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Is there an Shippeo outage?

Shippeo status: Systems Active

Last checked: a minute ago

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Shippeo outages and incidents

Outage and incident data over the last 30 days for Shippeo.

There have been 4 outages or incidents for Shippeo in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Shippeo

Outlogger tracks the status of these components for Xero:

API Active
EDI Active
Onboarding Automation Center (OAC) Active
Web platform Active
ETA Availability Active
Events Tracking Active
GPS Tracking Active
Insights Dashboards Active
Notifications Active
ETA Availability Active
Events Tracking Active
GPS tracking Active
Insights Dashboards Active
Mobile application Active
Notifications Active
Workflows Active
Component Status
API Active
EDI Active
Onboarding Automation Center (OAC) Active
Web platform Active
Active
ETA Availability Active
Events Tracking Active
GPS Tracking Active
Insights Dashboards Active
Notifications Active
Active
ETA Availability Active
Events Tracking Active
GPS tracking Active
Insights Dashboards Active
Mobile application Active
Notifications Active
Workflows Active

Latest Shippeo outages and incidents.

View the latest incidents for Shippeo and check for official updates:

Updates:

  • Time: Nov. 19, 2024, 12:21 p.m.
    Status: Resolved
    Update: We would like to inform you that the process of replaying order creations and modifications has been successfully completed as of yesterday. Additionally, as of 12:30 PM today, all order and tour events have been fully reprocessed. Thank you for your understanding.
  • Time: Nov. 18, 2024, 4:32 p.m.
    Status: Monitoring
    Update: Please find below the detailed information on the impact and resolution of this incident: Start Date: 2024-11-18 12:30:18
 Resolution Date: 2024-11-18 15:30:05 Root Cause: We encountered a critical issue on our database that required performing a blocking rebuild operation. As a result, we were temporarily unable to process new data during the incident window. Impact Duration: ~3 hours Impacts Observed: During the incident, the following functionalities were unavailable: * Creation and updates of orders (order-in/order-out) * Reception and creation of order events (e.g., charter, pairing, delivery, etc.). * Manual status updates on the web. * General order lifecycle management, including geofencing. * Status updates within the mobile application. Recovery Actions: * All orders-in/out are automatically replayed * We did a partial rebuild to go fast, we still have to finish the complete rebuild to make accessible orders from September and before. * We're currently examining a solution for replaying the events-in (60K orders-events-in, 23k tour-events-in) (update to come)
  • Time: Nov. 18, 2024, 3:20 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue. This is impacting the Order creations and modifications, the creation of new events, the manual actions on the Web platform, and the ETA calculations.
  • Time: Nov. 18, 2024, 2:03 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Nov. 18, 2024, 1:40 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Nov. 18, 2024, 1:15 p.m.
    Status: Investigating
    Update: Dear users, We are facing instabilities on the Shippeo Platform. Our technical team is investigating this issue and working on resolving it. -- Chers utilisateurs, Nous sommes confrontés à des instabilités sur la plateforme. Notre équipe technique étudie ce problème et travaille à sa résolution.

Updates:

  • Time: Nov. 14, 2024, 9:43 a.m.
    Status: Resolved
    Update: Dear users, Due to a missing activation in our database, data on Insights was not updated between 12/11 at 20:00 CET and 14/11 at 10:40 CET. This issue is resolved and data are up-to-date now. Thanks for your understanding.

Updates:

  • Time: Nov. 4, 2024, 6:20 p.m.
    Status: Resolved
    Update: Dear users, Due to a CPU overload of one database, GPS positions were processed with some delay causing a delay in our ETA computation and display between 18:00 and 19:15. This issue is now resolved. Rest assure that no data has been lost. Thank you for your understanding.

Updates:

  • Time: Oct. 30, 2024, 8:40 a.m.
    Status: Resolved
    Update: This incident is now resolved since midnight. All the data have been integrated and are available on Insights dashboards. Thanks again for your patience.
  • Time: Oct. 29, 2024, 12:44 p.m.
    Status: Identified
    Update: The issue has been identified, and a fix is being implemented. Thank you for your patience and understanding.
  • Time: Oct. 29, 2024, 9:16 a.m.
    Status: Investigating
    Update: We are currently experiencing an interruption in data updates across all Dashboards within our Insight platform. This issue began on October 29, 2024, at approximately 02:00 AM, and is due to an unexpected problem that occurred following a recent update performed by our third-party data provider. Our team is actively working with the provider to resolve this issue and restore normal data flow as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience as we work towards a resolution. We will provide further updates as more information becomes available. Thank you for your understanding.

Updates:

  • Time: Oct. 30, 2024, 8:21 a.m.
    Status: Resolved
    Update: Dear user, We experienced API timeout errors from 09:05 to 09:35 CET, causing some API requests to be rejected. Service has been restored and is now functioning normally. We apologize for any disruption.

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Frequently Asked Questions - Shippeo

Is there a Shippeo outage?
The current status of Shippeo is: Systems Active
Where can I find the official status page of Shippeo?
The official status page for Shippeo is here
How can I get notified if Shippeo is down or experiencing an outage?
To get notified of any status changes to Shippeo, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Shippeo every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Shippeo do?
Shippeo provides real-time transportation visibility for shippers and logistics providers to improve customer service and operational efficiency.

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