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Is there an ShipHawk outage?

ShipHawk status: Systems Active

Last checked: 6 minutes ago

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ShipHawk outages and incidents

Outage and incident data over the last 30 days for ShipHawk.

There have been 0 outages or incidents for ShipHawk in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for ShipHawk

Outlogger tracks the status of these components for Xero:

ShipHawk Application Active
ShipHawk Website Active
DHL eCommerce Active
FedEx Web Services Active
LTL / Other Carrier Web Services Active
UPS Web Services Active
USPS via Endicia Active
USPS via Pitney Bowes Active
Shipping APIs Active
WMS APIs Active
WMS Active
sh-default Active
sh-p-2 Active
Acumatica App Active
Amazon Web Services Active
Magento Active
Oracle NetSuite SuiteApp Active
Shopify App Active
Component Status
ShipHawk Application Active
ShipHawk Website Active
Active
DHL eCommerce Active
FedEx Web Services Active
LTL / Other Carrier Web Services Active
UPS Web Services Active
USPS via Endicia Active
USPS via Pitney Bowes Active
Active
Shipping APIs Active
WMS APIs Active
Active
WMS Active
Active
sh-default Active
sh-p-2 Active
Active
Acumatica App Active
Amazon Web Services Active
Magento Active
Oracle NetSuite SuiteApp Active
Shopify App Active

Latest ShipHawk outages and incidents.

View the latest incidents for ShipHawk and check for official updates:

Updates:

  • Time: April 1, 2022, 6:34 p.m.
    Status: Resolved
    Update: Status update: This issue is resolved. Customer Impact: Some customers are seeing the following error when attempting to book some of their shipments: “There was a problem booking your shipment: Couldn’t find Shipment with ‘id’= [WHERE “shipments”.“deleted_at” IS NULL AND “shipments”.“crm_instance_id” = $1]”. This error prevents them from booking the shipment. A workaround is possible and requires an administrative change by our team. If you experience this issue, contact our support team for assistance. Start Time: April 1, 7:12 AM PST End Time: April 1, 10:00 AM PST
  • Time: April 1, 2022, 5:13 p.m.
    Status: Monitoring
    Update: Status update: A fix has been implemented and we are monitoring the results Customer Impact: Some customers are seeing the following error when attempting to book some of their shipments: “There was a problem booking your shipment: Couldn’t find Shipment with ‘id’= [WHERE “shipments”.“deleted_at” IS NULL AND “shipments”.“crm_instance_id” = $1]”. This error prevents them from booking the shipment. A workaround is possible and requires an administrative change by our team. If you experience this issue, contact our support team for assistance. Start Time: April 1, 7:12 AM PST
  • Time: April 1, 2022, 3:45 p.m.
    Status: Identified
    Update: Status update: We have identified the issue and are working towards a resolution. Customer Impact: Some customers are seeing the following error when attempting to book some of their shipments: “There was a problem booking your shipment: Couldn’t find Shipment with ‘id’= [WHERE “shipments”.“deleted_at” IS NULL AND “shipments”.“crm_instance_id” = $1]”. This error prevents them from booking the shipment. A workaround is possible and requires an administrative change by our team. If you experience this issue, contact our support team for assistance. Start Time: April 1, 7:12 AM PST
  • Time: April 1, 2022, 3:29 p.m.
    Status: Investigating
    Update: Status update: We are investigating this issue. Customer Impact: Some customers are seeing the following error when attempting to book some of their shipments: “There was a problem booking your shipment: Couldn’t find Shipment with ‘id’= [WHERE “shipments”.“deleted_at” IS NULL AND “shipments”.“crm_instance_id” = $1]”. This error prevents them from booking the shipment. A workaround is possible and requires an administrative change by our team. If you experience this issue, contact our support team for assistance. Start Time: April 1, 7:12 AM PST

Updates:

