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Is there an shipcloud outage?

shipcloud status: Systems Active

Last checked: 4 minutes ago

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shipcloud outages and incidents

Outage and incident data over the last 30 days for shipcloud.

There have been 1 outages or incidents for shipcloud in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for shipcloud

Outlogger tracks the status of these components for Xero:

API (api.shipcloud.io) Active
Developer Portal (developers.shipcloud.io) Active
Website (www.shipcloud.io) Active
WebUI (app.shipcloud.io) Active
Angel DE Active
Bring Active
Colis Privé Active
DHL Active
DHL Express Active
DHL NL Active
DHL PL Active
DPAG Active
DPD Active
Evri Active
FedEx Active
GLS Active
GLS AT Active
GLS NL Active
Hermes Active
Hermes (HSI) Active
Iloxx Active
InPost Active
Post CH Active
Poste Italiane Active
PostNL Active
Sending Active
UPS Active
Shopify Active
Component Status
API (api.shipcloud.io) Active
Developer Portal (developers.shipcloud.io) Active
Website (www.shipcloud.io) Active
WebUI (app.shipcloud.io) Active
Active
Angel DE Active
Bring Active
Colis Privé Active
DHL Active
DHL Express Active
DHL NL Active
DHL PL Active
DPAG Active
DPD Active
Evri Active
FedEx Active
GLS Active
GLS AT Active
GLS NL Active
Hermes Active
Hermes (HSI) Active
Iloxx Active
InPost Active
Post CH Active
Poste Italiane Active
PostNL Active
Sending Active
UPS Active
Active
Shopify Active

Latest shipcloud outages and incidents.

View the latest incidents for shipcloud and check for official updates:

Updates:

  • Time: July 30, 2021, 12:06 p.m.
    Status: Resolved
    Update: We've fixed the issue. DHL ZPL labels can now be created again.
  • Time: July 30, 2021, 10:30 a.m.
    Status: Identified
    Update: The issue is caused by a change in the DHL zpl content and a fix is being implemented.
  • Time: July 30, 2021, 8:15 a.m.
    Status: Investigating
    Update: When creating ZPL shipping labels, a PDF label will currently be returned. We're investigating the issue and will keep you updated.

Updates:

  • Time: July 30, 2021, 12:06 p.m.
    Status: Resolved
    Update: We've fixed the issue. DHL ZPL labels can now be created again.
  • Time: July 30, 2021, 10:30 a.m.
    Status: Identified
    Update: The issue is caused by a change in the DHL zpl content and a fix is being implemented.
  • Time: July 30, 2021, 8:15 a.m.
    Status: Investigating
    Update: When creating ZPL shipping labels, a PDF label will currently be returned. We're investigating the issue and will keep you updated.

Updates:

  • Time: July 13, 2021, 4:45 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 13, 2021, 4:45 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 13, 2021, 12:56 p.m.
    Status: Monitoring
    Update: We are investigating problems with AWS in the EU region, which lead to a short outage of about one Minute. Currently, all services are up and running and we are monitoring the AWS issue. AWS Status: https://status.aws.amazon.com/#EU_block
  • Time: July 13, 2021, 12:56 p.m.
    Status: Monitoring
    Update: We are investigating problems with AWS in the EU region, which lead to a short outage of about one Minute. Currently, all services are up and running and we are monitoring the AWS issue. AWS Status: https://status.aws.amazon.com/#EU_block

Updates:

  • Time: July 2, 2021, 8:04 a.m.
    Status: Resolved
    Update: We have received the following update from DHL: > Good day, > > after a technical changeover on Wednesday evening, it was not possible to order GoGreen via the Send function. The problem has been solved since 22:00. GoGreen can be ordered again via all input channels (interface of the DHL business customer portal, web service and polling client). > > Sincerely > Your Team Developer Portal Post & Paket
  • Time: July 2, 2021, 8:04 a.m.
    Status: Resolved
    Update: We have received the following update from DHL: > Good day, > > after a technical changeover on Wednesday evening, it was not possible to order GoGreen via the Send function. The problem has been solved since 22:00. GoGreen can be ordered again via all input channels (interface of the DHL business customer portal, web service and polling client). > > Sincerely > Your Team Developer Portal Post & Paket
  • Time: July 1, 2021, noon
    Status: Identified
    Update: We have received the following Update from DHL: > Good day, > > Following a technical change yesterday evening, it is currently not possible to order GoGreen via the function Ship. The service is currently not selectable for users of the DHL Business Customer Portal interface. > > Web service users receive a hard validation error when submitting GoGreen and thus no label. A hotfix is under construction. Until it is implemented, customers must be advised to order shipments without GoGreen. > > Sincerely > Your Team Developer Portal Post & Paket
  • Time: July 1, 2021, noon
    Status: Identified
    Update: We have received the following Update from DHL: > Good day, > > Following a technical change yesterday evening, it is currently not possible to order GoGreen via the function Ship. The service is currently not selectable for users of the DHL Business Customer Portal interface. > > Web service users receive a hard validation error when submitting GoGreen and thus no label. A hotfix is under construction. Until it is implemented, customers must be advised to order shipments without GoGreen. > > Sincerely > Your Team Developer Portal Post & Paket
  • Time: July 1, 2021, 9:47 a.m.
    Status: Investigating
    Update: We are currently receiving several reports of customers running into the error > Error in Shipment Data: Der angegebene Service ist nicht bekannt when creating DHL shipments. We suspect this error occurs when booking GoGreen with your shipment. We are in contact with the DHL regarding this problem and they are working on a solution. As a workaround you could book your shipments without this additional service. This means also disabling the service in your DHL configuration under https://app.shipcloud.io/de/configurations
  • Time: July 1, 2021, 9:47 a.m.
    Status: Investigating
    Update: We are currently receiving several reports of customers running into the error > Error in Shipment Data: Der angegebene Service ist nicht bekannt when creating DHL shipments. We suspect this error occurs when booking GoGreen with your shipment. We are in contact with the DHL regarding this problem and they are working on a solution. As a workaround you could book your shipments without this additional service. This means also disabling the service in your DHL configuration under https://app.shipcloud.io/de/configurations

Updates:

  • Time: July 2, 2021, 8:04 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 29, 2021, 8:47 a.m.
    Status: Identified
    Update: We have received the following update from DHL: > Good day, > since 7:00 am there has been restrictions on the function ¿Return¿. The restriction affects the label request for the following countries: > AT, BE, CH, CZ, EE, ES, FI, FR, GB, HU, HR, IE, IT, LT, LV, MT, NL, SK, SI > Due to the technical restrictions, labels for the listed return countries cannot be created. This applies to the order channels webservice (API Returns) and websites. > We will inform you again as soon as we receive new information. > Sincerely > Your Team Developer Portal Post & Paket
  • Time: June 29, 2021, 8:02 a.m.
    Status: Identified
    Update: For some of the requests, the DHL Returns API does not provide the labels. We have contacted DHL.
  • Time: June 29, 2021, 6:45 a.m.
    Status: Investigating
    Update: We are currently investigating an issue with the DHL Returns API.

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Frequently Asked Questions - shipcloud

Is there a shipcloud outage?
The current status of shipcloud is: Systems Active
Where can I find the official status page of shipcloud?
The official status page for shipcloud is here
How can I get notified if shipcloud is down or experiencing an outage?
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