement more comprehensive monitoring of changes in API call volume originating from internal clients, including those used by the Android and iOS ServiceChannel applications.
Status: Postmortem
Impact: Minor | Started At: Dec. 9, 2021, 7:11 p.m.
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