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Is there an ServiceCore outage?

ServiceCore status: Systems Active

Last checked: 6 minutes ago

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ServiceCore outages and incidents

Outage and incident data over the last 30 days for ServiceCore.

There have been 0 outages or incidents for ServiceCore in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for ServiceCore

Outlogger tracks the status of these components for Xero:

API Active
App Active
AWS ECS Active
AWS RDS 1 Active
AWS RDS 2 Active
Background Processing Active
Background Quickbooks Processing Active
Websockets Active
Component Status
API Active
App Active
AWS ECS Active
AWS RDS 1 Active
AWS RDS 2 Active
Background Processing Active
Background Quickbooks Processing Active
Websockets Active

Latest ServiceCore outages and incidents.

View the latest incidents for ServiceCore and check for official updates:

Updates:

  • Time: Feb. 29, 2024, 9:16 p.m.
    Status: Resolved
    Update: Users of the ServiceCore web app are experiencing issues logging in, or accessing some parts of the web app, or in some cases attempts are successful followed by subsequent attempts that are failing. The cause was due to a configuration change within the API that serves the ServiceCore service. This change resulted in some of the API server instances to have inconsistent 'proxy' configurations written to disk and thus requests that were related to permissions/ACLs would immediately fail. This was identified within the first 15 minutes of the issue and the software change was rolled back in the next 10 minutes. The product and engineering teams are performing a permanent fix and also a preventive measure in place for future updates to the product.

Updates:

  • Time: Feb. 29, 2024, 9:16 p.m.
    Status: Resolved
    Update: Users of the ServiceCore web app are experiencing issues logging in, or accessing some parts of the web app, or in some cases attempts are successful followed by subsequent attempts that are failing. The cause was due to a configuration change within the API that serves the ServiceCore service. This change resulted in some of the API server instances to have inconsistent 'proxy' configurations written to disk and thus requests that were related to permissions/ACLs would immediately fail. This was identified within the first 15 minutes of the issue and the software change was rolled back in the next 10 minutes. The product and engineering teams are performing a permanent fix and also a preventive measure in place for future updates to the product.

Updates:

  • Time: March 9, 2023, 6:29 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 9, 2023, 4:32 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: March 9, 2023, 4:15 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: March 9, 2023, 4:13 p.m.
    Status: Investigating
    Update: We're experiencing an elevated level of QuickBooks background processing errors and are currently looking into the issue.

Updates:

  • Time: March 9, 2023, 6:29 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 9, 2023, 4:32 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: March 9, 2023, 4:15 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: March 9, 2023, 4:13 p.m.
    Status: Investigating
    Update: We're experiencing an elevated level of QuickBooks background processing errors and are currently looking into the issue.

Updates:

  • Time: Jan. 6, 2023, 12:54 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 6, 2023, 12:20 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Jan. 6, 2023, 12:16 a.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Jan. 6, 2023, 12:10 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Jan. 6, 2023, 12:10 a.m.
    Status: Investigating
    Update: We're experiencing an elevated level of background processing errors and are currently looking into the issue.

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Frequently Asked Questions - ServiceCore

Is there a ServiceCore outage?
The current status of ServiceCore is: Systems Active
Where can I find the official status page of ServiceCore?
The official status page for ServiceCore is here
How can I get notified if ServiceCore is down or experiencing an outage?
To get notified of any status changes to ServiceCore, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of ServiceCore every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does ServiceCore do?
A top software solution for portable toilet, septic, and dumpster businesses. It streamlines job management, route optimization, inventory tracking, and billing automation. Explore now.

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