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Is there an shipcloud outage?

shipcloud status: Systems Active

Last checked: 8 minutes ago

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shipcloud outages and incidents

Outage and incident data over the last 30 days for shipcloud.

There have been 1 outages or incidents for shipcloud in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for shipcloud

Outlogger tracks the status of these components for Xero:

API (api.shipcloud.io) Active
Developer Portal (developers.shipcloud.io) Active
Website (www.shipcloud.io) Active
WebUI (app.shipcloud.io) Active
Angel DE Active
Bring Active
Colis Privé Active
DHL Active
DHL Express Active
DHL NL Active
DHL PL Active
DPAG Active
DPD Active
Evri Active
FedEx Active
GLS Active
GLS AT Active
GLS NL Active
Hermes Active
Hermes (HSI) Active
Iloxx Active
InPost Active
Post CH Active
Poste Italiane Active
PostNL Active
Sending Active
UPS Active
Shopify Active
Component Status
API (api.shipcloud.io) Active
Developer Portal (developers.shipcloud.io) Active
Website (www.shipcloud.io) Active
WebUI (app.shipcloud.io) Active
Active
Angel DE Active
Bring Active
Colis Privé Active
DHL Active
DHL Express Active
DHL NL Active
DHL PL Active
DPAG Active
DPD Active
Evri Active
FedEx Active
GLS Active
GLS AT Active
GLS NL Active
Hermes Active
Hermes (HSI) Active
Iloxx Active
InPost Active
Post CH Active
Poste Italiane Active
PostNL Active
Sending Active
UPS Active
Active
Shopify Active

Latest shipcloud outages and incidents.

View the latest incidents for shipcloud and check for official updates:

Updates:

  • Time: Nov. 23, 2021, 7:09 a.m.
    Status: Resolved
    Update: DHL has informed us, that as of 6:10 am, everything is operational again.
  • Time: Nov. 22, 2021, 2:09 p.m.
    Status: Monitoring
    Update: We've been informed by DHL of the following disruption on their Returns API: > actually there are restrictions on the function Return. The restriction affects the label request for the following countries: > > FR > > Due to the technical restrictions, labels for the listed return countries cannot be created. > This applies to the order channels webservice (API Returns) and websites.

Updates:

  • Time: Nov. 23, 2021, 7:09 a.m.
    Status: Resolved
    Update: DHL has informed us, that as of 6:10 am, everything is operational again.
  • Time: Nov. 22, 2021, 2:09 p.m.
    Status: Monitoring
    Update: We've been informed by DHL of the following disruption on their Returns API: > actually there are restrictions on the function Return. The restriction affects the label request for the following countries: > > FR > > Due to the technical restrictions, labels for the listed return countries cannot be created. > This applies to the order channels webservice (API Returns) and websites.

Updates:

  • Time: Nov. 22, 2021, noon
    Status: Resolved
    Update: We've been notified by UPS that they've resetted all passwords, which do not follow their requirements for a safe password. Please update your passwords at UPS and within your UPS configuration at shipcloud if you encounter the "UserId is currently locked out" error.
  • Time: Nov. 22, 2021, 9:46 a.m.
    Status: Monitoring
    Update: We've been notified, that yesterday's error (https://status.shipcloud.io/incidents/f7nn2k8wgksz) still persists for some customers. Unfortunately, we still haven't heard back from UPS.

Updates:

  • Time: Nov. 22, 2021, noon
    Status: Resolved
    Update: We've been notified by UPS that they've resetted all passwords, which do not follow their requirements for a safe password. Please update your passwords at UPS and within your UPS configuration at shipcloud if you encounter the "UserId is currently locked out" error.
  • Time: Nov. 22, 2021, 9:46 a.m.
    Status: Monitoring
    Update: We've been notified, that yesterday's error (https://status.shipcloud.io/incidents/f7nn2k8wgksz) still persists for some customers. Unfortunately, we still haven't heard back from UPS.

Updates:

  • Time: Nov. 21, 2021, 10:33 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 21, 2021, 9:47 a.m.
    Status: Identified
    Update: For a few users we are seeing a high rate of "The UserId is currently locked out" error messages from the UPS API. We have contacted UPS.

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Frequently Asked Questions - shipcloud

Is there a shipcloud outage?
The current status of shipcloud is: Systems Active
Where can I find the official status page of shipcloud?
The official status page for shipcloud is here
How can I get notified if shipcloud is down or experiencing an outage?
To get notified of any status changes to shipcloud, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of shipcloud every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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