  • Time: April 1, 2022, 6:34 p.m.
    Status: Resolved
    Update: Status update: This issue is resolved. Customer Impact: Some customers are seeing the following error when attempting to book some of their shipments: “There was a problem booking your shipment: Couldn’t find Shipment with ‘id’= [WHERE “shipments”.“deleted_at” IS NULL AND “shipments”.“crm_instance_id” = $1]”. This error prevents them from booking the shipment. A workaround is possible and requires an administrative change by our team. If you experience this issue, contact our support team for assistance. Start Time: April 1, 7:12 AM PST End Time: April 1, 10:00 AM PST
  • Time: April 1, 2022, 5:13 p.m.
    Status: Monitoring
    Update: Status update: A fix has been implemented and we are monitoring the results Customer Impact: Some customers are seeing the following error when attempting to book some of their shipments: “There was a problem booking your shipment: Couldn’t find Shipment with ‘id’= [WHERE “shipments”.“deleted_at” IS NULL AND “shipments”.“crm_instance_id” = $1]”. This error prevents them from booking the shipment. A workaround is possible and requires an administrative change by our team. If you experience this issue, contact our support team for assistance. Start Time: April 1, 7:12 AM PST
  • Time: April 1, 2022, 3:45 p.m.
    Status: Identified
    Update: Status update: We have identified the issue and are working towards a resolution. Customer Impact: Some customers are seeing the following error when attempting to book some of their shipments: “There was a problem booking your shipment: Couldn’t find Shipment with ‘id’= [WHERE “shipments”.“deleted_at” IS NULL AND “shipments”.“crm_instance_id” = $1]”. This error prevents them from booking the shipment. A workaround is possible and requires an administrative change by our team. If you experience this issue, contact our support team for assistance. Start Time: April 1, 7:12 AM PST
  • Time: April 1, 2022, 3:29 p.m.
    Status: Investigating
    Update: Status update: We are investigating this issue. Customer Impact: Some customers are seeing the following error when attempting to book some of their shipments: “There was a problem booking your shipment: Couldn’t find Shipment with ‘id’= [WHERE “shipments”.“deleted_at” IS NULL AND “shipments”.“crm_instance_id” = $1]”. This error prevents them from booking the shipment. A workaround is possible and requires an administrative change by our team. If you experience this issue, contact our support team for assistance. Start Time: April 1, 7:12 AM PST

Updates:

  • Time: March 10, 2022, 5:17 p.m.
    Status: Resolved
    Update: Status update: A fix has been deployed and confirmed to be working as expected. Customer Impact: Some Users with more than one warehouse assigned to them cannot see/filter orders for the warehouses they are assigned to. Start Time: March 10, 6:27 AM PST End Time: March 10, 8:53 AM PST
  • Time: March 10, 2022, 4:44 p.m.
    Status: Identified
    Update: Status update: The issue has been identified. A solution has been identified, and we are deploying the fix now. Customer Impact: Some Users with more than one warehouse assigned to them cannot see/filter orders for the warehouses they are assigned to.
  • Time: March 10, 2022, 4:18 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with warehouse filtering in the user interface.

Updates:

  • Time: March 10, 2022, 5:17 p.m.
    Status: Resolved
    Update: Status update: A fix has been deployed and confirmed to be working as expected. Customer Impact: Some Users with more than one warehouse assigned to them cannot see/filter orders for the warehouses they are assigned to. Start Time: March 10, 6:27 AM PST End Time: March 10, 8:53 AM PST
  • Time: March 10, 2022, 4:44 p.m.
    Status: Identified
    Update: Status update: The issue has been identified. A solution has been identified, and we are deploying the fix now. Customer Impact: Some Users with more than one warehouse assigned to them cannot see/filter orders for the warehouses they are assigned to.
  • Time: March 10, 2022, 4:18 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with warehouse filtering in the user interface.

Updates:

  • Time: Feb. 17, 2022, 11:13 p.m.
    Status: Resolved
    Update: This incident has been resolved. For more details, see https://status.netsuite.com/incidents/sn1hlv7zhzz5
  • Time: Feb. 17, 2022, 8:27 p.m.
    Status: Monitoring
    Update: NetSuite has updated their status page to inform all customers that the incident has been resolved. We are continuing to monitor the status. "We have resolved the issue affecting SuiteTalk and SuiteAnalytics Connect in Multiple Regions. Customer Impact: Customers may have experienced a degradation of service when using SuiteTalk and SuiteAnalytics Connect. If you are still experiencing issues, please contact NetSuite Customer Support through your standard method. Start Time: February 17, 10:32 AM PST End Time: February 17, 10:57 AM PST"
  • Time: Feb. 17, 2022, 7:34 p.m.
    Status: Investigating
    Update: Oracle NetSuite is experiencing an incident related to APIs which is directly impacting communication between ShipHawk and NetSuite. We are investigating the impact and will provide updates as we learn more. To stay up to date with this incident, see: https://status.netsuite.com/incidents/sn1hlv7zhzz5

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Frequently Asked Questions - ShipHawk

Is there a ShipHawk outage?
The current status of ShipHawk is: Systems Active
Where can I find the official status page of ShipHawk?
The official status page for ShipHawk is here
How can I get notified if ShipHawk is down or experiencing an outage?
To get notified of any status changes to ShipHawk, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of ShipHawk every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does ShipHawk do?
ShipHawk offers eCommerce shipping automation solutions through their shipping software API, enhancing shipping efficiency and cost savings.

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