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Is there an ShipHero outage?

ShipHero status: Systems Active

Last checked: 4 minutes ago

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ShipHero outages and incidents

Outage and incident data over the last 30 days for ShipHero.

There have been 2 outages or incidents for ShipHero in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for ShipHero

Outlogger tracks the status of these components for Xero:

Label Printing Active
Miscellaneous Services Active
ShipHero Authentication Active
ShipHero Dashboard Active
ShipHero Mobile App Active
ShipHero Public API Active
ShipHero Ticket Support Active
Store Integrations Active
Component Status
Label Printing Active
Miscellaneous Services Active
ShipHero Authentication Active
ShipHero Dashboard Active
ShipHero Mobile App Active
ShipHero Public API Active
ShipHero Ticket Support Active
Store Integrations Active

Latest ShipHero outages and incidents.

View the latest incidents for ShipHero and check for official updates:

Updates:

  • Time: Nov. 14, 2024, 6:15 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 14, 2024, 6 p.m.
    Status: Monitoring
    Update: We've fixed the underlying issue and the system is stable again. We will continue to monitor closely.
  • Time: Nov. 14, 2024, 5:29 p.m.
    Status: Investigating
    Update: We're investigating an infrastructure issue causing intermittent 500 errors when loading pages as well as a response of "there was an error printing label" on some label generation requests. We'll update as soon as rectified.

Updates:

  • Time: Oct. 24, 2024, 7:57 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 24, 2024, 5:42 p.m.
    Status: Monitoring
    Update: UPS reports the issue is fixed. We're monitoring.
  • Time: Oct. 24, 2024, 4:44 p.m.
    Status: Identified
    Update: UPS’s API is returning rates without discounts for some customers. This is occurring across shipping platforms and is related to an incident on the UPS side. Shipped orders will be billed at the correct amount with discount so you can continue to use UPS. Just be aware, the rates will show incorrectly in some cases

Updates:

  • Time: Oct. 5, 2024, 6:02 p.m.
    Status: Resolved
    Update: FedEx service is now restored.
  • Time: Oct. 5, 2024, 5:47 p.m.
    Status: Identified
    Update: We have spoken to the correct people at FedEx and they are working on finding a resolution. We will update here as soon as we get an update.
  • Time: Oct. 5, 2024, 4:01 p.m.
    Status: Identified
    Update: FedEx labels are not generating. This seems to be because last night FedEx turned off access to the API we were using for address validation. We've contacted FedEx and are also looking at how to bypass from our end.

Updates:

  • Time: July 25, 2024, 12:10 a.m.
    Status: Resolved
    Update: All inventory has been removed. We will reach out with any recommended cycle counts. Thank you for your patience.
  • Time: July 24, 2024, 7:18 p.m.
    Status: Monitoring
    Update: All totes are cleared. There are still a set of earlier orders where we cleared the tote but didn't remove inventory we're still working on handling this and will provide an update.
  • Time: July 24, 2024, 7:06 p.m.
    Status: Monitoring
    Update: We're processing the backlog so inventory is being removed and totes cleared the oldest first. We'll post when totally caught up. There are some earlier shipments where the tote cleared and inventory did not deduct, we're figuring out what to do with those. Please don't manually adjust inventory or clear totes. All totes will be cleared automatically.
  • Time: July 24, 2024, 6:16 p.m.
    Status: Identified
    Update: Do not clear totes and do not update inventory. You can keep shipping. Once the issue is resolved totes will be cleared and inventory will update.
  • Time: July 24, 2024, 5:23 p.m.
    Status: Investigating
    Update: Inventory is not being deducted on shipment. Do not manually adjust the inventory. We're working on resolving this and will update you on if we've been able to fix the inventory in an automated manner.

Updates:

  • Time: July 25, 2024, 12:10 a.m.
    Status: Resolved
    Update: All inventory has been removed. We will reach out with any recommended cycle counts. Thank you for your patience.
  • Time: July 24, 2024, 7:18 p.m.
    Status: Monitoring
    Update: All totes are cleared. There are still a set of earlier orders where we cleared the tote but didn't remove inventory we're still working on handling this and will provide an update.
  • Time: July 24, 2024, 7:06 p.m.
    Status: Monitoring
    Update: We're processing the backlog so inventory is being removed and totes cleared the oldest first. We'll post when totally caught up. There are some earlier shipments where the tote cleared and inventory did not deduct, we're figuring out what to do with those. Please don't manually adjust inventory or clear totes. All totes will be cleared automatically.
  • Time: July 24, 2024, 6:16 p.m.
    Status: Identified
    Update: Do not clear totes and do not update inventory. You can keep shipping. Once the issue is resolved totes will be cleared and inventory will update.
  • Time: July 24, 2024, 5:23 p.m.
    Status: Investigating
    Update: Inventory is not being deducted on shipment. Do not manually adjust the inventory. We're working on resolving this and will update you on if we've been able to fix the inventory in an automated manner.

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Frequently Asked Questions - ShipHero

Is there a ShipHero outage?
The current status of ShipHero is: Systems Active
Where can I find the official status page of ShipHero?
The official status page for ShipHero is here
How can I get notified if ShipHero is down or experiencing an outage?
To get notified of any status changes to ShipHero, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of ShipHero every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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